Snagit Editor crashes after capture

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  • Question
  • Updated 1 month ago
Hi,
I have a problem with Snagit. When I capture, the editor started for a while and then crashes suddenly. I have in on-click the option to open image in editor automatically
Also, there are 2 errors in the event log:
1st:
Faulting application name: snagiteditor.exe, version: 18.2.2.2240, time stamp: 0x5b9a8900
Faulting module name: Wintab32.dll_unloaded, version: 1.0.5.8, time stamp: 0x55946878
Exception code: 0xc0000005
Fault offset: 0x0000000000007efa
Faulting process id: 0x6c08
Faulting application start time: 0x01d462338bcc868e
Faulting application path: C:\Program Files\TechSmith\Snagit 2018\snagiteditor.exe
Faulting module path: Wintab32.dll
Report Id: c2794ece-d279-45f1-822b-b11f2cddc691
Faulting package full name:
Faulting package-relative application ID:

2nd
Application: snagiteditor.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9EA607EFA

I was updated everything,reinstalled everything, restarted and nothing work. If I start editor manually it run without problems.
Any help would be really appreciated.


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santosgusta

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  • frustrated

Posted 1 month ago

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Rick Grunwald

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That Wintab32.dll is Wacomm tablet driver I think. Take this to tech support
You can Submit a ticket


       https://support.techsmith.com/hc/en-us/requests/new


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