Snagit trial won't open

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  • Problem
  • Updated 6 months ago
I downloaded the free trial of Snagit for Mac and installed it without issues.  However, when I open the program, it asks me to sign in to start my trial.  I sign in on the website and it says, "You've successfully signed in.  You may now close this window."  When I go back to Snagit, that sign in window never disappears and I can't use the program.  Any ideas?
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caldorisio

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  • annoyed

Posted 2 years ago

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Luke Griffioen, Employee

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Hi,

What web browser are you using? Can you change your default browser and see if that helps?
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1

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Absolutely ridiculous, I have had and used snagit for years (v9-v11). I wanted to try the newest 2019 version. I created an account, downloaded, installed and launch it. It keeps saying to “Sign In to Start Trial”. I click the button which launches a browser, I sign in, it asks me why I want to try it, I answer and it says “You’re signed in!   Close this tab to return to Snagit.” But when I do it just goes back to “Sign In to Start Trial”. I have confirmed my account email, I have change default browser from Chrome to IE. Clearly authentication testing wasn’t high on the release list.
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Luke Griffioen, Employee

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Hi,

I would open a ticket with our Tech Support for this. I'm not sure how this works on Windows, but on Mac if you have 2 copies of Snagit 2019 that can cause login issues.