SnagIt recording does not get saved and throws an error - Temporary capture file does not exist!

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  • Updated 3 months ago

My team is using SnagIt tool for recording certain processes, however they are facing issues at times.

Some recordings are successful though. I searched through the forums and one of the replies from the tech support was to change the settings in SnagIt to turn-off web camera. However, we checked and that option was already disabled. Also, we are not trying to invoke the camera at all.  All we are trying to do is screen capture video for some internal processes (corporate desktops)

I am wondering if this is being caused due to

1. Recording being saved on a shared drive (as the team members only have shared drives and no physical drives)

2. At times, the recording is paused and then started

3. Moving between various applications

4. Using a dual screen set-up. Sometimes during the recording, the user moves an application that gets opened in the second screen to the main screen on which SnagIt is running.

I wouldn't be able to debug all of these, so could you let me know the possible causes?



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Posted 2 years ago

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Joe Morgan

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Your issue should probably be run by tech support.

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Andrew McFain

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I had to turn off several options within the HKEY_USERS\[SID]\Software\TechSmith\Features\snagit key involving hardware video encoding and GPU screen capture. I'd suggest having a look at those keys, if you never resolved your problem. After I got it to record successfully, the video wouldn't save properly until I also turned off AllowDxgiScreenCapture, as well.
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Umar Farooqui

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Can you please provide the complete list of options and how you disabled them. Thanks