Snagit for Mac 2018: not ready for primetime?

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  • Problem
  • Updated 3 months ago
  • (Edited)
Is anyone else having problems with 2018 Snagit for Mac? Mine lags and seems to take a lot of RAM -- I do a LOT of slicing stuff out of the middle of captures using the Cut Out tool, and often have to shove/drag the cutting line around because it just won't move as fast as my mouse does. Had a support ticket on this, tried the fix suggested (deleting app completely, re-installing) and that did not help. It has an especially hard time with large files that are not Snagit captures but I want to edit or annotate in Snagit. I did not have this problem with Snagit 4.1.9.

Another problem with 2018: Sharing to Powerpoint or Word does not actually share for me, it simply opens the MS app to either a blank page or to whatever doc I might have sitting in my dock. The capture is not shared to (appearing on) the Word or Ppt doc, nor is it on the clipboard to Paste. I have to copy/paste or drag from the tray. Again, this works fine in 4.1.9 (capture is pasted in automatically when I choose Share) but not in v2018.

There's one new capability I love in 2018: when dragging from the tray to combine one image with another, the canvas now automatically expands to accommodate the second image. Re-size the second image and the canvas automatically adjusts. Saves much time compared to 4.1.9. I've also used the Text Capture feature in SmartMove and been very happy with that. But because of the lag problem, I find myself using 4.1.9 most of the time and only opening 2018 when I want to do Text Capture.

I'm also unclear on how giving the same name (Snagit 2018) to two completely different products (Snagit for PC and Snagit for Mac) is any kind of a step forward, but that's a whole different issue and not one they can respond to in this forum.

I've used this app for many years and been an evangelist for it to friends and genealogy groups. The new version makes it harder to be totally enthusiastic. :-(
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SusanR

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Posted 3 months ago

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Luke Griffioen, Employee

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Hi,

So sorry about the issues! I'm not seeing noticeable differences between Snagit 4 and 2018 with cutout, how big is the image you're dealing with? And is it easier if you zoom out to something like 10-20%?

We haven't heard any reports of this recently, what version of MS Office do you have? 

We're glad to hear that you're a fan of some of the new features! Hopefully we can resolve the issues so that you can be nothing but excited to use Snagit.