Snagit crashes when Exporting all presets....

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  • Question
  • Updated 2 months ago
  1. Click on File -> Export All Presets....
  2. Type in a file name and click Save
  3. It dies.
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rhodul

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Posted 4 months ago

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Joe Morgan

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What version of SnagIt is this?
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rhodul

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I have just installed it yesterday on Windows.
Right now I'm away from that computer, but have it installed on my Mac. That one says version 2020.0.1 (96024).
Not sure if between the two OSes the version is same.
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Joe Morgan

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Yeah, I just  crashed version 2020.0.1 on my computer 3 times. Never succeeding.

So theres absolutely a problem here.

Theres a maintence update that doesn't mention this bug.

19 November, 2019: Snagit 2020.0.2

  • Addressed issue where Snagit's auto start option is turned off when installing a newer version of Snagit.

That's all thats listed. I've found updates introduce new bugs frequently.And have no intention of becoming a Guinea Pig for this newest update.

If I were to contact support.The first thing usually suggested is updating to the newest version.
I'm not in a position that I  need to use Export Pre-Sets.

You'll have to process what this means to you, then act accordingly.

Regards,Joe


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rhodul

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A reason I posted the question here, is because I couldn't find the way to talk to support directly.
If you now how to do it, please, do advise. Thanks.
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Joe Morgan

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This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

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Goran Genter

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Yeah, same here, version 2020.0.3.
Can't either export or import previous presets (my old preset that I always used disappered after updating to 2020 so I wanted to import it).
It always crashes snagit process.
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olive

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Same here.
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NumberCruncher

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I am having the same issue with not being able to export presets.  Any update on this?
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Joe Morgan

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The latest update was supposed to have fixed this.
I haven't installed it myself, so I can't confirm or deny this {:>(

 7 January, 2020: Snagit 2020.1.0
  • Selecting multiple images and clicking "Create Image from Template" now uses your selected images
  • Can now paste images directly into a Template drop zone
  • Template placeholder text should behave better now
  • Deleting image from Template drop zone no longer keeps you in that that drop zone
  • Escape key will now cancel changes in a Template drop zone
  • Sharing should now respect the file type and the selected sharing options for all file types
  • Images within Template drop zones will now snap to the sides and center of the drop zone
Additional Changes
  • Fixed a startup crash some users were experiencing on Windows 10 v1903
  • Fixed a crash when importing and exporting Capture presets
  • Fixed an issue where switching between images would change some tool properties
  • Improved the look of the Snagit Capture tray icon when recording video
  • Improved Editor performance when cropping images or working with cropped images
  • Restored the ability to save static GIFs with transparency
  • Fixed ability to save PDF as landscape
  • Adding Evernote and Twitter as sharing destinations (previously optional downloads on the TechSmith website)
  • Sharing to Email with a preset subject and body should now work again
  • Other bug fixes and localization updates

 Regards,Joe
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NumberCruncher

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Hi Joe,

The last time I checked for updates, SnagIt indicated that I had the latest version. Today when I checked, I was able to update SnagIt.

The update  (version 2020.1.0) did the trick! Thanks for your assistance, Joe. Much appreciated!