Snagit Editor version 2018: Trimmed video contains a green frame

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  • Updated 2 years ago

I bought Snagit 2018 with the editor and I have faced this problem several times now. The problem is:

After I trim part of the video in the editor, the updated version of the video starts with a green blank frame. 

This problem at times occurs in some videos; however, at other times (in different videos) it does NOT. I don't know where this is coming from and I need you to advise me urgently on how to prevent this from happening.

Thank you.
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Posted 2 years ago

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