Snagit Feedback Feature Request Round-Up

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  • Updated 2 years ago
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Snagit Feedback Feature Voting Results
Thank you for all the responses to Snagit’s special Feedback Feature Request Round-Up! 

We went over the results and want to update you on some of the decisions we've made. We've also updated and clarified what the Statuses mean for Ideas. A very important thing to note: marking an Idea as “Under Consideration” is the first step in moving forward with a submitted Idea. The total number of threads marked with “Under Consideration” will be limited, so as not to overpromise and underdeliver.

Here are the Ideas and Statuses for this round (further explanation and details will be added to each Idea below over the next two days):

Planned

Under Consideration

Needs More Information

Not Planned



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Hello TechSmith Community;

In recognition of the significant feedback that the community has provided in regard to Snagit, we are putting together a special round-up.

Please visit the below posts and vote on the topics as soon as possible as we will be tallying votes on June 9th, 2017. We need to ensure we have a full understanding of the requests, the reason for the request, and the priority of the request before we take any action. So, we ask you to review these ideas, add anything missing, and vote on your top priorities in the next week (by June 9th). We will first focus on what is most important to our customer base as a whole as judged by the votes, or if there are no standouts we will focus on what is easiest for us to do first.  After a week of clarification and voting, we need another two weeks to evaluate the requests, and respond back with our intentions. If we decide we won’t implement a request, we will explain why.

Voting is easy! Just click the Vote button in the upper right corner of any post in the list below.
(Just make sure you're logged in to an account)




Note that this is not a comprehensive list; if there is a feature not listed here please submit a new feature request. Please be sure to be as clear as possible and include only a single new feature per idea posted; if you have multiple ideas post multiple times.

If you are running into a technical issue or would like to report a potential bug, please open a technical support ticket.

-Team Techsmith

*June 22, 2017 Update - Added Vote Counts and Decisions to corresponding features*
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Robert R., Online Community Admin

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Posted 3 years ago

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Betsy Walker

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It would be nice to have the Feature Request Round-up topics grouped by the platform to which they apply... or even better, to have all submitted ideas apply to all platforms. Sometimes I see a Windows idea, but no equivalent idea for Mac.
(Edited)
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j.garon

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Bummer - where is the request for a light background - I hate black.
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Robert R., Online Community Admin

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Hi j.garon!
Are you referring to Camtasia or Snagit? Currently Snagit 13 does offer a light and dark theme.

-Robert
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Paul

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I use the light theme all the time,
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j.garon

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Sorry, I was referring to Camtasia (my bad)
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Paul

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It would be comforting to know that two major bugbears are being addressed in this round up:

1. Changing the absurd default 8 px black border
2. Removing the 1 px black line that gets placed around every screenshot and gets in teh way of your preferred border.

Paul
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Chris Larson, Snagit Technical Product Manager

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I can certainly add those to the list. Those are definitely being tracked.
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britur

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Rick , would feel much more comfortable if you had the energy to dig into this, and make sure it handles some/the majority of the issues discarded between 11 anhd 13!
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britur

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Want to reopen an idea I floated a couple of years ago. It would save users hours of misspent time.

was officially rejected with a no-reply address.  Reason given by Robert that alhough it was a fantastic idea, it did not fit in with TechSmith's viision at this time, and that there was very little ssupport from other users.
The "sad" thing is they are rejecting an idea that is v. simple to implement and gives huge time saving benefits to anyone who does a lot of streaming, namely s small tweak involving setting a period for when streaming stops, or a pause in streaming..
The reason this should benefit any user who streams using Snagit unattended is because the function of "finalising" is extremely inefficient, as is saving the finalised streamed output. This can take hours.
If other users do stream, and don't want or can't be physically present when the streaming ends, they could of course use a macro programme to stop/pause strteaming or TechSmith could make a small tweak to save users countless hours.
But that will only happen if users show TechSmith that they value their time, and that rejecting a small tweak such as this on the spurious grounds that it does not fit in with lofty ideals such as vision. Is that a "trumperism" ?
Best
Brian


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britur

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Unfortunately I have not found an easy way to reference a posting on the forum. Hence posting above. The failure to seriously understand how long it takes to "finalise" and "save as" a recording  drives me mad.
It should be possible to enter a recording period before starting recording, so many hours would be saved.

Best
Brian
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Paul

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I am not sure what is being requested here.  Do you mean the ability to record a rolling period. e.g. the last x minutes of video?

If so i am with you there.  I have bought a different application for that purpose.
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Chris Larson, Snagit Technical Product Manager

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I think I'm understanding the idea. Are you saying that you want to be able to schedule a stop time for a video recording? We've definitely heard that before and I can add it to the voting list if that's what you're referring to.

In fact, scheduling both a start and stop time for recording webinars is something we've heard. (And I definitely would find useful myself) For when there is a webinar and you won't be at your desk for either the start or end of the webinar.

And now that I've typed all that I'm seeing Rick is thinking the same thing. I'll add it for voting!
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Rick Stone

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Just an observation after reading this post. I come away confused by what you are wanting.

When you say "streaming", are you meaning that you are the originator? Perhaps using something such as a Google Hangout or facebook live or other type of service?

Or are you instead a consumer of another stream. Perhaps watching a webinar and you are wanting to record unattended until the end?

I kind of suspect the latter, but I'm just unsure.

Cheers... Rick :)
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britur

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Hi Rick I posted this before and you answered as before. I am a consumer rcapturing something. OI guess you have done that too. Either you have to be present when your capture ends. And then finalise. Not too time consuming. But if you are not present when it rends the "processing function takes hours and hours. So yes it is the latter very definitely. Don't quite understand what your first oiption refers to. No matter. What is important is you understand it is the 2nd option!
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Rick Stone

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If you aren't present when the event ends, I'm guessing that you are recording possibly hours on end of nothing, right? And that results in a huuuuuuuuuge file, which likely accounts for the extra long rendering time.

Typically one has a rough idea of the duration of an event beforehand, no? Seems to me that rather than build in some kind of a listener (which might be a cool feature if they could do it) you might find acceptable results and the programming on the developer side might be simpler if perhaps we could configure some kind of a timer.  

I could also see that as a benefit if you wanted to record videos of screen activity where you wanted them not to exceed a certain time.

Cheers... Rick :)
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britur

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Rick you don't seem to understand what I write. Don't know if this is intentional sabotage.  If not forgive mke.   Imagine a long movie and the best time to capture is overnight , and then you get "I'm guessing that you are recording possibly hours on end of nothing, right? "

Yes

"And that results in a huuuuuuuuuge file, which likely accounts for the extra long rendering time."

Even if you have cut the surplus empty space you are faced with extraordinary  long finalisi8ng  and saving times (Test for yourself to verify) .
The idea of a timer seems to be unduly complicated, and thus would lead to still more delays.

Your last point is also valid, setting a maximum time for screen activity.

Cheers, Brian
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britur

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Rick you don't seem to understand what I write. Don't know if this is intentional sabotage.  If not forgive mke.   Imagine a long movie and the best time to capture is overnight , and then you get "I'm guessing that you are recording possibly hours on end of nothing, right? "

Yes

"And
that results in a huuuuuuuuuge file, which likely accounts for the extra long rendering time."

Even if you have cut the surplus empty space you are faced with extraordinary  long finalisi8ng  and saving times (Test for yourself to verify) .
The idea of a timer seems to be unduly complicated, and thus would lead to still more delays.

Your last point is also valid, setting a maximum time for screen activity.

Cheers, Brian
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britur

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Paul, please see my reponse to Rick's question. To make doubly sure. I am referring to a situartion where I am capturing e.g. a film. I dont want tyo habve to be present when the capture ends, as I might do it overningth. It is easy enough to cut the blank stuff, byut the processing takes hours. as does thew saving.

