Snagit License Key

  • 1
  • Question
  • Updated 1 year ago
I purchased SnagIt for Windows years ago and have an old License Key. Will that still work with the newer versions of SnagIt?
Photo of Alan1129

Alan1129

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Rick Grunwald

Rick Grunwald

  • 1249 Posts
  • 856 Reply Likes
No you have to get a new one.  A version 11 key will work on versions under than but not of v12 or v13

You can use it on the version you bought it for and can get a copy of past versions here
Current Full and old version can be downloaded either via FTP (copy and past the address into your browser) or from the web page

ftp.techsmith.com / ftp://ftp.techsmith.com/

https://www.techsmith.com/download/oldversions?_ga=2.170230752.1324885211.1502135048-196233863.14978...
Photo of Alan1129

Alan1129

  • 2 Posts
  • 0 Reply Likes
Thank, Rick!
Since the old key works with v11 and below, and since I just need basic capture and print, I downloaded v11.  But it still won't take the key.  The format of the key that I have is a 14-character alphanumeric separated into seven 2-character pairs.
Alan
Photo of Rick Grunwald

Rick Grunwald

  • 1249 Posts
  • 856 Reply Likes
That is going to require support to fix it

You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Good luck with it!
Photo of Joe Morgan

Joe Morgan

  • 5630 Posts
  • 2922 Reply Likes
SnagIt keys are 25 character alphanumeric keys broken into groups of 5.

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Perhaps,if you look more closely at your key.
 You will see 25 characters if you separate them into 5 groups? Maybe not, but support is closed for the weekend.

Although, you can try chat this afternoon if you get this in time. But I don't know if they can help you with this problem.

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

 6:00 AM to 9:00 PM ET, Monday-Friday

 Saturday from 12:00 PM to 4:00 PM ET.