Let me second this request and add some detail.
Surface Pro 3 uses a very high-resolution screen, 2160x1440 at 12 inches diagonally. This is a very high DPI and apps need to be aware of this scaling or they look ridiculous. That's the problem with SnagIt 12.
Despite having lots of onscreen room to work with, SnagIt shrinks the ribbon commands as if it were a tiny device. The Drawing Tools group, for example, is collapsed, with all the options on it shown as microscopic options when you click the arrow.
Here's a screenshot: http://1drv.ms/1D0tvVP
There's a Compatibility Mode settings for Windows programs that should fix this, but it doesn't work with SnagIt 12.
This flaw makes the Snagit Editor almost completely unusable on a Surface Pro 3.
The problem is related to UHD monitors. The thread posted below has some information pertaining to the problem.
I’m happy to let you all know that we’ve addressed the High DPI issues in the latest version of Snagit. We released Snagit 13 today. Text, icons, and layout should be all fixed on high DPI monitors. We do have a couple minor remaining issues for which we’re working on fixes. Specifically, if your setup has multiple monitors with different DPIs, but we're are working on fixing those now.
That’s only one of the improved features in the new release, so be sure to check out the Snagit for Windows Version History page (see: https://www.techsmith.com/snagit-version-history.html) or the Snagit for Mac Version History page (see: https://www.techsmith.com/snagit-mac-version-history.html) for a more complete list of updates to Snagit.
One of these features not working right for you? Reach out to our Technical Support team at https://support.techsmith.com/ and our dedicated Support Team will work to resolve your issue.
I am using a new Dell Xps13 laptop with windows 10 pro. The native resolution is 3200 * 1800 (see attached capture) and the default font is set to 250%. This is what Windows / Dell set when I booted up this week and it works very well for every application I have tried except the Snagit editor library and Microsoft Visio.
With the above stated settings the header text over the editor the left column of the library display used to show tags, flags, etc is not scaling and ends up with text fields writing over each other so that it is unreadable. The same with the library header over the library results display box. If I change the font scaling to 100% and leave the resolution, the left column text is nearly microscopic.
Please consider making the left column text and the library display header box scale properly according to the combined display resolution and font scaling set in windows.
I have a MS Surface Book with hi res display. The icons in the Snagit toolbar as well a right click menus are very small, almost unusable. I've attached an image but it may not do it justice. Is there any way to adjust the scaling of the Snagit icons, particularly with the right click menu and grab bars when adjusting an object in the editor?
I am on a Surface Pro 4 and the text in the Library tab is overlapping. I have tried to change the system settings to no avail. Here is a screen capture of what I'm seeing. Is there a way to fix this problem?
I needed a screen capture program for Windows 10 on my Microsoft Surface Book, so I downloaded the trial version of SnagIt 12. (I am a very satisfied, long-time user of SnagIt 8 on Windows 7.) The Editor window is all messed up, as the text in the list at the far left edge of the screen is all jumbled together. Ditto for any other text in the window. I suspect this is a scaling issue due to the high DPI resolution of the Surface Book display (3000x2000). The program is simply unusable in this state. I have no choice but to uninstall. Is this a recognized problem? Are you working on a UWP (Universal Windows Platform) version of the program to fix this issue?