Snagit does not remember my license key

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  • Updated 2 months ago
So using Snagit 4.07 on MacOS (Sierra). I have admin rights on my system, but the software prompts me to enter the license key every time I start it. 
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Joel Demay

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Posted 3 years ago

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Jason Eagleston, Employee

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Hey Joel, 

Sorry about the trouble with Snagit. 

When you enter your key on this screen, does the "Unlock" button turn to an enabled state (button color turns blue and is clickable)? 

(Edited)
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Tyler Carlson

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I have the same issue, I enter my key, unlock it and it works fine. But if I close and reopen it keeps asking for the license key again.
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myeganeh

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How do I fix this on a Mac. I have to paste in my key every time I restart Snagit?
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michael.findling

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I'm having the same issue!  Anyone know how to fix on a Mac?
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myeganeh

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See this link - it says Camtasia but it seems to be working for me for Snagit on the Mac: https://support.techsmith.com/hc/en-us/articles/115002308228--Camtasia-Mac-Camtasia-is-not-rememberi...
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bluebyyrd

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Confirmed that myeganeh solution works. Old thread but obviously the issue still happens. Ive been having a lot of permission issues because i had to change the admin acct on the mac, so thats prob the cause.
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Tony Bothwell

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Just wanted to comment for others as this has resurfaced with the new lock down on security with Catalina.  The fix posted by myeganeh works with one minor change, otherwise it is super simple.  
  • In finder, go to:  /users/shared
  • Create a folder there "TechSmith"
  • Get info on the folder, and ensure everyone has read/write permission.
  • Go in there and create a folder "Snagit"
  • Relaunch and you should be good to go after entering your serial.