Snagit does not remember my license key

  • 2
  • Problem
  • Updated 4 months ago
So using Snagit 4.07 on MacOS (Sierra). I have admin rights on my system, but the software prompts me to enter the license key every time I start it. 
Photo of Joel Demay

Joel Demay

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Jason Eagleston

Jason Eagleston, Employee

  • 627 Posts
  • 87 Reply Likes
Hey Joel, 

Sorry about the trouble with Snagit. 

When you enter your key on this screen, does the "Unlock" button turn to an enabled state (button color turns blue and is clickable)? 

(Edited)
Photo of Tyler Carlson

Tyler Carlson

  • 1 Post
  • 0 Reply Likes
I have the same issue, I enter my key, unlock it and it works fine. But if I close and reopen it keeps asking for the license key again.
Photo of Robert R.

Robert R., Online Community Admin

  • 1531 Posts
  • 451 Reply Likes
Hi Tyler;

The issue here is related to permissions; while your account might be an administrator account, this issue happens if Snagit itself does not have the elevated privileges to retain the software key. Fortunately the fix should be relatively simple; please completely exit Snagit and Snagit Editor (via the "File - Exit" menus, not the red X way of closing) and then go to C:\Program Files (x86)\TechSmith\Snagit 13\ and locate Snagit32.exe and right-click on it and choose "Run as Administrator." This will start Snagit with fully elevated privileges, which should alleviate the issue. Simply activate the program by entering your key (go to the Help menu and choose Activate/Enter Key if you are not immediately prompted). Once activated, please go to File - Exit once more then start Snagit normally. The key should be retained.

-Robert
Photo of myeganeh

myeganeh

  • 2 Posts
  • 1 Reply Like
How do I fix this on a Mac. I have to paste in my key every time I restart Snagit?
Photo of michael.findling

michael.findling

  • 1 Post
  • 0 Reply Likes
I'm having the same issue!  Anyone know how to fix on a Mac?
Photo of myeganeh

myeganeh

  • 2 Posts
  • 1 Reply Like
See this link - it says Camtasia but it seems to be working for me for Snagit on the Mac: https://support.techsmith.com/hc/en-us/articles/115002308228--Camtasia-Mac-Camtasia-is-not-rememberi...
Photo of bluebyyrd

bluebyyrd

  • 1 Post
  • 0 Reply Likes
Confirmed that myeganeh solution works. Old thread but obviously the issue still happens. Ive been having a lot of permission issues because i had to change the admin acct on the mac, so thats prob the cause.