Snagit editor deleting my captures

  • 1
  • Question
  • Updated 4 years ago
  • Answered

All,


I am experiencing the same issue.... I just spent 1 hour documenting (snapshots) the implementation of a SQL cluster creation for ConfigMgr 2012 R2 to be included in a document and SnagIt 12.4.1 decided to delete or remove (don't know where) over 54 images I had.... my time was wasted and I need to understand why! this product is no good to me like this, an explanation is needed.

Is there a location where they maybe in buffer where I can retrieve them?

Very annoyed!!

Support information included below (Minus Software key of course) 

=== Snagit 12.4.1.3036 [enu] Diagnostics ===
System Information:
Virtualization: None
Windows 6.2 Build 9200
Display Width: 1920
Display Height: 1080
Display Origin: 0,0
Display Colors: 32 bit

Updater Information:
Product name: Snagit, 32-bit
Current version: 12.4.1, next version:
Bitness: 32
Language: ENU
Key type: Single User, version: 0
Software key: XXXXXXXXXXXXXXXXXX
Next run: 11/13/2015 12:00:00 AM
Current status: Idle
Message: Done
Retry count: 0
Download Url:
Local path:
Info Url:
Hash code:
Manual mode only: False
Restart after update:
Last shown error:

File Information:
Snagit32.exe Version: 12.4.1.3036 Size: 7442752 Date: 8/14/2015 10:18 AM
SnagitEditor.exe Version: 12.4.1.3036 Size: 8597824 Date: 8/14/2015 10:18 AM
SnagitPI.exe Version: 12.0.14022.1 Size: 114008 Date: 8/14/2015 9:56 AM
SnagitPI64.exe Version: 12.0.14022.1 Size: 132952 Date: 8/14/2015 9:56 AM
SnagPriv.exe Version: 12.4.1.3036 Size: 156480 Date: 8/14/2015 10:18 AM
TscHelp.exe Version: 1.1.11087.1 Size: 46080 Date: 8/14/2015 10:15 AM
CaptureDotNet.dll Version: 12.4.1.0 Size: 774976 Date: 8/14/2015 10:18 AM
CaptureDotNetRes.dll Version: 12.4.1.0 Size: 378176 Date: 8/14/2015 10:18 AM
CaptureInterop.dll Version: 12.4.1.3036 Size: 532288 Date: 8/14/2015 10:18 AM
EditorDotNet.dll Version: 12.4.1.0 Size: 189248 Date: 8/14/2015 10:18 AM
EditorInterop.dll Version: 12.4.1.3036 Size: 123200 Date: 8/14/2015 10:18 AM
Identity-Services-Native-Win.dll Version: 2.12.0.0 Size: 184640 Date: 8/14/2015 10:18 AM
Identity-Services-Win.dll Version: 2.12.0.0 Size: 72000 Date: 8/14/2015 10:18 AM
Identity-UI-Res-Win.dll Version: 2.12.0.0 Size: 291136 Date: 8/14/2015 10:18 AM
Identity-UI-Win.dll Version: 2.12.0.0 Size: 211264 Date: 8/14/2015 10:18 AM
InProductNotifications.dll Version: 3.52.0.0 Size: 75072 Date: 8/14/2015 10:18 AM
Lfbmp15u.dll Version: 15.0.0.5 Size: 27792 Date: 8/14/2015 9:56 AM
Lfcmp15u.dll Version: 15.0.0.27 Size: 390496 Date: 8/14/2015 9:56 AM
Lfeps15u.dll Version: 15.0.0.2 Size: 25232 Date: 8/14/2015 9:56 AM
Lffax15u.dll Version: 15.0.0.4 Size: 103776 Date: 8/14/2015 9:56 AM
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Lfjbg15u.dll Version: 15.0.0.5 Size: 66192 Date: 8/14/2015 9:56 AM
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Microsoft.Expression.Interactions.dll Version: 2.0.20525.0 Size: 91648 Date: 8/14/2015 9:57 AM
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Microsoft.Practices.Unity.Configuration.dll Version: 2.1.505.2 Size: 86600 Date: 8/14/2015 9:57 AM
Microsoft.Practices.Unity.dll Version: 2.1.505.2 Size: 123976 Date: 8/14/2015 9:57 AM
MobileConnectDotNet.dll Version: 1.0.0.0 Size: 74048 Date: 8/14/2015 10:18 AM
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Newtonsoft.Json.dll Version: 6.0.5.17707 Size: 495616 Date: 8/14/2015 9:57 AM
opencv_core249.dll Size: 2099200 Date: 8/14/2015 9:57 AM
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PDFLib.dll Version: 12.4.1.3036 Size: 1432384 Date: 8/14/2015 10:18 AM
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RestSharp.dll Version: 105.0.1.0 Size: 165376 Date: 8/14/2015 9:57 AM
ScrollingCapture.dll Version: 1.1.1.1 Size: 60736 Date: 8/14/2015 10:18 AM
SDKRecorder.dll Version: 12.4.1.3036 Size: 80192 Date: 8/14/2015 10:18 AM
SharedLibCloudInterop.dll Version: 1.5.3.0 Size: 41792 Date: 8/14/2015 10:18 AM
SharedLibrary.Product.Services.dll Version: 1.5.3.0 Size: 62784 Date: 8/14/2015 10:18 AM
SharedLibrary.Product.Services.Native.dll Version: 1.5.3.0 Size: 154944 Date: 8/14/2015 10:18 AM
SharedLibrary.Product.UI.dll Version: 1.5.3.0 Size: 118592 Date: 8/14/2015 10:18 AM
SharedLibrary.Product.UI.Resources.dll Version: 1.5.3.0 Size: 85312 Date: 8/14/2015 10:18 AM
SnagAA.dll Version: 12.4.1.3036 Size: 29504 Date: 8/14/2015 10:18 AM
SnagAA64.dll Version: 12.4.1.3036 Size: 91456 Date: 8/14/2015 10:18 AM
SnagEx.dll Version: 12.4.1.3036 Size: 24384 Date: 8/14/2015 10:18 AM
SnagEx64.dll Version: 12.4.1.3036 Size: 176960 Date: 8/14/2015 10:18 AM
SnagitADMgr.dll Version: 12.4.1.0 Size: 15680 Date: 8/14/2015 10:18 AM
SnagitCommonDotNet.dll Version: 12.4.1.0 Size: 533312 Date: 8/14/2015 10:18 AM
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excel.exe Version: 16.0.6001.1034

