Snagit User Interface Scaling Issues

  • 11
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
interface scaling setting for Surface Pro 3 users
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WuJo

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Posted 5 years ago

  • 11
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Jennifer Bedford, Official Rep

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Hi there.  I'm not sure I understand what you are asking.  Can you explain more so we can help you?
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WuJo

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settings option to autoscale (enlarge) menu font & toolbar icons for improved legibility on hi-res display [as Adobe added for its Photoshop users using Surface Pro 3]
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Jennifer Bedford, Official Rep

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are you asking for these features for Snagit to work better on a Surface Pro?
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Ed Bott

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Let me second this request and add some detail.

Surface Pro 3 uses a very high-resolution screen, 2160x1440 at 12 inches diagonally. This is a very high DPI and apps need to be aware of this scaling or they look ridiculous. That's the problem with SnagIt 12.

Despite having lots of onscreen room to work with, SnagIt shrinks the ribbon commands as if it were a tiny device. The Drawing Tools group, for example, is collapsed, with all the options on it shown as microscopic options when you click the arrow.

Here's a screenshot: http://1drv.ms/1D0tvVP

There's a Compatibility Mode settings for Windows programs that should fix this, but it doesn't work with SnagIt 12.

This flaw makes the Snagit Editor almost completely unusable on a Surface Pro 3.

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Huskurtle

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I'll get on this band wagon too, the control icons on the ribbon are all way too small to use. Need to have scaling options.
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CleanAsis

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Official Rep, instead of questioning these people, get a Surface Pro 3 (4 same issues) and try it yourself. It's unusable!
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saintsk

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I got the Surface Pro 4 and it's really not easy to use this way. It would be nice, if there is a fix soon :)
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Albert Schueller

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Brand new Surface Pro 4 here. Snagit 12, I'll add that I'm unable to capture the whole screen because it exceeds the resolution limit in Snagit. This is really annoying since I'd hoped to use the sp4 for teaching, but have to use my older lower resolution laptop instead because I can't screen capture on the sp4.
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kmd611

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I am also having the same issue on my surface. The best thing for Snagit to do is get a Surface to test with and update everyone on this thread and their site.
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Wouter Luyten

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Hello, I just installed a trial of Snagit as I'm looking for a decent screen capturing and annotating tool for the Surface Pro 4. The current version does work, but it really looks awefull and is not easy to work with. Is Techsmith working on this? I included a screen capture to demonstrate my point.

 
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Joe Morgan

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Wouter Luyten
The problem is related to UHD monitors. The thread posted below has some information pertaining to the problem.

https://feedback.techsmith.com/techsmith/topics/snagit-and-problems-capturing-high-dpi-displays-moni...

Regards, Joe
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Chris Larson, Snagit Technical Product Manager

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Official Response

I’m happy to let you all know that we’ve addressed the High DPI issues in the latest version of Snagit. We released Snagit 13 today. Text, icons, and layout should be all fixed on high DPI monitors. We do have a couple minor remaining issues for which we’re working on fixes. Specifically, if your setup has multiple monitors with different DPIs, but we're are working on fixing those now.


That’s only one of the improved features in the new release, so be sure to check out the Snagit for Windows Version History page (see: https://www.techsmith.com/snagit-version-history.html) or the Snagit for Mac Version History page (see: https://www.techsmith.com/snagit-mac-version-history.html) for a more complete list of updates to Snagit.


One of these features not working right for you? Reach out to our Technical Support team at https://support.techsmith.com/ and our dedicated Support Team will work to resolve your issue.
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Damion Loew

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So I have to purchase the upgrade to get the bugs fixed? As you can see from the screenshot I posted below, SnagIt 12 is not usable in its current state.
(Edited)
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Chris Larson, Snagit Technical Product Manager

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Unfortunately, yes. We switched over our user interface technology to better solve this issue, which required significant effort and couldn't be done independently of the Snagit 13 release. Part of the us improving our Capture and Editor interface got this issue solved. So it's all rolled up together.
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Damion Loew

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Can I get a refund for V12?
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Chris Larson, Snagit Technical Product Manager

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If you purchased Snagit 12 within 30 days of the launch (May 8th) your Snagit key will work in 13. For all other billing requests you can definitely call/contact our Customer Service team. Phone numbers are listed here: https://support.techsmith.com/hc/en-us
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ReyBango

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@chris unfortunately this isn't fixed or has a regression. I installed the latest as of today on a Surface Book with a 3000x2000 res & 200%dpi display and it's not scaling. Menus and texts on the capture ribbon (OneClick) are tiny with only the large red button being usable. If I attach my external 1920x1080res & 100%dpi monitor to it, then it scales fine. Clearly this has been an ongoing issue as there are other recent reports on here.
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Gregg

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This reply was created from a merged topic originally titled Library text unreadable - Please use Windows Display resolution + Font Scaling.

I am using a new Dell Xps13 laptop with windows 10 pro. The native resolution is 3200 * 1800 (see attached capture) and the default font is set to 250%. This is what Windows / Dell set when I booted up this week and it works very well for every application I have tried except the Snagit editor library and Microsoft Visio.

With the above stated settings the header text over the editor the left column of the library display used to show tags, flags, etc is not scaling and ends up with text fields writing over each other so that it is unreadable. The same with the library header over the library results display box. If I change the font scaling to 100% and leave the resolution, the left column text is nearly microscopic.

Please consider making the left column text and the library display header box scale properly according to the combined display resolution and font scaling set in windows.
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Damion Loew

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This reply was created from a merged topic originally titled Snagit Application Icons Scaling With Hi Res Display.

I have a MS Surface Book with hi res display. The icons in the Snagit toolbar as well a right click menus are very small, almost unusable. I've attached an image but it may not do it justice. Is there any way to adjust the scaling of the Snagit icons, particularly with the right click menu and grab bars when adjusting an object in the editor?
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kirar822

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This reply was created from a merged topic originally titled Text overlapping in the Library tab..

Hi all,

I am on a Surface Pro 4 and the text in the Library tab is overlapping. I have tried to change the system settings to no avail. Here is a screen capture of what I'm seeing. Is there a way to fix this problem?

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wm_f_bailey

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This reply was created from a merged topic originally titled SnagIt 12, Microsoft SurfaceBook display problems.

I needed a screen capture program for Windows 10 on my Microsoft Surface Book, so I downloaded the trial version of SnagIt 12. (I am a very satisfied, long-time user of SnagIt 8 on Windows 7.) The Editor window is all messed up, as the text in the list at the far left edge of the screen is all jumbled together. Ditto for any other text in the window. I suspect this is a scaling issue due to the high DPI resolution of the Surface Book display (3000x2000). The program is simply unusable in this state. I have no choice but to uninstall. Is this a recognized problem? Are you working on a UWP (Universal Windows Platform) version of the program to fix this issue?
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saintsk

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I just bought and installed the version 13 on my surface pro 4. (the student upgrade for ~13 $). I can confirm, that it's now scalling correctly. Much better to work with :) 
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justin.lawless

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I believe though that the multiple monitors with different DPI settings is still an issue i.e fine on the Surface Book screen, but move it to an attached monitor and it has a problem ?
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ronald.fuchs

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I have the issue with the multiple monitors (2 standard HD monitors) and my new Dell Precision 7720 with 3840 x 2160 resolution. (Use all 3) Windows configured for 225% scaling.    All my other application scale accordingly, but not SnagIt Editor.    Please fix.  I have 13.1.3, so if there's a newer version with fix, please let me know.
(Edited)