Snagit Ediitor 2019, captured video not being displayed, just black screen

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  • Question
  • Updated 1 year ago
  • (Edited)
Captured video only showing as black screen.
i checked the support, and none of the programs listed are installed.
what should i check for ? 
Using Snagit 2019, on a surface pro 3 , 4GB ram. 

Photo of Dbrennan


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Posted 1 year ago

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Photo of jasons


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Reboot your machine and try again

If no joy go to your video settings and disable acceleration and try again.

If no joy try support ticket.