Snagit - Cursor disappears when starting a capture

  • 1
  • Problem
  • Updated 5 months ago
When I start a capture, the cursor disappears. So you can't see what you are capturing..  This just started a few weeks ago. 
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jjohnsen8

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Posted 5 months ago

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Paul

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My cursor disappears when I start a capture and always has done. Do you mean that the crosshairs don't appear?
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jasons

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If you want the cursor captured also go to the capture window and turn "capture cursor" on.
Then it will capture the cursor along with your captured image.
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jasons

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Can you click and drag to create a selection?
Sounds like a job for support.
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Joe Morgan

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You mentioned worked fine for "Several years"What version of SnagIt are you using?

Regardless of what version of SnagIt your running a Repair install could fix it.
It's less intrusive and faster than a reinstall.And is basically the same thing, without resetting your personal preferences. It's the programs way of correcting itself without uninstalling.

Here's what a repair install looks like for SnagIt 11.
It's run very much the same way for any version.
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jjohnsen8

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Thanks will try that
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jjohnsen8

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Jason, I can make a selection but it is a blind selection until I release the cursor. I’ll try theRepair, then call Support. Thanks Joe and Jason
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jasons

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Try to repair your installation as Joe suggested and then reboot your computer and see if it fixed it.