Snagit needs a proper make-over to be the software you want it to be.

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To whom it may concern:
Good morning.
I agree with you that Snagit is a fantastic screen-capture software both images and video.
The part I think that need improving is the tools to edit the images and video.
I've used Graphic Design software such as Corel and Photoshop, so I know a bit about what I am talking about.

My experience with the tools was disappointing. I'm happy with using it as a capture software, but that is where it ends. If you want to really score, team-up with or get Corel to help you with the tools. On the other hand, you could simply take a look at Corel software; Corel Draw and Corel Photopaint.
Yes, there is a learning curve, but I have been with you for some years, and recently upgraded to Snagit 13.
I was excited to see Snagit 2018, so  I installed it and gave it a test run.
Not worth the upgrade. The new text-grabbing tool works sometimes depending on the kind of text. It failed to live up to the  OCR recognition, scanning only certain characters.

Your help improves campaign doesn't focus on the part that matters. You ask some times who use the software and stuff like that, but never ask if there is anything you'd like you to change.

This is not a complaint letter just a constructive criticism to help you improve and stay at the top.
The software works probably for those with little experience in Graphic Design tools.
All I ever use is the text tool and the arrows, the rest of the interface is not user-friendly, and it works in a very clumsy way.

If you want to ask me any more about my experience, I'll be glad to help.
It would also be a great idea to put the word out and find out what your clients would like to see improve in the future version.
You are probably doing good business, but you could be doing twice as much or more if it was up to professional standard.

Kind regards,
Nick Robinson
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nick.senon

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Posted 1 year ago

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Paul

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There's a lot that needs improving because the new UI introduced from 13 looked good but had reduced productivity.

But it's not a full blown graphics app and I think it's all the better for not trying to be one.  If I need a full blown graphics app to edit my photos (or create some graphics if I was so inclined) then I would fire up my copy of Photoshop.  

It's horses for courses.  SnagIt is brilliant for taking and manipulating screen captures,  Photoshop is brilliant at  serious graphic work, but I wouldn't use it to capture and edit a screenshot.  I can't remember the last time I had to to use Photoshop on a screen shot to do something SnagIt couldn't do.  There have been several occasions though that I have used Snagit to edit a photo because it was quicker at a simple task than Photoshop. 
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nick.senon

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Yep, but I'd rather pay a bit more and have tools that actually worked like the ones in Corel Suite.
I have no complaints about how it performs as capture software I just think they would attract a bigger crowd from the pro side or semi-pro like myself.
Some more video editing features would not be bad either. Well, it's just a suggestion. Whether they like the suggestion or not depends on their criteria. I just gave my view as a user.
Have a great day.
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Rick Grunwald

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You aren't going to just "pay a ""BIT"" more" for a Corel clone. I use Affinity Photo rather than Photoshop  and have a preset so the screen capture loads right into it However,95 percent of my screen captures come up in the editor as it is easier to add a couple of effects and move on
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Paul

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What doesn't work in SnagIt?  Would you mind being more explicit please?
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nick.senon

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Do you work for Snagit?
At last, I got someones attention.
Yes, I tried the new 2018 Snagit, and the tools are all the same.
OCR did a job on some text while it failed on others. I was quite disappointed with the upgrade, so I reverted back to my Snagit 13. All your software does really well is capture video and pictures, the tools are awkward and cumbersome to use.

If I get time at the weekend, I'll send you a list of what tools I think need to be worked on.
This is just my opinion, and it is a constructive criticism, not an insult. I have tried things for a while, and except for arrows, callouts and shadows, my opinion is it could better.
Regards,
P.S I did not mean to make this an open issue; it's just that I could not post my opinion anywhere else. The option on the screen presented me with no way of sending you direct feedback.

I recommend your software as a great way to capture video and pictures.
I would not mind paying a bit more if it met the expected functionalities.

None of what I have said will go behond this forum. I have nothing againt you in anyway, just that I think the software could have more powerful tools for editing.

Have a good day.
 
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Paul

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No, I don't work for SnagIt.  I'm just a looooong time user and a fierce critic when they mess things up, like making the UX so bad in 13,

But I am, by turns, their best and worst nightmare type of customer because I am a software product manager.

When you find me defending them it's because of something they're doing right, and there's a lot that's excellent about the product and the support they give through this forum.
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susannemistric

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I'm always curious. Exactly how much more would you pay for each specialized feature you are requesting?

