SnagIt so insanely slow

  • 4
  • Problem
  • Updated 4 days ago
  • (Edited)
Full disclosure - I hate Snagit. It's the worst screenshot tool I've ever used, except for all of the other ones on Mac, so I'm stuck with it.

I've sort of made peace with it over the last year. The design is insane - why does your crop tool work unlike every other tool out there? - and the whole .snagproj idiocy makes me want to set my computer on fire (just use PNG - is that so hard?), but lately it has become utterly unusable. It's comically slow. Combine the moronic tagging system (GUYS - JUST CREATE PNGS AND LET US SORT THEM IN FOLDERS ALREADY) with the 8-15 second pause literally EVERY SINGLE TIME I TAG AN IMAGE (on a 2017 Macbook Pro with nothing else using CPU) and it's unbearable. Spinny wheels of death for almost anything I do (although image export works without crashing now - that's something).

So, I just spent 7 minutes trying to add some text to a screenshot. Literally 7 minutes - I got a message right before I started. 7 minutes of futilely trying to simply add 2 words to a screenshot. Click the text tool, drag to create a little box where I want the text and - as it always does - Snagit creates a box that goes way outside the bounds of the image and grows the image because... ??? So I grab the corner of the text box to resize it, drag it... nothing. Try it again, this time it resizes but, idiotically, the image border remains expanded. So I grab the border to return the image border to where it was and... the text box disappears. Throw in a few spinny wheels of death, lather, rinse, repeat.

If I need to annotate or add text to an image, it is literally faster for me to walk upstairs, turn on my Windows PC, log in, copy the file over the network and edit it FastStone Capture ($19.95 with lifetime updates) or Photoshop (overkill but it works) than it is to edit it on this Macbook Pro with Snagit. And my PC is almost 5 years old. Unfortunately, I'm in a hotel right now so that option is out. Also, there is still no text on that image.

I'm beginning to suspect that Snagit coders are not incompetent, but rather extremely competent sadists who take pleasure in the pain and frustration they cause others. I'm only partly kidding here. You couldn't make something this bad by accident. I sense a darkness here.

Incidentally - I made a video of this but I don't see how to attach it to the post.
Photo of barry.hemphill

barry.hemphill

  • 20 Posts
  • 1 Reply Like
  • enraged?

Posted 1 year ago

  • 4
Photo of SactoBob

SactoBob

  • 178 Posts
  • 64 Reply Likes
Food for thought.......

Reading through the messages, it appears to me that both Tony and Barry are in "at work" situations wherein there is an IT guy or IT department controlling the overall operation of your Macs and how they are configured, etc... In my working days, I was that IT guy (actually manager of a couple crews doing desktop support) for hundreds of PCs and Macs. 

It is possible that something in the configuration or some application that the IT people have made standard to all like installs may be the culprit in this situation. Believe me... been there and done that with both software and hardware. I had multiple configs on both platforms. My first test in troubleshooting would have been to install Snagit on a different config to see if it misbehaved; if not, it has thus been narrowed down to being related to one config. See where I'm headed here?

Another problem could be some conflict with Pathfinder; I'm a long time user of Pathfinder but I always quit it soon as I've used it which I started doing because SnapZ Pro misbehaved if Pathfinder was running. (SnapZ used to be the Cadillac screenshot app before Snagit came to the Mac.)

Another thought: There's lots of talk about the Snagit library and spinning wheels. This could be a corrupted index which is causing the library to re-index each time that there is a new event. I could be blowing smoke as I don't know exactly how Snagit's library is implemented. But I've seen this happen in other apps that index in real time.
Photo of barry.hemphill

barry.hemphill

  • 20 Posts
  • 1 Reply Like
Thanks SactoBob, you're right that I'm in an at work situation, but I do have full control over my system (other than not being able to make it not-Mac). You make a lot of good points, but I think I've eliminated most or all of them already.

I've done a clean removal/reinstallation of SnagIt 7 or 8 times (meaning I manually removed ~/Library/Application Support/TechSmith). I considered doing it again, and probably will, but I'm pretty tired of doing unpaid troubleshooting for Techsmith.

The conflict with Path Finder is possible - Path Finder is kind of a mess itself - but I've seen more or less the same performance issues at times when I had Path Finder uninstalled due to its own bugs. I can't rule it out though - I haven't done careful A-B testing with/without Path Finder, partially do to the whole "unpaid troubleshooting" thing. Incidentally, this does seem to be a theme - I'm assuming there is some Mac software that isn't crap, but I really haven't found any yet.

I've also wondered about a corrupted index, or simply an index that's too large. I can't find anywhere in SnagIt that lets me compress, rebuild, or simply empty the index, but I did remove every single image from SnagIt and, as of this morning, the performance (with now 7 screenshots) is just mind bogglingly slow.
Photo of barry.hemphill

barry.hemphill

  • 20 Posts
  • 1 Reply Like
Performance Update: Yup, it still sucks.
I took a handful of screenshots this morning without opening the SnagIt GUI (SnagIt was almost empty as of last night), so when the SnagIt GUI finally responded there are 24 images total.
When I launched SnagIt, it went into it's process of scanning screenshots and using 100% of CPU, but it does this in such an intrusive way that when I decided to click in Evernote to continue working while I waited for SnagIt to launch, it responded by *moving* the as-yet-unresponsive SnagIt window half way onto the other screen (I'm on dual monitors). In effect, it was like I'd clicked on the top of the Snagit GUI and dragged it over to the point where I clicked in the middle of the other monitor, leaving the Snagit window spanning both screens. Still unresponsive for another minute of course, but now I couldn't click in another window to do something else.

So yeah, still the champ: the single worst application I've ever used. It's kind of amazing in a way.