Snagit Scrolling Window capture no longer works with Firefox (56.0)

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  • Question
  • Updated 9 months ago
Scrolling window capture doesn't work with Firefox 56.0 Only shows full screen capture
Settings set to Image / Scrolling Window.
Works with Chrome, but not in Firefox, which we use all day for development.
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James Leahy

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Posted 1 year ago

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Dubie

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I can confirm this also on Windows 7 Firefox 56.0 (64bit)

The panoramic scrolling still works fine though which I like using instead anyways.

:)
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JL1

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Confirmed here, too. WIndows 7 Pro 64-bits, Firefox 56.0 32 bits
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Paul Koch

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So I have run into this issue plus many others back in version 12.  I was hoping that the issue would have been rectified with version 13 but that's not the case.  I can get it to work in google chrome more often and consistent than IE and Fox.  Which sucks since IE is my default browser.
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Glenn Hoeppner, Employee

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This is an issue we are tracking. Here is a support article about Firefox 56
https://support.techsmith.com/hc/en-us/articles/115001901372-Snagit-Windows-Scrolling-not-working-in...

-Glenn
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JL1

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Confirmed.
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Dubie

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I'm on Windows 7 ultimate 64bit and Firefox 57.0.2 and the scrolling capture works for me.



And the actual scroll capture has been fine.

:)
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JL1

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Indeed, I just tried, and scrolling seems to be back in business with Firefox 5.0.2. It wasn't with 5.0.1 last week or so.
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Theresa Wrangham

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Doesn't work for me on Firefox...is a legacy app and disabled??? Is this supported in newer version (2018)?
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vesely1a

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Does not work in Firefox 58.0.1 (sad)