SnagIt Notes Revisited

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Chris with all due respect to your response and closing the request for not including SnagIt Notes in the 2018 release the topic should not even be a point of discussion or a matter up to the number of votes.  Most users do not even know about the voting ability as such you do not get a full picture of how many users are missing it.   No software update should ever take away a feature that has been in so many releases unless it is harming the performance. Your code is in place and needs to be updated.  I am sure this is not a major challenge based on all the other recoding done to update the software which has been done well.

Your team has always done an outstanding job and I am shocked that you have decided not to release a 2018 version of this sharing capability.  You have one of the best screen capture software programs and you are suggesting using another program to do something your system has done well for years, that makes no sense and none of the programs referenced accept your screen captures, that is why your software offered it in the first place.  I am respectfully asking for reconsideration of the updated SnagitNote feature.  As a person who has been using your program since version one and recommends your software very often to others, I am reluctant to upgrade my other personal computers and those of colleagues until I see what other features you have removed.

I know you and your team is better than this and you should not rely on the voting as a true indicator and sole indicator of customer satisfaction.  You should note that when I called to see why the downloaded file for SnagIt Note did not work one of the techs referenced I was the second call of the day looking for the updated version of Sangit Note for 2018.

Thank you for your reconsideration.

Bill
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bill

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Posted 2 years ago

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Joe Morgan

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I agree with you 100% Bill.
I've been playing around in Photoshop to make a point in my own way.

My rebuttal has been written for a while and my image is now complete. It goes as follows.

I personally, never used SnagIt Notes.

I thought they were pretty cool when I first looked at them.

108 people voted to bring them back/Keep them/whatever. I figure most SnagIt users don't visit this forum or cast votes.
This whole voting process is flawed for that reason.
TechSmith cannot possibly know how many people are let down by the disappearance of this feature.
Plus you use SnagIt captures to post images along with your notes if so desired. A perfect fit, or so it would seem to me.

From my perspective, SnagIt notes should be the one of the easiest and simplest features to maintain.
It's not a feature request, it already exists.
I don't think people are looking for SnagIt notes for their Smart Phones.If they are, tell them to find a smart phone app.

R.I.P. SnagIt Notes.

Regards,Joe

 

(Edited)
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susannemistric

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I’ve been using SnagIt almost as long as I’ve been using Camtasia, and I don’t think I know what SnagIt Notes are. Can you elaborate? I’d love to know what I missed.
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Dubie

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Taken from this post here
https://feedback.techsmith.com/techsmith/topics/bring-back-the-snagit-notes-output

Basically post-it-notes for your computer

:)
(Edited)
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bill

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You can place your screen clipping as  Post-it type note on your desktop.  Invaluable for reminders and visuals.  I use it daily for construction drawing review.  I clip details that I need to reference during the process. Been using it for many years. After I upgraded first thing I did was to upload the share tool for it.  My Colleagues did as well.  We are looking for a new program to replace SnagIt reluctantly as the program is generally a great program.
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Joe Morgan

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Bill,
You are the perfect candidate to push for this feature. Recently,TechSmith has reveled in this forum their main goals for SnagIt.

Our primary focus is on technical communication and technology training use cases.


Well that sure sounds like you to me.
 As you say, your reluctantly looking at jumping ship because you use this feature daily.

I use SnagIt and Camtasia. I don't wish any Ill will on them.My methodology to drive home a point, has been know to ruffle some feathers.  
However, it's not mean spirited.It's intended to get ones attention. Because obviously, no one is listening to the request any longer.

You and your Colleagues amount to several licenses. $$$

Apparently your money is no longer good around here. Or is it????

Regards,Joe 
 
(Edited)
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Rick Stone

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I'm so happy Susan asked the question. Because I too have been using SnagIt since the last millennium but wasn't sure what the feature did. I figured it was related to Microsoft OneNote. 

From the way it sounds, it was similar to a feature Microsoft once touted in Windows and was known as "scraps". 

