Snagit free 30 day trial for Mac changed to free 15 day trial and now won't load to my Mac. Please help.

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  • Updated 2 years ago
  • (Edited)
I opted for the free 30 day trial which changed to a free 15 day trial when I clicked the link. I was able to download the free trial through Chrome w/o issues, unfortunately: when I open the download to run and install the dialog box closes after a few seconds. I thought something may be wrong with the download so I sent a link to my e-mail. I downloaded the free trial again through that link and it showed up as a duplicate in my downloads. I deleted the duplicate. It looks as if My Mac automatically downloaded Snagit as a .dmg file and its stuck in verification mode. Please help.
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Mickey

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Posted 2 years ago

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Luke Griffioen, Employee

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Hi,

Is your download fromĀ https://www.techsmith.com/download/snagit/? If not, give that a try.
The app is supposed to download as a .dmg file, which you will then double click to open. It will show you a license agreement and then macOS will verify it for a few seconds. If its getting stuck there, try canceling it and opening it again.
Let us know if you're still stuck after trying this.