So the idea is to set before starting capture the duratoi of the capture period for unattended capturing, and thuis save more hours than from any other of the ideas I have ever seen. TechSmith even reponded quite unintelligently in my view that this was not the intention of Snagit, as thyat function exists in Camtasi. I don't think it does exist there. And if it did, so what??? I am sure I am not the only person who does not like to waste time while Snagit grinds through its extremely nobn-efficent  saving and finalising processes.
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Paul

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Got it.  Thanks
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britur

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Does that mean you support thre idea? If so please state clearly how useful you think it might be.
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Paul

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To be honest I am unsure where I stand on this one.  Undecided I suppose.  It's not a feature I would use but I'm only one user.

The idea of recording a rolling n minutes of screen capture might appeal to me more, although having done that there wold be so much more that I would need to make it viable - which is why I bought a different app to do it.

Paul
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Paul

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Whilst thinking about this issue of recording video, I did start to wonder about where the tipping point is between SnagIt and Camtasia.  I can see the benefit of creating short gifs or even slightly longer screen captures but at what point does Camtasia become the better option?
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Rick Stone

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Hi Paul

I'd say that point is when you need to move beyond slice and dice and splice editing and you are wanting things like transitions, and overlays, and adding sound tracks and suchlike. Not that it will dissuade folks from begging for it to be added to SnagIt, mind you. ;)

To be totally honest, I'm shocked the video recording features of SnagIt are as powerful as they are!

Cheers... Rick :)
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britur

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I am not shocked at all. Because I don't think they are that powerful, frankly!
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britur

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Paul, I am not sure Camtasia is in any way the better option when it comes to capturing video. Pity you muddy the waters IMHO.
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Paul

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Actually I was trying to CLEAR the muddy waters by asking where the break point is between two products from the same stable.
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Robert Neuendorf

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brt's original post was very hard for me to understand. Only after Paul's inquisition did I get a clear picture. So, thank you Paul for grinding this one out!

I won't give my opinion one way or another here because I don't want to "muddy" the waters.
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britur

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Well, Robert if everybody acted like you, we would certainly get a long way wouldn't we? Keeps the waters nice and clear.
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Paul

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THis is a known problem so I won't report it as a fault, but if you could fix the scrolling window problem in MS Edge on Win 10 I'd be very grateful. Currently when I want to scroll down the system defaults to horizontal instead, even though there's no horizontal scrolling bar. Ta.
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Mike62

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Robert,

probably you might do quite a lof of users a favor by re-introducing the Quick Access Toolbar.

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I am not sure whether this is already covered by one of the topics above.
If not, then I would like to suggest it to be added.

Thanks.
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Dany_jim

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That's how it is
It helps us a lot - to put shorts we want.

I think what was good in version 12 - to put it in the new version
So we will be more pleased with the new version.

We see what options and what toolbar will be in the future

"Add new toolbar" does not hurt :) + Dock him Where we want

Top, Left, Bottom, Right... and so on.

And Saving/ position shortcut icons to file backup
(Edited)
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Mike62

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Profiles: as suggested earlier, somewhere, change camera color icon into 'red' - as long as the profile is active. Right now it is difficult to quickly see which profile is active.

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Mike62

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Am unsure where to add/post suggestions, but how about adding the same Color Palet like available within v11 ?

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Mike62

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I know there is a lengthy thread about the v12/v13 ribbon.
Titled:  "SnagIt 13 UI - I miss the Ribbon"
I know reason why they changed to this new GUI and left the old v11 ribbon.
But then again, removing this ribbon made many users unhappy and quite a few voted in favor of getting the ribbon back (ribbon being in line with Office GUI), is there definitely no room for reconsideration? (same goes for the QAT)

https://feedback.techsmith.com/techsmith/topics/snagit-13-ui?topic-reply-list%5Bsettings%5D%5Bfilter...

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britur

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Re the whole list. It seems to me it is at least partially misdescribed. These are not all new features being requested. In many cases they are requests to bring back features removed by TechSmith. The principal reason for the horrific mess we have had.

