Snagit crashes when Exporting all presets....

  • 2
  • Question
  • Updated 3 weeks ago
  1. Click on File -> Export All Presets....
  2. Type in a file name and click Save
  3. It dies.
Photo of rhodul

rhodul

  • 3 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 2
Photo of Joe Morgan

Joe Morgan

  • 7816 Posts
  • 4263 Reply Likes
What version of SnagIt is this?
Photo of rhodul

rhodul

  • 3 Posts
  • 0 Reply Likes
I have just installed it yesterday on Windows.
Right now I'm away from that computer, but have it installed on my Mac. That one says version 2020.0.1 (96024).
Not sure if between the two OSes the version is same.
Photo of Joe Morgan

Joe Morgan

  • 7816 Posts
  • 4263 Reply Likes
Yeah, I just  crashed version 2020.0.1 on my computer 3 times. Never succeeding.

So theres absolutely a problem here.

Theres a maintence update that doesn't mention this bug.

19 November, 2019: Snagit 2020.0.2

  • Addressed issue where Snagit's auto start option is turned off when installing a newer version of Snagit.

That's all thats listed. I've found updates introduce new bugs frequently.And have no intention of becoming a Guinea Pig for this newest update.

If I were to contact support.The first thing usually suggested is updating to the newest version.
I'm not in a position that I  need to use Export Pre-Sets.

You'll have to process what this means to you, then act accordingly.

Regards,Joe


Photo of rhodul

rhodul

  • 3 Posts
  • 0 Reply Likes
A reason I posted the question here, is because I couldn't find the way to talk to support directly.
If you now how to do it, please, do advise. Thanks.
Photo of Joe Morgan

Joe Morgan

  • 7816 Posts
  • 4263 Reply Likes
This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Photo of Goran Genter

Goran Genter

  • 37 Posts
  • 11 Reply Likes
Yeah, same here, version 2020.0.3.
Can't either export or import previous presets (my old preset that I always used disappered after updating to 2020 so I wanted to import it).
It always crashes snagit process.
Photo of olive

olive

  • 6 Posts
  • 0 Reply Likes
Same here.