SnagIt Feature Request - DataStore Upgrade

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I have been a SnagIt user for many years. I recently had a problem with a computer and had to reformat it. I took the opportunity to upgrade from Windows 8 Pro to Windows 10 Pro.

When I installed SnagIt 2019 on the machine, I wanted to restore the Library from a backup of my old computer. Nate in Support showed me how to restore it (Snagit (Windows): Manually Restoring a Datastore - https://support.techsmith.com/hc/en-us/articles/203732148-Snagit-Windows-Manually-Restoring-a-Datast...) and helped me when the restore proved to have corruption (thanks again Nate!). 

I lost the the image and video details (ie the date and time) - they were all changed to Jan 1! They are stored somewhere for each image and video because the dates are in the selector on the left hand side of the Library. However, during the restore process, the Created Date changes to a new date while the Modified Date stays the same as it was before.

Nate told me that it was a impossible to recover the Modified Date and put it in as the name of the image or video. It seems that this is due to the data restore process or the data storage format.

I believe that it's time for TechSmith to update the database storage format that SnagIt uses. We should be able to modify the details and add in some information about the actual image or video. We should be able to search by those names instead of only by the application that the screen shot came from and other info that is in the image/video details. 

In reviewing Feedback prior to writing this request, I noted that others have also requested this. Here are two that I found, but there were others also:

https://feedback.techsmith.com/techsmith/topics/combine-2-or-more-library-backups
https://feedback.techsmith.com/techsmith/topics/snagit_feature_request_merge_datastore_unsaved_files

Thanks very much,

John
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John M

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Posted 6 months ago

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Rick Grunwald

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+1 here. I had something misdated and even changing the dates with outside tools did not reflect in Snagit.
They are storing the data internally rather than using the Windows time stamps. It would be nice if we could manipulate that in some way
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John M

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Thanks Rick!

Best,

John
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Paul

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If I've interpreted correctly, the problem is not related to SnagIt.

When you say they were all dated Jan 1, do you mean Jan 1 2019?  How did you bring them in to the restored computer?  Was it a file copy operation or did you restore from a backup?

File creation and modification dates are not created by SnagIt, but by the underlying file system in your OS.  There is a host of other metadata which I'll loosely call EXIF (there are other classes too) but SnagIt not only ignores that, it deletes it.

There is a way to recover the modified date and rename the files with that date, but you have to use a free specialised tool to do it, called Exif Tool.  Be warned, it has a learning curve but it's a powerful tool that I have used a lot.  It's a command prompt tool, so not for the inexperienced user.

While we're on the subject, SnagIt has a tag capability in the Library.  Those tags are flat, non hierarchical and are stored in the library.  If SnagIt can be prevented from deleting the EXIF data then it would be easy for tags that have been assigned to the images to be written to those image files.  Then, when you move the images from one PC to another, the tags would be portable.

It would also be possible to create the hierarchical tag structure that would help people who miss the old explorer view
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John M

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Thanks Paul. As mentioned in my original post: 

Support showed me how to restore it (Snagit (Windows): Manually Restoring a Datastore - https://support.techsmith.com/hc/en-us/articles/203732148-Snagit-Windows-Manually-Restoring-a-Datast...) and helped me when the restore proved to have corruption (thanks Nate!). 

I lost the the image and video details (ie the date and time) - they were all changed to Jan 1 when I did the restore. They are stored somewhere for each image and video because the dates are in the selector on the left hand side of the Library. However, during the restore process, the Created Date changes to a new date while the Modified Date stays the same as it was before.

Nate told me that it was a impossible to recover the Modified Date and put in as the name of the image or video. It seems that this is due to the data restore process or the data storage format.

-----

My comment to Nate was:

Thanks Nate, that got it working!

The date on all of them has been changed to Jan 1st though:

Any chance of recovering the proper dates ... or are they gone forever?

If gone forever, if I backup the Library occasionally, would that help if this kind of thing occurs in the future?


Nate's response back:

Unfortunately we are not able to adjust the dates - those will change when doing a backup/restore of the library.  However, the actual date that they are organized by in the panel on the left should be accurate. With how it works right now, this would happen with a typical backup and restore of the library as well. Please let me know if you have any questions.

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As I mentioned, I believe that there is a problem with the data structure used in SnagIt's DataStore.

As to manually recovering the dates using any tool, that's not high on my list!

Personally, I don't see a use for the tag function: what I would use it for would be to tag images with the app that it came from, which we can already search for in the image details.

What I am looking for is to be able to rename the details with a long complex name, like something that I used in a series of JPG exports about an issue that I found in LinkedIn:

Case 181202-002291 - Stats on Articles Error - Articles-1
Case 181202-002291 - Stats on Articles Error - Articles-2
Case 181202-002291 - Stats on Articles Error - Articles-3
Case 181202-002291 - Stats on Articles Error - Articles-4

Regards,

John

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JL1

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I've run into that issue, i.e. data files date changed to the restore date, and it IS extremely frustrating, to remain polite.
I looked at ExifTool. Indeed, quite a learning curve.