Snagit Editor 2019 - Hanging/Crashing ***FIX***

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  • Problem
  • Updated 6 days ago
  • (Edited)
Environment:

Dell Precision 5510
Windows 10 v1803
Snagit 2019.0.1
Plugable DisplayLink Docking Station
3 Monitors + Laptop Screen
Upgraded from Snagit 13 > Snagit 2019

Snagit Editor was hanging and crashing constantly. I could successfully capture a screenshot but when trying to view in Snagit Editor would crash the application. Loading Snagit Editor ad hoc produced same hanging and crashing symptoms. Uninstalled/Reinstalled/Repair did not resolve the issue. Also tried the following :

* Created DWORD registry entry - ForceSoftwareRendering to 1
* Compatibility Mode - Windows 7, Windows 8
* Windows Updates
* Run As Administrator
* Disable fullscreen optimizations
* Change high DPI settings
* Restarted computer
* Deleted/Re-named Datastore

The FIX:

Force Snagit Editor to use Integrated Graphics processor in lieu of High-performance NVIDIA Processor

Instructions:

1) Close Snagit and Snagit Editor
2) Open NVIDIA Control Panel (in systray). Under [Select a Task...] > [3D Settings] > [Manage 3D settings] > [1. Select a program to customize:]
3) Select: [Add]
4) Browse to and select snagiteditor.exe (C:\Program Files\TechSmith\Snagit 2019\) then click [Open]
5) Under [2. Select the preferred graphics processor for this program:] click the down arrow and select Integrated graphics
6) Click [Apply]

Done. No need to reboot. I spent many hours perusing the web trying to find a solution to no avail. The above worked for me. No crashes or hanging since. 

Hope this helps someone else. 
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cpubuff

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Posted 1 week ago

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Photo of Rick Grunwald

Rick Grunwald

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Thanks for posting this for others to find
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Ed Caggiani

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Didn't work for me. SnagIt Editor 2019 still won't open on my Surface Book :-(