This kind of reminds me of features like the "channels" Microsoft used to offer. Or the dynamic linking and embedding. Features that were probably useful, but they were difficult to grasp by the masses, so they never got used much. Possibly because of that, they were dropped altogether.

Cheers... Rick :)
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Rick Grunwald

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I wish I understood a strategy that has taken a great program and reduced it to rubble. Who has the power to do something like this in the face of user needs which presumably includes the needs or technical writers? And why? They  are losing BLOCKS of licenses from companies that are not willing to put up with a crippled workflow and someone's bright idea / ego is pushing ahead anyway. THey keep saying they have 3 million users a presumably no longer have to listen but seriously ...
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Joe Morgan

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Well Rick Stone, you have a poor memory then. In this post you appreciated finding out what SnagIt notes was for.
https://feedback.techsmith.com/techsmith/topics/share-with-snagit-notes-going-away
But if there's an excuse for dropping and losing loyal  customers. You seem to be first in line to look for that excuse,rational or not. Created out of thin air and your own mind. You simply want to defend TechSmith, right or wrong.
Since when is losing money and customers a winning strategy? Don't bother trying to answer that for me, because there is no justification you can sell me on.It would only be a waste of your time to try.

This Idea didn’t get enough votes to be under consideration for a release in the NEXT YEAR OR SO.

Ah well, if TechSmith want's to turn their back on "X" number of customers and their money. That's their prerogative. 
I've had some free time, so I've been revisiting my Photoshop tutorials. There's been some revisions to the death of SnagIt notes. 
 
 
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Rick Stone

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Glad I could make your day, Joe!
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Joe Morgan

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In this user to user forum.It's a safe bet you didn't make Bills day.

Bill started this thread.
He has been using SnagIt since Version 1. He want's SnagIt Note's brought back.
You offer no words of support or even contributed positive support to his request/question at this time.


This tread isn't about me or you.

If you can't support Bills request. Maybe you should consider staying out of it.
(Edited)
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Rick Grunwald

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No sense in any of us getting heated, THey will just close the thread.
We need to MAKE SURE they are counting correctly and not ignoring certain threads that should be combined to get an accurate total. There were a couple of issues that have been spread over many threads that never seem to get enough votes

"It's not who votes that counts, it's who counts the votes"
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Rick Stone

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LOVE the comment: "It's not who votes that counts, it's who counts the votes"

Reminds me of another I heard: "Figures don't lie, but LIARS can figure!"
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Rick Grunwald

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That one has been attributed to Stalin although there are scholarly opinions that he may not have said it. Most of their reasoning though, points back to the idea that he very well could have said it. But that is another issue
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Lee Fun Yip

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I can't say I have used Snagit since the beginning but long enough to appreciate the convenience Snagit Notes has brought.  I use that feature almost daily and love it.  My last version was version 13 and Snagit Notes was alive then.  I decided to upgrade, only to find this much-loved feature gone!  Maybe I should not have upgraded at all.  Can you please bring it back?  No use asking for votes or relying on them because I believe the feature was never promoted enough for people to know of its existence.  If they don't know about it, they can't possibly vote for it.

Please bring this feature back so that I do not regret upgrading...
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ktijerina

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Please Please Please!  Bring the SnagIt Notes feature back!

IMO, it makes no sense to remove a small unobtrusive feature from an update.  If others don't use it, it just sits there.  Maybe the issue needs to be more training on little used features.

As we have seen in the posts above, there are many who may not even know it is there or what it's usefulness is.

Or.... okay.... develop something that is similar in design.  I really need something that I can put on my desktop so that I can see multiple captures at the same time (side-by-side) and can make notes on.  As the interface is now, I can only see one capture at a time unless I flip back and forth. And I don't want to have to look at them in a Word (or other) document.  I just want to be able to have 4-5 captures viewable on my desktop at one time.

Help???  I just don't see why you would delete code for a program feature that already exists!  No sense!!!

Thanks!

P.S.  I just wanted to add that until after I posted this did I even see the Vote button in the top corner.  I have had several discussions over the last year with different people regarding this feature and never have I realized there was actual voting involved.  This method of determining which features to add/keep/delete is helpful in knowing what users want, but I had no idea this was a thing until I saw the 'voting' announcement pop up in my application this morning.
(Edited)
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Paul

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Another approach would be to have the recents tray resizable so that you had a much more detailed view of each item in there.  

You'd still have to edit the currently selected one in the main canvas, but dodging back and forth along the tray, adding annotations here and there is something I do already.  It'd just be better if the tray was deeper.

But of course this is NOTHING like the Notes function (which I too was unaware of even as a user for 17 years.)

In TechSmith's defence, I think what happened with 2018 was that it was a change of development platform.  You get to a point where you can't easily develop the product further on the current platform.  You know you have to change.  You know you are going to upset loyal customers, but you have no choice.

As with any major technology switch you have to ask yourself what legacy functionality to recreate in the new.  In the absence of usage data you are between a rock and a hard place.  If you ask the user community they will instinctively say they want everything. A) You don't have the bandwidth to recode everything and B) there will be some features that are little used and wouldn't justify the redevelopment costs.

I may, of course, be totally wrong. :)
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Joe Morgan

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In TechSmith's defence, I think what happened with 2018 was that it was a change of development platform.  You get to a point where you can't easily develop the product further on the current platform.  You know you have to change.  You know you are going to upset loyal customers, but you have no choice.

As with any major technology switch you have to ask yourself what legacy functionality to recreate in the new.  In the absence of usage data you are between a rock and a hard place.  If you ask the user community they will instinctively say they want everything. A) You don't have the bandwidth to recode everything and B) there will be some features that are little used and wouldn't justify the redevelopment costs.


Yet here you are, asking for the return of the Custom Trim Feature.
https://feedback.techsmith.com/techsmith/topics/custom-trim-feature

That's an ironic position to take.

Regards,Joe


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Paul

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That's a false equivalence Joe. Only TechSmith can know whether the benefit outweighs the cost. That doesn't preclude us asking. A request for restoration of a feature has no greater merit than a new idea. I was merely explaining why features go missing
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Joe Morgan

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Well, the way I read it. You were defending TechSmith’s right to take away a feature. One that somebody used on a regular basis. Based on TechSmith’s needs, etc. and so forth.

So at the same time, you’re actually defending their right. To take away the features you use on a regular basis. Whether you like it or not, no matter how much it inconveniences you. For the exact same justifications.

He’s asking for the return of a feature, you’re asking for the return of the feature.

 Except your here dumping water on his campfire. Offering workarounds and given TechSmith the nod for what they’ve done.

I prefer advocacy for fellow product users. I don’t believe there are many people, that are interested in my opinion. As to why, there feature requests may be doomed. To me, it’s best not to visit the subject.

Regards, Joe

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Paul

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I have some 11sympathy for their pli.ght Joe, that's all, because I am a software product manager myself. Been there done that, have the scars. But you are reading way too much into my earlier remarks. Look at the wider picture of my comments on this forum and you'll see that I'm a user advocate and stern critic of TechSmith too. Just because I explained how we might have arrived where we are, doesn't mean I condone it.
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ktijerina

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5 months later.... Just popping in to see if any progress has been made.  :)  Working on some recipe conversions with my 2013 version of SnagIt.


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jon

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I agree with you 100% Bill.  Thank you so much for posting this.  I could not believe that this feature was dropped and I agree with you 100% that people are not bothering to log onto here and vote. I use this feature daily.  Once I discovered that the Snagit Notes dropped this feature when I first upgraded on the version after 13 I requested and received a refund.  I have checked at each new release to see if Snagit Note support has been re-added and it has not and I have not upgraded since.  I will never upgrade to a new version again until the Snagit Notes feature is re-introduced.  I am certain that I am not alone.  I can't believe that the money from people who are refraining from upgrading is not enough to re-add this feature.  I am flabbergasted that this simple, but oh so useful feature was ever removed.