Snagit Settings:
(Global Install) RegistrationKey = TMH2P8QYX95RDAC3C2WM42M8B
DistCode=TSCFTP
InstallExe=C:\Program Files (x86)\TechSmith\Snagit 12\SnagIt32.exe
TUDIOptedIn=0x1
InstallVer=12.4.1
MobileAppPortNum=0x206a
MobileAppServerEnabled=0x1
AllowInProductNotifications=0x1
LastRanVersion=12.4.1
AccessoriesImported=0x1
DataStoreLocation=C:\Users\EndUser\AppData\Local\TechSmith\SnagIt\DataStore
RestoreSnagarchive=
DataStoreDriveType=0x3
UITheme=Dark
SnagItShowedRegWiz=0x0
CatalogFolder=C:\Users\EndUser\Documents\Snagit\
ExternalOutputDir=C:\Users\EndUser\Documents\Snagit\Program\
LicenseConnectAddress=oscount.techsmith.com
NumberTrialSends=0x1
NumberLicenseSends=0x1
WasLicenseSent=0x3
TrackerbirdSelectedToSend=0x0
Version=12.4.1
Typecode=0x934
LaunchCount=0x63
PrevOSVersion=0x25800306
OneClickArrowHoverCount=0x6
AppDataPath=C:\Users\EndUser\AppData\Local\TechSmith\SnagIt\
RegistrationDialogHasShown=0x1
SearchPaneExpanded=0x1
SearchPaneSelection=Recent captures
SearchPaneDatesExpandedState=[default]
SearchPaneTagsExpandedState=Applications|Flags|Tags|Web sites|
EnableOneClick=0x1
ProfileListTextSize=0x2
ProfileDetailMode=0x0
ProfileViewThumbs2=0x0
CaptureShowMagnifierGridlines=0x1
ProfileShowToolTips=0x1
CaptureShowVideoGuides=0x0
ProfileListCollapsedGroups=
LastLClickedProfile={v12_DefCapture}
CurProfileModified=0x0
UIViewPosX=0x3cb
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ToolbarOutputList={00000000-0000-0000-0000-000000000000}*
ToolbarExclusionList=
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LogPath=SnagitLog.dat
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FileOpenFolder=C:\Users\EndUser\Documents\My Contracts\01-BIZINFOSERVICES\CREDIT SUISSE\Images for documents\SHARE
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ShowMiniToolbar=0x1
ShowHotspotsCategory=0x0
EscapeClosesEditor=0x0
ShowAllTips=0x2
ShowAllBaloonTips=0x1
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RemoveItemsFromTray=0x1
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FlashAppButton=0x0
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MinorVersion=0x4
UseCachedThumbnails=0x1
SpellcheckEnabled=0x1
DictionaryName=en-us
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CatalogSaveMru=
AccessoriesInQAT= * * * *
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ExternalFileNaming=0x2
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PrinterSettings=0x0
PrintCaptionAtBottomFlag=0x0
PrintCaptionAtBottomStr=
CaptureTutorialShown=0x1
ScrollingCaptureDisplay_CaptureCount=0xffffffff
CaptureCount=0x1ff
AviVideosCleaned=0x1
TextFilesCleaned=0x1
OutputDirLastUsed=C:\Users\EndUser\Documents\My Contracts\01-BIZINFOSERVICES\CREDIT SUISSE\Images for documents\SQL_2014\SQL2014_02\
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LastImageFileType_BitPerPixel=0x18
LastImageFileType_SubfileType2=0x4
LastImageFileType_ProgressOption=0x0
LastImageFileType_Quality=0x19
VidOutputDirLastUsed=C:\Users\EndUser\Downloads\
LibraryZoom=0x64
LibrarySortColTags=0x2
LibrarySortColTagsAscending=0x0
LibrarySortColFolder=0x0
LibrarySortColFolderAscending=0x1
LibraryDetailView=0x0
CatalogThumbnailSize=0x80
CatalogViewThumbnails=0x1
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CatalogSortForward=0x1
CatalogBrowserWidth=0x80000000
CatalogBrowserHeight=0x12c
CatalogBrowserPosX=0x0
CatalogBrowserPosY=0x0
CatalogViewerWidth=0x80000000
CatalogViewerHeight=0x12c
CatalogViewerPosX=0x0
CatalogViewerPosY=0x0
CatalogOpenFolder=
CatalogBrowserDeletePrompt=0x1
CatalogBrowserDeleteUndo=0x1
CatalogTreeViewWidth=0xc8
CatalogBrowserAutoRefresh=0x1
CatalogThumbnailDither=0x1
CatalogFolderFollow=0x0
CatalogBigIcons=0x1
CatalogAutofit=0x0
CatalogNewImageWidth=0x12c
CatalogNewImageHeight=0xc8
CatalogAutoFileFormat=<CaptureMode>-<AutoNum>
CatalogAutoFilePrefix=
CatalogAutoFileNumDigits=0x4
CatalogStartAutoFileNumber=0x0
CatalogAutoFileNumberWraps=0x1
CatalogAutoFileWrapToNumber=0x0
CatalogAutoFileFillHoles=0x1
CatalogAutoFileOverwrite=0x0
CatalogTwainAutoFileFormat=<Prefix><AutoNum>
CatalogTwainAutoFilePrefix=SNAG-
CatalogTwainAutoFileNumDigits=0x4
CatalogTwainStartAutoFileNumber=0x0
CatalogTwainAutoFileNumberWraps=0x1
CatalogTwainAutoFileWrapToNumber=0x0
CatalogTwainAutoFileFillHoles=0x1
CatalogTwainAutoFileOverwrite=0x0
CatalogBatchConvertAutoFileFormat=<OriginalFilename>-<AutoNum>
CatalogBatchConvertAutoFilePrefix=SNAG-
CatalogBatchConvertAutoFileNumDigits=0x4
CatalogBatchConvertStartAutoFileNumber=0x0
CatalogBatchConvertAutoFileNumberWraps=0x1
CatalogBatchConvertAutoFileWrapToNumber=0x0
CatalogBatchConvertAutoFileFillHoles=0x1
CatalogBatchConvertAutoFileOverwrite=0x0
CatMultiPrintColns=0x2
CatMultiPrintRows=0x2
CatMultiPrintTopMargin=0x0
CatMultiPrintBottomMargin=0x0
CatMultiPrintLeftMargin=0x0
CatMultiPrintRightMargin=0x0
CatMultiPrintSpacing=0x64
CatMultiPrintScale=0x0
CatMultiPrintKeepAspectRatio=0x1
CatMultiPrintManualScale=0x64
CatMultiPrintFileNames=0x0
LastImageFileType_Multipage=0x0
ExternalOutputMru=
FileOutputDirMru=
ImgExternalCustomItems=
VidExternalCustomItems=
ImgExternalMSPaint=0x1
ImgExternalImageReady=0x1
ImgExternalPaintShopPro8=0x1
ImgExternalPaintShopPro=0x1
ImgExternalPhotoShop=0x1
ImgExternalOutlook=0x1
VidExternalCamtasiaStudio=0x1
VidExternalWinMediaPlayer=0x1
UseAdvancedFileTypes=0x0
EmbedImagesInEmail=0x1
HotspotFileTypeWarn=0x1
HotspotFlashFileTypeWarn=0x1
HotspotEmailFileTypeWarn=0x1
CheckPrinterCaps=0x1
ShowError2=0x7
VideoTip=0x1
CatalotTip=0x1
VideoCompTip=0x1
CustomScrollTip=0x1
MultiSelectTip=0x1
WebTip=0x1
SnagItPrinterTip=0x1
PrinterTip=0x1
MultipageWarningTip=0x1
ImageTip=0x1
ProgImportTip=0x1
TaskPaneTip=0x1
PaintToolsTip=0x1
AutoSaveVideoCaptures=0x1
AutoSaveImageTextCaptures=0x1
AutosaveShowTip=0x1
ForegroundEditor=0x1
AlwaysKeepEditorOpen=0x1
InetSequenceCount=0x1
UseHTMLClipboard=0x0
HasAccessedScreencast=0x1

=== End of Snagit Diagnostics ===

Photo of ed

ed

  • 2 Posts
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Posted 4 years ago

  • 1
Photo of Timbre4

Timbre4, Champion

  • 680 Posts
  • 272 Reply Likes

Ed,

So when you click on the Library tab, select the month and date, they are not listed there?

Tim

Photo of Rick Stone

Rick Stone

  • 5236 Posts
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Hi Ed

In addition to what Tim asked, what are your capture profile settings?

Cheers... Rick :)
Photo of timtak

timtak

  • 9 Posts
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I did some captures today and I did not realise that there seems to be a limit on the number of captures that are stored such that there are only 26 left in the library pane at the bottom of the editor.

I remember why! I am using Office 2013. In some situations, or at least when attempting to capture the process of changing the width of an Excel column with the tool-tip column width box displayed and capture cursor on, caused Snagit to crash.

Captures prior to the crash are invisible to me now but perhaps there are still somewhere in my system. I am busy re-capturing.
(Edited)
Photo of Robert R.

Robert R., Online Community Admin

  • 1560 Posts
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The captures at the bottom of the Snagit Editor are essentially quick access captures; basically they are the last 20 or so captures that you took (we call that area the "Open Captures Tray"). If you are on Windows then you will want to click on the actual "Library" tab at the top of the Editor to see your captures.

See:



When you click the Library button you should see your captures; what happens when you click the Library? What do you see? Make sure that you are looking at the appropriate selection (see: http://screencast.com/t/VrraaSLMPGD ), as you may not be viewing all of your files.
(Edited)

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