I'm a longtime Snagit and Camtasia user. One of the greatest selling points of each of these tools is that they are simple to use and reasonably priced for just about anyone (especially if you are in education or a student). I also use a good many Adobe Creative Cloud and other Adobe programs. To my knowledge, they all (except Captivate - not a CC product ) lack screen capture functionality. Would you ask Adobe to include screen capture in Photoshop or PremierePro? Probably not, because that's not the purpose of the product. SnagIt and Camtasia are USER FRIENDLY screen capture tools with editing capabilities. I hope that never changes.

On many occasions I include SnagIt and Photoshop in my workflow. If you need both, use both. It's easy to do. But there is no reason to expect people in Florida to buy snow tires.
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Rick Grunwald

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Agreed.  What most of us need is a fast way to take screenshots and annotate them. If it needs heavy editing then a graphics editor should do the heavy lifting and note: adding arrows and other elements is more involved in Photoshop (I do this on a regular basis when scanning faded documents and I need a levels adjustment which I do not EXPECT snagit to provide)
You hit the nail on the head ma'am!
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nick.senon

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I agree with you on that Photoshop and other products similar do not capture, but what i'm trying to bring attention to is not the capturing and adding arrows or shadows it's the awkardness of the stuff like text formatting, changing colours. I'm a Corel Draw user and things are so much more simple.
i'm saying than an upgrade after such a short space of time without any real changes on what i use is pointless.
I tested the new text capture feature and it worked on some text and not on others.
It's lacking OCR (Optical Character Recognition sensibility)
This is my opinion as a user for quite a few years. They can either listen or ignore my comment and wait for a different company to take their place adding a better editing ste of tools.
Have a good day!
 
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Paul

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Ah, OK, that's a different issue then.  I think most of us on here would support the idea that SnaIt need to better do what it does.  The chorus of complaint about the reduced productivity and perverseness of many functions in the version 13 UI / UX was long and loud.
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Rick Stone

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Basically I believe it boils down to simple adaptability. Just because a UI was overhauled doesn't mean it's a bad UI. I know the pain personally. I recall when Microsoft introduce the Ribbon UI and there was much outcry and gnashing of teeth. Then it died down and we began seeing other software apps following suit. And I recall being personally dismayed at SnagIt when it adopted the Ribbon UI. But I got used to it. And the UI changes once again in 13. Meh, I got used to that UI.

So it's all about how easy you adapt.

Now, when functionality is removed, that's another kettle of fish. And I try and understand TechSmith's POV as far as technical difficulties. But in other cases it seems things are just dropped for no explicable reason. No mention of any technical reason. Almost like it was forgotten during the UI overhaul. I recall that happening when we switched to the Ribbon UI. The little dialog that allows you to shave off any corner in one pixel increments disappeared. After posting about it, they added it back in. Whew! But now it's just inexplicably gone in the UI we see today. But hey ho, there are a load of other features that make me very happy. So I'm not going to pine too badly over that one feature going missing. Although it would be nice to see an explanation as to why it was removed.

Cheers... Rick :)
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Rick Grunwald

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No one likes change but as you said, we can get used to it. So much functionality was either removed, broken or made more difficult to use
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susannemistric

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SnagIt is an excellent screen capture tool with basic annotating and editing functionality. That's what I expect, and that's what I get. Some glitches, but they generally sorted promptly. I have had very few complaints in about 10 years of versions of Snag It and Camtasia. I now own PC and Mac versions of both, and I am satisfied.

OCR is simply never perfect in any environment. Garbage in Garbage Out...and a lot of variables and other challenges with text make it extremely tricky, period. Helpful, but rarely 100% accurate in any application I have ever used.
(Edited)
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nick.senon

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That sounds very promising... :) Wow!
I love companies who listen and accept constructivecriticism. As I pointed out earlier, I intended to give feedback and call attention, but I found nowhere else.

So, they do read the forum to see what users think?
Thanks for your feedback.
Have a good weekend.
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Paul

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Yes, TechSmith monitor and post here too.  And they do periodic roundups of ideas for possible inclusion in future release, although nothing is guaranteed.
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Chris Larson, Snagit Technical Product Manager

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We definitely welcome that criticism. :) Paul, Rick, Rick, Susan, and Nick, thank you. We are definitely listening. You all bring up great points and counterpoints. It's a tricky line to walk, providing a tool with the functionality that you want, keeping it efficient over time, and easy to pick up on the first or second try.

Our next round of voting on improvements will be happening mid-December. But of course, please post specific examples of things you like and dislike before then and we can continue a conversation.

Some of the leading improvements in the last one that are still being investigated are:
Allow Snagit Library to be put on a network drive
Favorite Quick Styles and Tools
and then this one was a bit lower but definitely would help with efficiency:
Custom hotkeys for tools

With regard to OCR, we're still tweaking it based on feedback. Like Susan said, it depends a lot on the input. But for our testing, the OCR engine we're using is one of the best when it comes to screen content. But there are still some pre-processing things we can do to continue to tweak it. If you have examples where it fails consistently, we'd really appreciate you sending them our way. You can send them to me: c.larson@techsmith.com And we'll include them in our tweaks in the future.

Thank you!!
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Joe Morgan

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So what's the deal with Monthly Round Ups?
 
There hasen't been one in about 6 months. Which by definition, would suggest they no longer exist.
I see you mentioned a round of votes in Mid-December. Camtasia hasn't posted a Round up either.
Regards,Joe
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Robert R., Online Community Admin

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Hi Joe;

The Round-ups are changing a bit, the next to be held mid-December. I'll put out a post in the near future outlining the new process, so keep an eye out for it.

-Robert
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Rick Grunwald

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Refining the comment that you will cry over a parts list going through OCR.
NO OCR will do a good job at that. I have a graphics duplicate finder that works very well. Turn it loose on a folder of heraldry and it can't tell pink from purple; it just freaks out
Snagit really can't be expected to do any better in these scenarios
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nick.senon

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I'll give them the benefit of the doubt :) I'll install the new 2018 upgrade and give it a ride it won't forget! :)
I'd never been on the forum before. I didn't really know it existed.
Have a great day. Thanks for all the feedback and the comments.
Thanks.
Nick
(Edited)
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Rick Grunwald

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Wendy Hamilton indicated that they might start listening more to how we use snagit rather than imposing someone's idea of how we should use it which has so far bordered on the disastrous
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nick.senon

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It's like your parents telling what's good and what isn't for you...
Snagit, please open a submit button where our complaints and suggestions can shape the tool we use.
All I really use Snagit for is screen capture both video and picture. Two or three of the tools are OK the rest I have given up on they are awkward and sluggish. It's faster to open Corel Draw or Illustrator and work with the image there. I have Corel Video Studio X10 for video, and it's quite cool and has a bunch of effects

Hey guys! What would you like to see in the new Snagit? What features do you thing are missing and which can you dismiss all together?
Would be curios to know if it's only me that finds it a bit lame...It needs more bite!

Hey, Snagit...can you hear me? :) Please listen to us...
Do you know you could save yourself lots of bother with thinking up new features just by submiting the question to your oldest and most faithful customers?
Give us what we want and not what you think we need. After all, you are creating a program to satisfy us and make you money. You'll have lots more sales if you did.

Forgive me for being a pain, but I like your software but I'd like to see a few tweaks here and there.
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Paul

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In fact, a lot of what's in 2018 is the direct result of them listening to what's been said on here.  The way the monthly round up works is that the ideas most liked in the previous month are bundled up and considered for a release.

So get posting with specific things you want and get voting on ideas posted from others that you like.  Don't be disheartened if a pet peeve doesn't make it.  We have all suffered that.

Which reminds me, aren't we due a roundup?  I guess getting 2018 out the door has distracted them a little.
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nick.senon

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Okay, will do...
Convert text to curves...Clip any image in Corel they call it Powerclip (awesome feature) and last but not least I would like proper formmating options with text.
Call outs are okay, so are the arrows and the edges... A nicer library of clipart images to use. I'll writ father Christmas a letter and see if I keep my fingers crossed my dream may come true...hahaha.
Have a great day.
Nick
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Rick Grunwald

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Google and Google images are your friends. Get good at image searching and you can find anything you want; free usually. THe sky is the limit!
(Edited)
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Rick Grunwald

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Well I put one idea out there that SEEMED to generate interest at the time - Fixing the stamps feature but Paul has been the only supporter so far. If you don't add your views when someone posts an idea then none of us can be surprised if they don't pick up on it
https://feedback.techsmith.com/techsmith/topics/please-fix-the-stamps-organizer-as-it-was-horribly-b...
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nick.senon

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I've just discovered a good one...Beizer Curve for lines and arrows...wow! Ten point for that. :)
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Rick Grunwald

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For the complex stuff we may need to pull the capture into Photoshop or Illustrator
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Joe Morgan

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So Paul,

I'll try this again.I was signed in with an ancient account a moment ago because I was searching some Screencast archives. I suppose it linked me to this forum automatically.
So I deleted that post and started over.
Once again, here's how you draw gentle sloping curved lines,arrows,etc. Using bezier curves.
It's all comes down to one basic technique.
Here's a brand new You Tube video. My Screencast Video of the past is no longer available.

Regards,Joe


 
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Paul

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Thanks for the workaround Joe.  Much appreciated.

But what a poor implementation of curved lines.  I'll bet that most times, most people who want a curved line want a gentle curved line so, to make us jump through these kind of hoops is just daft.

What is needed is a simpler version that allows you to draw the line, puts a highly visible control in the centre of it, and which does the obvious.
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Rick Grunwald

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Awesome Job Joe! Thanks
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Joe Morgan

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Well thanks Paul and Rick you're to kind.

Truth be told,that was a sloppy tutorial by my standards. So much so I couldn't live with it. It's been updated and replaced.

Bonus, I discovered another workaround allowing working with only one control handle.

It's still less than Ideal.But it's another approach. It's a technique that allows flattening just the arrow or line after adding one control point.
You can flatten the entire image after adding one control point by right clicking.But that's not what you would want to do in most cases.


See for yourself.
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kurrykid, Champion

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Nick,

Techsmith has been posting polls and asking users for a long time what they would like to see in Snagit. We have been able to vote and the items that where voted on the most are worked on by the developers.

I'm with everyone else. I don't want Snagit or Camtasia to try and be something they are not. I can reach out to my other software packages for that. They do what they do well...not flawlessly which is why you see them putting out free dot upgrades frequently.

Hang around and provide valuable insight. You won't find a company more interested in your thoughts, comments, and suggestions than Techsmith.
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nick.senon

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I agree with you. Can't expect Snagit to be more awesome. It's just going back and forth from one application to another is time-consuming and makes the workflow a bit clumsy. It would be awesome to have everything under one roof or the possibility to access other Graphic Design software instantly without having to export or import work. More compatibility would be a few points in their favour.
As for the asking, I was asked who used it, with what frequency...etc. But no mention of what technical difficulties did I see or what they should do in the way of adding tools for better text and image customization.

Regards,
Nick

Have a great day.
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Doug Troxell, Lead Developer, Snagit:Mac

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Nick, et al... 

YES, TechSmith employees read Get Sat posts. Although we do some "support" on this forum we primarily use it to listen and understand your expectations and needs.

Here are a few (unofficial) tidbits/thoughts that may help everyone use this forum to influence the direction of Snagit:

Single Idea/Suggestion per Post - this is HUGE for us. We often merge multiple posts about the same topic but that doesn't work if there is more than one topic per post.
Keep comments on topic - don't de-rail someone's post with un-related comments.
If we ask questions, it means someone here is trying to understand the issue because they are interested in the topic... (having an internal advocate for an issue is a "good thing")
Be patient. There are always more ideas/suggestions than we can possibly do in a single release.
Only VOTE for things you REALLY want.  We can only do so many things at a time...
Release Cycles, ideas compete. We release major versions each year. If an idea misses this cycle that doesn't mean it will never happen. It means the idea will have to compete again...

We have folks who watch for posts with HIGH VOTE counts in order to spot issues which are impacting groups of people. We also use vote counts for "Round ups". 

Round ups matter a great deal for feature requests. We use them to make ideas compete against each other to help us understand YOUR prioritization.

Hope that helps. Again - what I said above isn't official; just my own thoughts/observations.

Thanks to everyone for participating.

-Doug
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nick.senon

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The voice of the creator has spoken... I feel so humble now :)
Thanks for taking the time to drop by.
Duly noted all the above.
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nick.senon

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I'm new round these parts. Forgive my messy style...I was just anxious to get my message across before it went out of my head. :)
Thanks for the advice.
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Rick Grunwald

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You are fine and I like your ideas (As long as you like my clown. I screwed up the node and ended up messing with that for too long. SO much for being in a hurry) 
Port those requests individually and post them back here with links. Don't let anything said including my stuff toss water on your enthusiasm. That is how this program moves forward
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nick.senon

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I understand.. I tend to get a bit hyped up when I get frustrated.
No offence taken. I love feedback; it means someone is listening. :)
Thanks.

P.S. I hate the face on that clown of yours...it scares me..hahaha
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Rick Grunwald

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Hey! Tonight is Halloween, that is my costume and I am not changing it for anyone!! 
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Doug Troxell, Lead Developer, Snagit:Mac

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Rick - personally, I often side with the "lean and mean" sentiment... (and yes, that clown face is creepy)
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nick.senon

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Thanks for the tutorial Joe. Much appreciated. :)
There are some very friendly people in this here virtual world....
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Paul

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Hope you're happy with what you've seen and heard so far Nick :)
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nick.senon

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Yep! a decent crowd from what I gather... :)
But at Christmas I'll post all my request to Father Christmas (Snagit) I'd like to see better text editing features. hahaha
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susannemistric

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I vote a big no on the text to curves idea. But wait, wait...Before you sick the scary clown on an old lady, here is why...I think you will see my point

1. Converting text to curves, especially if you mean bezier curves, would be a very complex endeavor. ....ChaChing

2. No magic wand could make the end result user friendly. As a community college Graphic Design tutor, I can tell you that the average Snag It user could not just jump in and have a successful experience manipulating Benzier curves. Using the pen tool and learning the intricacies of curve handles are definitely two of the more difficult design software skills to master. (Tutor hat on momentarily...I strongly recommend Von Glitschka's Vector Basic Training book for anyone who wants to master vector tools)


After pondering this especially interesting thread...Remember, it's about the greater good. Maybe the following questions could be considered when suggesting tweaks, tools and new features:

1. Does this tool or feature fit into TechSmiths very simple mission/description of Snagit - "Screen Capture and Screen Recording Made Easy - Capture, Edit and Add Text, Export and Share "

2. Would this tool or feature fill a gap or enhance the creative workflow/productivity of the average SnagIt user?

4. Would the average SnagIteer be able to easily use this tool or feature? Easy is part of the tag line, after all...

5. Does this tool or feature compliment the existing features and tool set?

Most important:

6. Is this tool generic/easily adaptable enough to be useful regularly to the majority of SnagIt's diverse community of users?


if you can answer yes to all 6 questions, WOOHOO, I think it would be a great suggestion!
(Edited)
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Paul

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Nick

Voting system?  That's exactly what I described in my previous answer.

Make SnagIt more comparable with other graphic design apps?  One more time, SnagIt is NOT a graphic design app.

Are we not saying it right?
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nick.senon

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Adding rulers, guides and making it more compatible with other file formats is hardly making it a Graphic Design software. I already have these; I just want that Snagit interacts with them giving the possibility to open them and view them outside Snagit.

Probably I expressed it wrong. No interest in having something I already have. More file association, ease of import and export.

The ball is rolling; it depends on the people to see if it's viable or not.
I'm easy going.
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Rick Grunwald

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Post one idea at a time as and Idea from the main forum menu for Snagit. You can Post the link back here, but it will be one idea which will generate some conversation. Come back to this thread and post a link if you wish
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Joe Morgan

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While not as precise as rulers and guides,

TechSmith has said that Snapping to Objects will be coming to SnagIt for windows. MAC already has it.

So aligning objects with each other should get pretty easy if that's the case.

If you want to get really precise, the pixel grid is good for that.Turn it on and objects snap to the grid.
You need to be zoomed in to 800% before it works,  but to me it isn't worth much until around 1,500%.
You can also use "Shift + Arrow Keys" to move objects one pixel at a time. 

Once you have things positioned exactly where you want them, it rarely matters if it's 756 pixels down from the top and "X" from the Left hand side.

 Aligning subsequent objects with a snap grid should serve most needs.

No I'm not saying rulers and guides are useless, I would welcome the feature.  
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nick.senon

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Closing discourse for this thread: I think, all along I've just been trying to get a bit of familiarity and have a similar work-flow in Snagit as I have in other Graphic Design apps which I already have and manage to a decent degree.
At first, this was like a brainstorming session just vomiting out ideas, not knowing exactly which it was. But now I see that with a couple of tweaks and additions I can be comfortable with Snagit and use it with ease. Guides and rulers are a fantastic thing because it allows you to position with accuracy on the canvas.

I've been going through the new 2018 version and giving it a little test ride. I'll upgrade because I see a good significant change in Snagit. The text-grabbing tool is awesome; care must be taken because it misses the odd character depending on the website and the kind of text. Early days I suppose, must give the team a chance to get it right.

I've already opened alternative threads with individual ideas and modification I would like to see if possible.

I, therefore, think this here thread is complete to my satisfaction.
Thank you all for contributing and sending me feedback. Once again, sorry for barging in like a mad bull in a china shop, but I'm a bit impulsive at times....
Hope you all have a great day and enjoy working with Snagit and it's new features.
All the best.

Special thanks to Snagit for listening and replying.
Oh, you can count on my recommending your app on the social media.

Nick (a.k.a mad bull)