I purchased Snagit about 3 years ago because on paper it looks quite like the swiss army knife of screen capture tools for Mac.
However, I can tell it's a poorly designed/maintained piece of software. It isn't unusual for it to crash/hang. If often feels sluggish.
I don't think people who supervise the user experience actually pay attention to the details enough. For example: when I customize the toolbar there's a pull-down menu for "icon only". Other apps allow you to also choose "icon and text". Why even bother having this pull-down menu when there is only one option?
Also, when I tick the "Use small size" box, nothing changes.
Are you guys paying attention?
Disappointing. There are hundreds of 1-time fee applications out there that do a better job. This is disappointing because I have paid for the major Snagit upgrades hoping that it had improved. You would think they'd do a decent job of improving this app. But no.
Please fix these issues and hire someone who actually pays attention not only to performance but to the UI.
ADDITIONAL NOTE: This is the second time I had to type this message because for some reason the pop-up login window hung in Safari so now I'm using Chrome. THIS IS EXACTLY what I’m talking about. It seems over at TechSmith it's all about quantity (money) and not enough about quality.