However, I would like
1) one consolidated list containing all the points we can vote on, (otherwise too much scope for misunderstanding and missing a crucal entry somewhere) ,
2) and I would like to know at the time of voting, what the votes are for each request so I can decide where to put my vote.
3) Clear instructions please on how to vote and the process. Is it important or not important? Do we have a limited amount of votes?
4) Will there be any indication of time needed/estimated to resolve the issues we vote on? This is important, after all when you vote for a President, you have a pretyy good idea how long you will be stuck with him.

Wendy's initiative is terrific!
Can hardly believe it, but will reserve judgement until delivery. And if it goes well, the champagne will be cracked.

So please address my points above, namely 1, 2 and 3.
And given the time I have had to put in on this over the last couple of weeks, I truly hope that my own request for starting and stopping times comes in this list, some call it a TIMER. And that Rick anyhow truly understands it now!
Fingers crossed, cautiously hopeful

Brian

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Robert R., Online Community Admin

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Hello Brian;

This list is, as mentioned above is not inclusive, these items are the top features we have seen requested to either return, or be added to Snagit as a result of various feedback threads. As an example, your request for a timer to be added is not a feature that used to be in Snagit, but is one that you have requested as a new addition, others are looking for the return of previous versions of Snagit functionality or workflow adjustments. If you have an idea that is not in the above list, you will need to create a new Idea on the forums and if you update us here in this thread with the link, we can add the link to the original thread at the top of this page. If you are going to add a feature to that list it is imperative that you do so as soon as possible as voting on these features ends on June 9th, 2017.

As for point number 2, you can check the number of votes on each item you're interested in by checking the number next to the "Vote" button. See:



To vote you will need to be logged into your TechSmith account, then you will be able to click on the Vote button. Please note, you can only vote once per feature (you are welcome to vote on multiple features).

For your final point, I do not have an answer for that; what we are planning to do is review the votes then update this community within a few weeks as we gain better understanding of the features at hand. We will update the individual threads when we have more information on the topic.

-Robert
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andy.somerset

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I'm not sure how to start a new post so I'll just park this suggestion for something I want changed here. Although I have the webcam set to off snagit still goes through the process of opening the webcam when starting a new capture. I would like the option to switch that off as I sometimes find the capture crashes trying to open the webcam before it does the countdown, meaning I have to wait a few minutes before it gives up trying to start. I then have to reboot the computer to use snagit again. 
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Chris Larson, Snagit Technical Product Manager

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@andy.somerset In the latest version of Snagit Windows you can disable the webcam in Snagit Capture Preferences. https://www.screencast.com/t/HOhPz1B7Y6r
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andy.somerset

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That was quick, I'll have to post again :) 
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Mike62

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Yes, this is roughly the idea that  *I* also had in mind. An hour ago I sent a mail to TechSmith support directly, asking them to comment on the below idea. Actually I wanted to have their views first before posting, because maybe it has been discussed already elsewhere, or maybe it isn't possible or whatever.

Because apparently I am not the only one, please find below, what I sent to them a couple of hours earlier

-quote-
Up front: Frankly, I have no idea whether or not it has been asked/suggested before, also whether or not it is feasible with this forum software and above all... desirable.

Right now ideas/questions are fairly scattered, with often multiple threads, likes and so on.

The idea is to create a fairly comprehensive list of all feature requests/suggestions - with a short explanation and maybe a link to one or more threads.
Users can then either vote (like) the idea, or do nothing.
The list and thread to be 'locked' for comments, so as to avoid lengthy comments.
Status of the idea, like: suggestion / under consideration  / declined / implemented in v13.xx

Even when declined, the ideas should remain on the list for a longer period of time, say a year or two, so the list may form a source to check whether some idea has been suggested before.
Right now one has to do a search and may find lots of separate threads, read them thru, but still not knowing whether or not TechSmith has taken them into consideration at all, so to revive an idea, again often a new thread is being created.

I know there is separate thread titled: "Snagit Feedback Feature Request Round-Up "
and it is stated there the list is not comprehensive.

