Snagit deleted an importing video

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  • Updated 3 weeks ago
I was loading a video I had captured with Quicktime into SnagIt editor when the process crashed but it deleted the original file from the folder it was in!  It's not in the trash or anywhere I can find at all.  Where has it gone and how can I recover it?
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Craig Jenkins

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Posted 2 months ago

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Luke Griffioen, Employee

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Oh no! Check in Snagit's autosave folder, it may have been copied over to there.
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Craig Jenkins

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Where is that on a Mac?
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Craig Jenkins

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Found that folder and no it's not there at all.
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Luke Griffioen, Employee

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I'm not sure where it would be then. I am so sorry this happened to you. We will look into this and make sure it doesn't happen again.
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Luke Griffioen, Employee

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Just to follow up, although there's no way to recover a video from this, we've made some changes in 2020.1.4 so now a video won't be lost if Snagit happens to crash during the import process.