SnagIt doesn't work on a Mac w/a sound card

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
SCREEN RECORDING doesn't work with sound cards:

I was a big fan of Snagit and used it all the time.  But then I needed I high quality Mic for YouTube and training videos.  That's where I discovered this issue. 

After going around and around with TechSmith tech support, they finally told me SnagIt for Mac doesn't work with anything but standard USB sound devices (ie. cheesy USB dongles with a mic input that only record 16-bit).   Anybody doing music or video is using something like a Zoom H1, H4, or a Steinberg USB sound card. NONE of these work w/Snagit.  The program will CRASH if any of these are connected to the computer when attempting to record video in SnagIt, even if you use the cheesy 16-bit dongle.   

The sad thing is this forced me to look elsewhere, which led me to FREEWARE that actually works.   This can't be that big of a technical hurdle if a freeware program like Apowersoft Screen Record works when Snagit does not.

Thus, if you're having this issue. Don't beat your head against the wall like I did, move on.  And, continue to pester TechSmith until they fix the problem.    I am NOT paying for an upgrade until they do.  [I have the same problem on Mac v3 and v4, so I'm staying with v3 for simple screen captures, not video]
Photo of halfmoonh4

halfmoonh4

  • 4 Posts
  • 0 Reply Likes
  • Cheated

Posted 2 years ago

  • 1
Photo of pjonesCET

pjonesCET

  • 355 Posts
  • 65 Reply Likes
I rarely if ever use SnagIt! for video. I only use for screenshots.  If I need to make video than I use Camtasia
Photo of Larry Keenan

Larry Keenan

  • 7 Posts
  • 3 Reply Likes
Have you set your steinburg as the default sound card in system settings?
Then set snagit to record system audio as per this image.
http://larrykeenan.com/snagit.png

You may be prompted to install the add on if you have not already.
Have fun,
Larry Keenan
Photo of halfmoonh4

halfmoonh4

  • 4 Posts
  • 0 Reply Likes
Thanks.  Yep, did all that.  Was back n forth w/Tech Support for a month before they told me the program doesn't work with anything but built in sound :(
(Edited)
Photo of halfmoonh4

halfmoonh4

  • 4 Posts
  • 0 Reply Likes
Haha,  I did a couple of 3 tests.  2 different Mic Inputs w/Apowersoft Screen Recorder (ASR), and one of Snagit crashing while trying to screen record.  Haha, so the 3rd one is an ASR recording of SnagIt Recorder Crashing (my v4 trial expired, so this was with v3, both have the same issue)   

https://www.dropbox.com/sh/u3vsr9idpcgm9x8/AAD4U3bSf_U4uKrJBED2LmAQa?dl=0

Like I said above, I was big fan of Snagit, but for the price they charge, it shouldn't have these issues.
Photo of susannemistric

susannemistric

  • 100 Posts
  • 76 Reply Likes
Maybe you need a different tool like Camtasia for Mac for what you want to do? I really don't think SnagIt is expected to be more than a simple screen capture and short video recording tool with basic editing features and a few presentation bells and whistles. I use SnagIt almost every day, but I've personally never used it for video. For a more robust screencast tool, I am very happy with Camtasia for Mac. I always get far better than acceptable audio with my USB Blue Yeti. If I need a higher level of functionality for audio recording or video editing, I go to a dedicated (and more expensive) software tool like Adobe Audition or Premiere Pro...tools that are intended to meet those more specialized needs. SnagIt is a basic screen capture software tool at a reasonable price that anyone can use. I think it is a great value, and it serves that purpose extremely well.
Photo of halfmoonh4

halfmoonh4

  • 4 Posts
  • 0 Reply Likes
Thanks,  I have FCPX for editing,   so Camtasia's an option, but $200 is a lot for just screen capture.   I don't do it often but I do use Screen recording for Powerpoint training narratives and other on-screen How-To videos.    

 For now, Apowersoft Screen Capture seems to do what I need and it's free.   I've got more sound gizmos than I need.  Screen Capture takes whatever mic I plug into my Steinberg UR22, including my Video Mic Pro or my Audio Technica condenser mic.  Even my little cheap Zoom H1 isn't bad, or my Zoom H4n which doubles as a USB mic and competes very well with a Yeti (and is more versatile and portable).

 Cheers,
M/2