So, the idea therefore is to make a comprehensive list, with a status per idea and the list may form a kind of resource to check first prior to submitting a 'new' suggestion.

-unquote-

It is just a 'rough' idea only.

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Robert R., Online Community Admin

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Hi Mike62;

Currently we do collect the monthly feature requests and round them up in a manner very similar to this thread; a quick search of the Forums for "Round-Up" will show that the practice has been in play since October of 2016. As the feature request process is continually evolving, there may be changes to how it is presented, what information it contains, etc. Setting the status is something that we have thought of and is something we will consider as we continue to revamp the processes of this community. Look for an update in the coming weeks/months on changes on that end. Note too that you are able to review all submitted Ideas by clicking on the "Ideas" tab on the community homepage, see:



Thanks for the suggestions and keep an eye out for more community updates!

-Robert
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Mike62

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Robert, thanks for getting back on this. As said, the background of the idea was/is to get a kind of 'complete list' including suggestions that have been done and for which there was (and probably still is) a fair amount of support (read: a number of 'likes') if you wish.

Thanks for pointing out the various 'Feature Request Round-Up! ' threads. It is certainly handy.
But as example, I vainly searched for items there (thread titles) covering the above 3 suggestions, although I think they would be appreciated. Probably it is covered in some thread though.

Regretfully I can't delete them from this thread, but for good order's sake I will repost them nonetheless under 'Ideas', hoping they will make it for the June list.
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Robert R., Online Community Admin

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Hi Mike62;

No reason to delete them from the thread (having others seen the progression from comment here to full-on Idea submitted could help prevent confusion on their part); if you let me know when you get them created, you can simply respond to your comments with the links and I can add it to the list at the top of the thread.

Thanks!

-Robert
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carmen.picard

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Scroll down feature for copying website pages, for example, does no longer work for me. Previous version of Snagit much better in this regard.
Carmen
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Robert R., Online Community Admin

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Hell Carmen;

As this particular issue falls under a technical support issue, please open a technical support ticket so our agents can work with you to determine if there is a fix.

-Robert
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Dany_jim

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I think you can add these too.

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Color Swatches
https://feedback.techsmith.com/techsmith/topics/color-swatches?topic-reply-list%5Bsettings%5D%5Bfilt...


Snagit 13: Color Palette Hexagon - I need color palette (Fixed colors) | For next version
https://feedback.techsmith.com/techsmith/topics/snagit-13-color-palette-hexagon-i-need-color-palette...

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There are many things I like here - What he does not like?
I say they are very useful.

Snagit Editor 13  "Crop Tool"  see down.
https://feedback.techsmith.com/techsmith/topics/snagit-editor-13-issues-point-by-point-crop-tool-all...

Snagit Editor 13 : [Issues point by point] "Crop Tool" allowing use all over edge to drag.
https://feedback.techsmith.com/techsmith/topics/snagit-editor-13-issues-point-by-point-crop-tool-all...

"Delete cropped content"
https://feedback.techsmith.com/techsmith/topics/snagit-editor-13-issues-point-by-point-crop-tool-all...

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Snagit Editor 13 : [Issues point by point] With which version, it is more easier to Customize text?
https://feedback.techsmith.com/techsmith/topics/snagit-editor-13-issues-point-by-point-with-that-ver...

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Snagit 13 Editor: === Bring it back - Spin controls in Snagit 13 Editor. === See images
https://feedback.techsmith.com/techsmith/topics/snagit-13-editor-bring-it-back-spin-controls-influen...

Where do I find Custom Trim in Snagit 13?
https://feedback.techsmith.com/techsmith/topics/please-dont-tell-me-you-killed-off-one-of-my-favorit...

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And here - are some good ideas but must be seen and adapted
Must be seen more carefully.

Snagit 13: Practical Snagit Editor UI Updates
https://feedback.techsmith.com/techsmith/topics/snagit-13-if-you-like

Add to toolbar
https://feedback.techsmith.com/techsmith/topics/snagit-13-if-you-like?topic-reply-list%5Bsettings%5D...

