Snagit on my PC suddenly has changed behavior. Now, after I select the entire screen I want to video, initiate capture, and the screen darkens, I lose all function and a little circle of dots saying "Initializing" perpetually is shown on my screen. I even let it go all nite once to see if it was having trouble updating or something. That didn't change what its behavior was. So I deleted and reinstalled the program. I was asked to select from a list of Serial Numbers, chose the first one thinking it must be the most recent and ended up activating an older version. That didn't have the problem for several days, but today it is freezing my compute. I can't use Task Manager to clear the program but all I can do is "Sign Out" to unfreeze my entire PC, but upon signing back in and starting the capture over, the same thing happens. What am "I" doing wrong?