Snagit Editor freezes and then disappears on startup

  • 3
  • Problem
  • Updated 2 months ago
Win10 1803 17134.48.
SnagIt 2018.1.1 build 924 - Mar 15 2018

I hadn't had problems with snagit until today.

My system did the Windows 10 May update yesterday.

When I started snagit today, the Windows Installer dialog came up. I hadn't seen this before so I guess it auto updated or something?

When I start Snagit Editor it now freezes momentarily and then disappears.

Originally when I started it, it would freeze but not disappear. But I've crashed it a few times trying to get it to work.

The SnagIt capture window (whatever the smaller window is with the bit red capture button) works fine.

Any advice on how to investigate this?

On another note if I don't select "Preview in Editor" in the capture window (because I don't want the editor to come up as I'm trying to sidestpe it) - where does the output go? It's not in my Documents/Snagit folder. Is there a way I can access it without using the editor?
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adante

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Posted 6 months ago

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adante

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Uninstall and reinstall fixed this. Thanks for your help
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Jay Stephens

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Me-too.
Except reinstalling did not fix.