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Eyedropper button
https://feedback.techsmith.com/techsmith/topics/snagit-13-if-you-like?topic-reply-list%5Bsettings%5D...

Is currently under discussion - https://feedback.techsmith.com/techsmith/topics/eyedropper-button-in-fill-tool -

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i like lot if it is in
Snagit 13: Snagit Editor Preferences: "Zoom with Scroll Wheel"

https://feedback.techsmith.com/techsmith/topics/snagit-13-snagit-editor-preferences-zoom-with-scroll...


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Snagit 13 : Details "Link to Location" - is missing [Library and Editor] and "Properties" and Add in shortcut toolbar - Go to folder file.
https://feedback.techsmith.com/techsmith/topics/snagit-13-details-link-to-location-is-missing-librar...

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Change default OneClick settings?  -
https://feedback.techsmith.com/techsmith/topics/change-default-oneclick-settings


I would love to see them in future versions.
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Phil Hobrla

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I would like to see a simpler Facebook upload process that with a consistent signed-in state.
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Jen Elkow

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It would be cool to be able to markup my captures to show common screen resolutions - or the ability to measure the pixels from an image.  So, I take the scrolling capture and then I want to show the different points that appear 'below the fold' for different users - when do they have to scroll to see the items?

Within Chrome you can set your resolution to show different common ones - so I can change my screen resolution through that and take a few different caputres but it'd be great to take the full scrolling image and then overlay the different screens people would see.
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loupugliese3

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Stability.  I haven't updated in quite a while because doing so causes ridiculous display errors in the editor. Really, the only thing I want from any software is for it to work reliably and allow me to focus on using it to do what I am trying to do rather than having to stop everything to troubleshoot some crap company's product, which seems unavoidable with any software.

Outside of that, making your video capture more useful would be a good move.  Takes terrible quality video currently, and I use Captivate for video capture instead because Snag-it is poor for this, but Captivate is just one big bloated hog that should not need to be used for such a simple thing.
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Robert Alfonsin

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There's still a bug on Image Capture Selection, especially for the Scrolling Window, but overall, it's great and helpful
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Jana Fenton Godwin

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A Format Painter feature like Microsoft has to copy formats from one object to another.
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RTDCommodities

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Can you add a language translation capability for video to Snagit?
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Robert R., Online Community Admin

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Official Response
Hello all!
I wanted to thank each and every one of you for your feedback in this special Snagit Feature Request Round-Up. As the 9th has come and gone I will now be working to tally up the votes and will meet with the team to determine what the next steps are. We will be looking into each feature and will respond within a few weeks with our intentions per Wendy's thread. Look for more updates to come.

Thank you again!

-Robert
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CyrusMD

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Wow, "The Text capture (265 or 25% votes)" is truly a winner. Suprised that the "QAT" garnered only 39 votes (39 or 4% votes). Did not see much about the alignment guides (lot of discussion online)

Thanx again Robert for facilitating the voting process (Democracy at work). Keep us updated

(Edited)
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Mike62

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@Dany_jim: I am not sure whether all the items you mentioned above 'made' it to get into the June Feature Request Round-up. Probably not.

For instance: "Color palette - please reinstate the v11 version" (submitted 08-06-2017) which comes close to the first two items in your reply above - well - that did not end up in the feature request list of june (though submitted prior to the deadline)

https://feedback.techsmith.com/techsmith/topics/color-palette-please-reinstate-the-v11-version

Anyway, if there is July 'feature request round up' - then I suppose  I will re-submit it.
Your GUI suggestions, maybe they come close to the request to re-introduce the v11 ribbon/toolbar and QAT.

Anyway, there has been a -lot- of votes, so let's see what will happen now . . .

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Mike62

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@Robert - will there be a July Feature Request Round Up? In which case I will ask (again) to have a few long existing requests be put on the list. Requests that didn't make it for the June version.

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