I am using an older version of SnagIt and LOVE IT however all of a sudden the editor portion lost some of the cool features like being able to add a call out box into the snagged picture. How do I get those features back. Without them to tool is no longer very useful to me.
What version are you using? Is it just callouts that are not working? Are they not working or missing? An Uninstall / reinstall might be the fix but wait until you have posted your version and some more details so that someone who may have had the experience can help
You might try using the fix functionality in Add/Remove in Windows that might fix your issue. If not, then I agree that downloading a fresh version 10 from TS and reinstalling it [after uninstalling and a reboot] will very likely fix your problem.
If you end up going the fresh install route, export your datastore first and then import it after reinstall, so you don't lose it.