Snagit helper problem after upgrade to 2019.1.1

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  • Problem
  • Updated 2 months ago
every time i open my laptop I have a window that wants  me to give some security access to snagit helper, asking for a password ( my  computerlogin doesn't work, so maybe snagit account?). When I select 'deny' button, I  the same screen repeats numerous times and I keep clicking deny, and it reappears.  maybe 6 or more times before finally disappearing.  What is this trying to access and why?  obviously buggy.  
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wheel

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Posted 5 months ago

  • 7
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Luke Griffioen, Employee

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Official Response
Hi all,

We're working on tracking down what caused this.
In the mean time, here are a couple of things you can do to reduce the number of dialogs that show:

1. sign out of Snagit
2. turn off sending anonymous crash reports