SnagIt Freezes or Disappears

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
When I press Print Screen to capture and image, I lose my capture crosshairs completely and I just have to mouse-click or Esc to get my cursor back.  If I Esc, no image is captured, but if I mouse-click, I get whatever my mouse cursor was on prior to pressing Print Screen.  I no long have the ability to draw a border around what I want to capture, or I cannot see the border to be able to draw it.  Any suggestions?
Photo of Shauna Ingram

Shauna Ingram

  • 2 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of davidlambert


  • 314 Posts
  • 110 Reply Likes
I'm not sure if the preferences setting for cursor capture would affect that.

Photo of a.pawlickamaule

a.pawlickamaule, Employee

  • 17 Posts
  • 4 Reply Likes
Hi Shauna, 

What version of Snagit are you in? You can check that by going to the "Help" tab, then check "About Snagit" 

Are you clicking Capture button to print screen or are you using the the print screen button on your keyboard?
Photo of Shauna Ingram

Shauna Ingram

  • 2 Posts
  • 0 Reply Likes
I'm using version 11.0.1, and I have tried using both the Capture button and the print screen button on my keyboard.  Neither work.  
Photo of Mobilmannen


  • 2 Posts
  • 0 Reply Likes
Version 2020.1.0 64bit (Build4965) here and I have occasionally the same problem.
Seems like it occurs when i am using a 4K monitor. Altering the "Capture Cursor" setting have no effect.
Photo of Joe Morgan

Joe Morgan

  • 8212 Posts
  • 4428 Reply Likes
Are you using more than 1 monitor?
SnagIt has various capture issues if you use 2 or more  monitors.
When utilizing 2 different magnification levels.
Like if one is set to 150%  and another one is set 100%.
Or any combination of levels  can create a problem.
If this is the case, you can try changing one of the monitors and see what happens.
It's not an ideal solution.
It's not even a good/acceptable one from my standpoint 


You can contact tech support as well.

This is a Free Service............... Submit a ticket

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe