SnagIt v11.4.x - Screen capture - mouse freezes for a few seconds (sometimes a few times)

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  • Updated 5 months ago
  • (Edited)
This is a bit complex to explain: I don't know the exact English words for it.

When starting making a screen capture, the crosshairs show up.
Then, when I move them to the desired location, e.g. left hand top corner, they freeze for a few seconds and then jump to the position of the mousepointer.

Whilst selecting the area, often the crosshairs freeze again.
I need to wait for some 5 seconds before I continue.
Regularly, when capturing a part of the screen, it take some 3-4  freezes' / 'stops' , each time wait in between.

If I am lucky, it is just one 'freeze' / 'pause' only.

Yes, I confess, I still user good old 11.4

Thing is, there is hardly anything in the newer versions that persuades me to using them...
OTOH there are a lot of things that is holding me back (don't need to sum them up here)

Later

I found "Snagit (Windows): Crashes or the crosshairs are sluggish when trying to take a capture"

https://support.techsmith.com/hc/en-us/articles/203731288-Snagit-Windows-Crashes-or-the-crosshairs-are-sluggish-when-trying-to-take-a-capture-

Regretfully the solutions there are applicable for 12/13/2018 only.
My 27"screen resolution 2560x1440 - not sure if that falls within 4K
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Mike62

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Posted 1 year ago

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Joe Morgan

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2560x1440 falls short of 4K by quit a bit.

 However, 1920 x 1080 may be all that SnagIt 11 can handle.

 Is the 2560x1440 your new monitor, so this is a new problem?

I would Right Click my Desktop and select Display Settings. Go into the resolution settings and set the resolution to 1920 x 1080 and see how SnagIt performs.

You will need to Restart SnagIt 100%. That's means closing it from the system tray. If you shut down the editor and one click, it will still be running in the system tray.
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Rick Grunwald

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And if it is a resolution issue Techsmith need to know
You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

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Mike62

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Rick/Joe - as always - many thanks for your reply. Truly appreciated.
Rick: I did try to submit a ticket. However, the ticket form, whilst selecting the version number, shows that there is no support for anything before 12.0, reason why I posted here.

Just discovered there is something new now... 

when I take a screen capture of anything else than my Internet browser, desktop, Office, whatever, there are no such kind of hick-ups / stops. Capturing goes smoothly. I can see whilst selecting a area, e.g. a square from top left to right bottom, there is 1 delay for a split second. This is so short, normally one would not notice it.

When taking a capture of a website, there are these delays.
Also I have compared Chrome and Firefox, taking a capture of a website visited using both browsers.
Firefox has less delays and shorter. E.g. Firefox 1 sec and Chrome when pointing left top corner, roughly 4-5 seconds before I can proceed selecting.

Weird.

I have tried using a 'competitive' product to take a screen capture: no delays at all, nothing.

Joe: I tried the other resolution, same problem.
BTW, until now  I wasn't aware I could set the monitor to a higher resolution. I can set it to 4096x2160, but the native resolution is 2560x1440.

To both
Please .. would you do me a favor: would you be so kind as to shortly check the performance when capturing a website at your end?
Is it smoothly, or are you also seeing a short delay of 1 or a few seconds just before and/or whilst selecting an area?
What browser and what version are you using?
(oh, last but not least, an off-topic, have you been using the newer SnagIt product side-by-side with an older version)

Many thanks for your help!
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Joe Morgan

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I run  duel  1920 x 1080 monitors.
 I don't have any discernable delay problems. I even stretched out the browsers to fill both monitors.
I tested 
Microsoft Edge 41.16299.15.0
Firefox                  56.0.2
  
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Randy Wilson

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I can verify this same issue happens with 13.1.5, on Windows 7, with a 27" Dell monitor running at 2560x 1440 resolution.
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Mike62

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I may, repeat may.., have found the reason for this sluggish mousepointer behaviour.
Whilst using v2018 it was gone. However, I noticed that, after capturing a website, or part of it, the 'right-click->properties->details' in SnagItEditor did not show the website URL anymore, i.e. it was unclear from which website the screenshot was taken.

Re-enabling this feature requires enabling some or all, let's say, 'experts'-settings in Chrome (not available under normal 3-dots settings). At least two out of 6 settings should be enabled:
1) Web accessibility: Accessibility support is enabled for web content.
2) HTML:  Exposes HTML tag names and attributes via accessibility APIs.

Other items items that may be enabled are:
3) Native accessibility API support:  Allows Chrome to be controlled via native accessibility APIs specific to this platform
4) Text metrics: Enables support for querying line breaks and the bounding box of arbitrary character ranges
5) Screen reader support: Exposes accessibility APIs typically needed only by screen readers
6) Internal: Show internal accessibility tree instead of native

I did not enable items 3-6.

Now, when capturing a website the mouse-pointer was showing small 'hick-ups' again. Much, much smaller than with v11.x

I guess the SnagIt's retrieving website info is causing these small delays.

These delays are gone when all items are disabled again (default settings)

-
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mike.south

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Thanks Mike

where do I go to enable/ disable those  features

Cheers

Mike