Snagit Share to Word 2016 becomes Unresponsive

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  • Updated 3 years ago
.After clicking on Word SnagIt  gets stuck on a "switch to, retry, cancel" dialog where the cancel button is grayed out.  Retry does nothing, switch to opens up the start menu.  I have tried this with and without word running and open word doc. 
Photo of jasonwfleming


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Posted 3 years ago

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Photo of Dubie


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First thing I would do, which I don't think many people know of  is check if your outputs are up to date.

When Windows updates things happen.

To check if your outputs have updates is either  click "Share" in the top menus or click the "Blue Share Button and then click the settings cog wheel.

Click on Image to enlarge

Then click on "Output Manager"

In the output manager see if there is a update button next to any outputs.

If YES click on it to update that output.

If it was me , I would than just close Snagit and reboot my machine.

Sometimes there was just a hiccup and a restart fixes it.

If the problem still exists I would than contact support

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Joe Morgan

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What version of SnagIt are you using? I have no problems sending Images to WORD 2016.I'm running SnagIt 13.