Snagit freezes when I try to Save an edited video clip capture

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  • Updated 2 months ago
I am using Snagit 2020 on Windows 10.
When I capture a portion of an online video with Snagit and then edit out a part of the clip that I don't want to save, (if for example I cut out the first few seconds of the video), and then hit "Save" button, everything goes to hell. Snagit produces a message to the effect that it is now saving the clip, but nothing happens. If I wait for process of saving to finish, time passes but there is no change. If and when I get tired of waiting and try to end the process I find that my PC is frozen. Hitting the "escape" key on my keyboard doesn't accomplish anything. Ultimately I have to pull the plug from the wall, re-plug in, and then reboot my machine.

Oddly though, Snagit saves my unedited video clip captures just fine. 

Snagit still captures and saves still images / screenshots just fine.

My "Snagit 2020" is a new install, a first for my PC. Everything worked great for two weeks or so, and then this disaster occurred out of the blue. 
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jobunt

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Posted 2 months ago

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Photo of Joe Morgan

Joe Morgan

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That's uncommon behaviour.

I would contact tech support .

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe