Snagit for mac slow

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  • Updated 1 year ago
I have the latest V4.0.7 and after a timer (5 seconds), there is a long pause before the selection cursor appears. Never saw this before. I have rebooted my Mac (mac OS Sierra) and it gets better for a while and then starts these drags again.
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Ken Whitaker

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Posted 2 years ago

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pjonesCET

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I've noticed this as well only difference I have set for a ten second delay.  In previous version you'd better be ready to take the snapshot.  Because once the delay was over, that was it.
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Ken Whitaker

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Thank you. But even with no capture delay, it is now more than 10 seconds pause before the screen capture cursor comes up. I do have a high-res monitor in addition to my MacBook Pro but I have never seen this type of delay before. I cleared out the screen capture images in the library and no difference. Really bad.
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Luke Griffioen, Employee

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Hi Ken,

Sorry about this! Do you happen to remember what version of Snagit you had before the delay got really bad? That would help us track down when this might have gotten worse.
One thing you can do that should speed things up is to disable autoscroll by unchecking SnagitHelper in System Preferences. (Panoramic Capture will work well as an alternative to autoscroll)

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pjonesCET

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Didn't help. 
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Ken Whitaker

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Thanks, Luke. Still waits about 10 seconds. I also disabled the Copy to Clipboard checkbox option--still pausing 10+ seconds. I haven't rebooted yet, but I will. I can't figure this. I tried a competitor's screen capture and it works perfectly--very quick. Maybe I should completely remove and reinstall?
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Luke Griffioen, Employee

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Hi Ken,

I would try a reboot first before a reinstall of Snagit. If it's still slow after that, you can get in touch with our Tech Support team and they can take it from there.
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Ken Whitaker

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Rebooted and initially Snagit V4.0.7 works fine. But after using other apps like Office Adobe CC apps (Photoshop, Illustrator, ...) things start to bog down. After two days, delays once Snagit's timer completes and the capture cursor pops up is now a good 5 seconds of delay. I am using this on a pumped up MacBook Pro Retina 15 (2015 not the latest touch bar 2016 model) on macOS Sierra (V10.12). I bet there is a memory management conflict that creeps in here. I have a secondary monitor connected (LG 34 wide screen), but before the latest Snagit V4 updates I never saw this before. Ever.

Others of you MUST be seeing something similar, right?
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Luke Griffioen, Employee

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Hi Ken,

You are correct that it was a memory creep issue. We are looking into it and hope to have a fix out as soon as we can. For now, instead of rebooting your computer, you can quit Snagit and quit the Snagit capture window, then relaunch snagit, it will be back to normal for a little bit.
So sorry about this, I will report back once the fix is live.
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jmaissel

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I had the same problem with 10s delay before captures.
The double quit + relaunch, removed the delay.  
Luke - thank you for letting us know about the workaround!
Looking forward to a fix! (-;
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pjonesCET

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Tried that, it makes no difference. If Techsmith have rewritten SnagIt (and possibly Camtasia) to take into account for Apple Sand-boxing security, then that is most likely causing the issue.
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Ken Whitaker

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ah shoot. It happens. Over the years I have also been developing software and <believe it or not> many moons ago I wrote a killer screen capture app called Visual Capture (for Windows). So, I am quite aware of the perils of dynamic software buffer management. ;-) I am so pleased that you all as staff members watch the forums. So pleased.
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pjonesCET

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Yes TechSmith seems highly unusual in the respect that employees actually show up on their forums. While Apple employees don't post to their forum they do follow and take feedback from people on the forums. However Apple remains as the only Big developer that actually takes customer calls  (although you might have to pay a fee) As for Microsoft  they completely abdicated Software support by sub contracting to off-shore contractors and provide Scripts for them to read pre-approved answers. We may be disappointed from time to time because action is not fast enough. But if that is the way it is, so be it.
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Barry Chertov

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I'm having the same problem, but without using a timer (Capture delay). It's about 10 seconds between clicking the capture button till when the crosshairs appear. Ouch! 
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Luke Griffioen, Employee

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Hey folks,

We just released a 4.1.0 update that, among other great improvements, should resolve the capture delay issue.
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Ken Whitaker

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Hi Luke. Just downloaded it and I will try it out over the next week and report back. Sorry to cause all of this trouble for you guys!
Ken
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Ken Whitaker

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V4.1.0 seems to work MUCH better, Luke. Thanks to your engineering team.
Ken "Southern boy in the Pacific NW" Whitaker
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pjonesCET

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I had to the other day because of major Crash and burn of Snagit Mac I had to completely remove and reinstall Snagit Mac. Then reinstall.  Did not do anything for the deal.  Also evidently Snagit soaks up a major bunch of System Ram. I have Memory Clean2 and when I open Snagit the free RAM drops almost 1 GB I have to use a Button in memory clean to clean and I get about half back but then If I leave it it on it creeps up.  That memory creep could be a partial cause of the slow action.
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Ася Карапетян

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you should make a deep cleanup of your Mac. Probably these tips would help you - https://nektony.com/blog/mac-running-slow