SnagIt Freezes or Disappears

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
When I press Print Screen to capture and image, I lose my capture crosshairs completely and I just have to mouse-click or Esc to get my cursor back.  If I Esc, no image is captured, but if I mouse-click, I get whatever my mouse cursor was on prior to pressing Print Screen.  I no long have the ability to draw a border around what I want to capture, or I cannot see the border to be able to draw it.  Any suggestions?
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Shauna Ingram

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Posted 6 months ago

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davidlambert

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I'm not sure if the preferences setting for cursor capture would affect that.


(Edited)
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a.pawlickamaule, Employee

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Hi Shauna, 

What version of Snagit are you in? You can check that by going to the "Help" tab, then check "About Snagit" 

Are you clicking Capture button to print screen or are you using the the print screen button on your keyboard?
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Shauna Ingram

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I'm using version 11.0.1, and I have tried using both the Capture button and the print screen button on my keyboard.  Neither work.  
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Mobilmannen

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Version 2020.1.0 64bit (Build4965) here and I have occasionally the same problem.
Seems like it occurs when i am using a 4K monitor. Altering the "Capture Cursor" setting have no effect.
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Joe Morgan

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Are you using more than 1 monitor?
SnagIt has various capture issues if you use 2 or more  monitors.
When utilizing 2 different magnification levels.
Like if one is set to 150%  and another one is set 100%.
Or any combination of levels  can create a problem.
If this is the case, you can try changing one of the monitors and see what happens.
It's not an ideal solution.
It's not even a good/acceptable one from my standpoint 

Regards,Joe

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Regards, Joe