Snagit output to word fails with error "Unable to output screen capture"

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Hello, I am running into an issue that Snagit capture to word fails with error "Unable to output screen capture". It was working fine till couple of weeks ago, it seems some snagit or Windows update killed this feature. Please let me know how to fix it. Thanks, Pankaj
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Pankaj Chhabra

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Posted 4 years ago

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Timbre4, Champion

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It works here using Snag-It 12.2.2 and Word 2010. Possibly a security setting on the PC? Have you tried both new and existing Word documents? Is any type of error message displayed or just nothing happens?
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Pankaj Chhabra

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Thanks Timre4 for your response. I have Office 2013 on my system. Version I have is 12.3.1 (Build 2879). I did not change any security settings on my system - this was working fine. I did try with Firewall disabled as well. Error message is a pop up "Unable to output screen capture".

Did try a profile to output to Power point, even that gave the same error. I have tried re installing Snagit it as well - but that did not fix the issue.

Thanks,
Pankaj
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Timbre4, Champion

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I wasn't suggesting that you'd changed security settings but that something slipped during one of the Windows updates. If none of the Office outputs (Word, PPT, Excel) work, then something in Office is blocking the interaction perhaps.

You might try a system restore back to a time when you know it worked. If it still persists then it wasn't the results of updates.

Before ANYTHING, re-boot the PC at lease once to see if that cures it. Sometimes that's all it takes to fix something bizarre.


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Pankaj Chhabra

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Hello, 

I tried one more thing - to output to One Note - This worked. But output to Powerpoint, Excel and Word fails.

I have tried rebooting, this does not help.

Thanks,
Pankaj
(Edited)
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Robert R., Online Community Admin

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Hi there, Pankaj!

What particular antivirus application are you running on your computer?
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Pankaj Chhabra

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Hi Robert, I am using Avira Antivirus. I did try disabling the real time protection, but with disabled as well, output to Word still did not work.

Thanks,
Pankaj
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Pankaj Chhabra

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Hello, also Please note that Output to One Note 2013 does work, but output to Word, Excel and Power point don't work.

Thanks,
Pankaj
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Robert R., Online Community Admin

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Hello, Pankaj;

Okay, I would like you to do as Pam has previously recommended and open a support ticket at https://support.techsmith.com/ by clicking on the "Submit a Request" link. From there we can grab some diagnostic and log files that will help us determine what is causing this particular issue.
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Pam, Camtasia QA, Software Test Specialist

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Hi Pankaj - I recommend contacting Tech Support. They can do some troubleshooting with you. Here is their contact information.
https://support.techsmith.com/home
Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
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Ola Feurst

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This happens since Microsoft changed ("updated") Skype. When I turn off Skype this problem disappears!

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