SnagIt Memory usage

Recently I noticed my computer has slowed WAY down when using SnagIt. Since the program opens when I start my computer I thought it was just the machine warming up and opening all of the background programs. When I look at the Windows Task Manager I can see that SnagIt is using 1,500,000 to 1,600,000 K of memory when it runs! That is about 100,000 - 200,000 more than Adobe Photoshop uses. There has got to be something that can be done to keep the tool from using so much memory and cache when it is in the background or in use. Does anyone know what is causing this or does the tool really demand this much space to work? Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1737716/RackMultipart20180627-64882-83hath-Windows_Task_Manager_inline.png?1530125229

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1737716/RackMultipart20180627-64882-83hath-Windows_Task_Manager_inline.png?1530125229

caleb.castro

7 Posts
0 Reply Likes
frustrated

Posted 8 months ago

8 months ago

JL1

239 Posts
109 Reply Likes

On my Win 7 Pro 64-bit machine, SnagIt 18 uses 237,400 K. I've never seen memory usage approaching yours.

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8 months ago

Paul

1410 Posts
1073 Reply Likes

Won 10 Pro SnagIt 2018 Capture 58.5 MB, Editor 49.8MB when idle in background.

Caleb - if this persists you might want to open a support ticket

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8 months ago

Joe Morgan

6138 Posts
3276 Reply Likes

Tech Support is currently working on a memory leak for SnagIt 2018.

See this link.
https://feedback.techsmith.com/techsmith/topics/memory-overflow-in-snagit-2018-build-18-2-0

Regards,Joe

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8 months ago

brad

1 Post
1 Reply Like

When I run Snagit one-step, open up Windows Task Manager by doing absolutely nothing I sit here and watch Snagit32.exe Memory continue to grow. I'll eventually get a windows notice popup that it's using too much memory asking me to close it. By this point the memory usage is over 6,500,000. This just started after last upgrade. I'm running Win 7 Pro, 64-bit.

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8 months ago

caleb.castro

7 Posts
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Killer feedback everyone! Thanks for chiming in so quickly. @Joe I will follow that thread to see what updates come from the team and @Paul I am going to open a support ticket to cover all my bases. Once I find a solution I will share it for everyone here in the event it might help someone else.

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8 months ago

Dubie

1126 Posts
906 Reply Likes

This fix worked on my Windows 7 Ultimate machine

https://support.techsmith.com/hc/en-us/articles/360005047691-Snagit-Windows-Memory-Leak-in-Snagit-20...
:)

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8 months ago

caleb.castro

7 Posts
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Hi everyone,

The support team reach out right away and they have released a new update this morning. 18.2.1

http://www.techsmith.com/download/licenses/snagit.asp?ver=18

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1737932/RackMultipart20180628-84772-1cp0568-2018-06-28_9-30-45_inlinepng1530192706

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1737932/RackMultipart20180628-84772-1cp0568-2018-06-28_9-30-45_inlinepng1530192706

Once I made the update, everything began to work as designed. All set here! I appreciate everyone's help.

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8 months ago

kevin

1 Post
0 Reply Likes

I am seeing this also. SNAGIT32 is hogging tremendous ammounts of memory and does not release it. I am running Windows 7 64 bit. Over a weekend SNAGIT will slowly grab all the memory until system becomes unstable. I have to shut the SNAGIT app down and it releases the memory. It never did this before...I've used it for years....might have something to do with the new 2018 version.

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7 months ago

Peter Bagge

2 Posts
0 Reply Likes

Hi Nate,I am currently using the latest version of SnagIt (2018, 2.1), but I am still encountering the same memory leak problem on my Win 7 Laptop.It seems that the bug fix has been left out in the version? Can you check this out. Our tech support is getting frustrated after installing the software already twice fo me.Glad for some help!

Best Regards,Peter BaggeProduction Development Manager
Otava Publishing LtdFinland

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2018-07-05T11:45:50+00:00

Joe Morgan

6138 Posts
3276 Reply Likes

You should be reaching out to tech support directly. This is a user to user forum.

TechSmith jumps in from time to time. However, for the quickest response to an issue.

This is a Free Service............... Submit a ticket

https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe