Snagit not aligning with the picture.

  • 1
  • Problem
  • Updated 2 years ago
on mac, when i try to use snagit my picture is completely off the screen. When I move the screen to encompass my picture, the system pushes the picture out of the field. It is really obnoxious.
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Chris Rodgers

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  • Annoyed

Posted 2 years ago

  • 1
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Jason Eagleston, Employee

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Hi Chris, sorry about the trouble with Snagit. Can you do us a favor and check your version of Snagit (click the "Snagit" menu, and choose "About Snagit")? Also, go ahead and check for updates (under the same Snagit menu). 

Depending on which macOS you're on, updating to the latest version might be the trick. If not, we'll go from there. 

Thanks!
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Chris Rodgers

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I am on snagit version 4.0.1 and on Apple OS 10.12.1 . Looks like there are no new updates.
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Jason Eagleston, Employee

  • 611 Posts
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Hi Chris, hmm, yeah, Snagit should have an update available for install (version 4.1.3). Here's a link to download it directly. Simply exit the current Snagit before install/launching the new version. 
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Chris Rodgers

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jason, that did it!
Thank you!
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Jason Eagleston, Employee

  • 611 Posts
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Excellent! Sorry for the trouble, but very glad to hear you're back up and running!