This is a bit complex to explain: I don't know the exact English words for it.
When starting making a screen capture, the crosshairs show up.
Then, when I move them to the desired location, e.g. left hand top corner, they freeze for a few seconds and then jump to the position of the mousepointer.
Whilst selecting the area, often the crosshairs freeze again.
I need to wait for some 5 seconds before I continue.
Regularly, when capturing a part of the screen, it take some 3-4 freezes' / 'stops' , each time wait in between.
If I am lucky, it is just one 'freeze' / 'pause' only.
Yes, I confess, I still user good old 11.4
Thing is, there is hardly anything in the newer versions that persuades me to using them...
OTOH there are a lot of things that is holding me back (don't need to sum them up here)
Later
I found "Snagit (Windows): Crashes or the crosshairs are sluggish when trying to take a capture"
https://support.techsmith.com/hc/en-us/articles/203731288-Snagit-Windows-Crashes-or-the-crosshairs-are-sluggish-when-trying-to-take-a-capture-
Regretfully the solutions there are applicable for 12/13/2018 only.
My 27"screen resolution 2560x1440 - not sure if that falls within 4K
When starting making a screen capture, the crosshairs show up.
Then, when I move them to the desired location, e.g. left hand top corner, they freeze for a few seconds and then jump to the position of the mousepointer.
Whilst selecting the area, often the crosshairs freeze again.
I need to wait for some 5 seconds before I continue.
Regularly, when capturing a part of the screen, it take some 3-4 freezes' / 'stops' , each time wait in between.
If I am lucky, it is just one 'freeze' / 'pause' only.
Yes, I confess, I still user good old 11.4
Thing is, there is hardly anything in the newer versions that persuades me to using them...
OTOH there are a lot of things that is holding me back (don't need to sum them up here)
Later
I found "Snagit (Windows): Crashes or the crosshairs are sluggish when trying to take a capture"
https://support.techsmith.com/hc/en-us/articles/203731288-Snagit-Windows-Crashes-or-the-crosshairs-are-sluggish-when-trying-to-take-a-capture-
Regretfully the solutions there are applicable for 12/13/2018 only.
My 27"screen resolution 2560x1440 - not sure if that falls within 4K
Posted 3 years ago
2560x1440 falls short of 4K by quit a bit.
However, 1920 x 1080 may be all that SnagIt 11 can handle.
Is the 2560x1440 your new monitor, so this is a new problem?
I would Right Click my Desktop and select Display Settings. Go into the resolution settings and set the resolution to 1920 x 1080 and see how SnagIt performs.
You will need to Restart SnagIt 100%. That's means closing it from the system tray. If you shut down the editor and one click, it will still be running in the system tray.
However, 1920 x 1080 may be all that SnagIt 11 can handle.
Is the 2560x1440 your new monitor, so this is a new problem?
I would Right Click my Desktop and select Display Settings. Go into the resolution settings and set the resolution to 1920 x 1080 and see how SnagIt performs.
You will need to Restart SnagIt 100%. That's means closing it from the system tray. If you shut down the editor and one click, it will still be running in the system tray.
Rick/Joe - as always - many thanks for your reply. Truly appreciated.
Rick: I did try to submit a ticket. However, the ticket form, whilst selecting the version number, shows that there is no support for anything before 12.0, reason why I posted here.
Just discovered there is something new now...
when I take a screen capture of anything else than my Internet browser, desktop, Office, whatever, there are no such kind of hick-ups / stops. Capturing goes smoothly. I can see whilst selecting a area, e.g. a square from top left to right bottom, there is 1 delay for a split second. This is so short, normally one would not notice it.
When taking a capture of a website, there are these delays.
Also I have compared Chrome and Firefox, taking a capture of a website visited using both browsers.
Firefox has less delays and shorter. E.g. Firefox 1 sec and Chrome when pointing left top corner, roughly 4-5 seconds before I can proceed selecting.
Weird.
I have tried using a 'competitive' product to take a screen capture: no delays at all, nothing.
Joe: I tried the other resolution, same problem.
BTW, until now I wasn't aware I could set the monitor to a higher resolution. I can set it to 4096x2160, but the native resolution is 2560x1440.
To both
Please .. would you do me a favor: would you be so kind as to shortly check the performance when capturing a website at your end?
Is it smoothly, or are you also seeing a short delay of 1 or a few seconds just before and/or whilst selecting an area?
What browser and what version are you using?
(oh, last but not least, an off-topic, have you been using the newer SnagIt product side-by-side with an older version)
Many thanks for your help!
Rick: I did try to submit a ticket. However, the ticket form, whilst selecting the version number, shows that there is no support for anything before 12.0, reason why I posted here.
Just discovered there is something new now...
when I take a screen capture of anything else than my Internet browser, desktop, Office, whatever, there are no such kind of hick-ups / stops. Capturing goes smoothly. I can see whilst selecting a area, e.g. a square from top left to right bottom, there is 1 delay for a split second. This is so short, normally one would not notice it.
When taking a capture of a website, there are these delays.
Also I have compared Chrome and Firefox, taking a capture of a website visited using both browsers.
Firefox has less delays and shorter. E.g. Firefox 1 sec and Chrome when pointing left top corner, roughly 4-5 seconds before I can proceed selecting.
Weird.
I have tried using a 'competitive' product to take a screen capture: no delays at all, nothing.
Joe: I tried the other resolution, same problem.
BTW, until now I wasn't aware I could set the monitor to a higher resolution. I can set it to 4096x2160, but the native resolution is 2560x1440.
To both
Please .. would you do me a favor: would you be so kind as to shortly check the performance when capturing a website at your end?
Is it smoothly, or are you also seeing a short delay of 1 or a few seconds just before and/or whilst selecting an area?
What browser and what version are you using?
(oh, last but not least, an off-topic, have you been using the newer SnagIt product side-by-side with an older version)
Many thanks for your help!
I run duel 1920 x 1080 monitors.
I don't have any discernable delay problems. I even stretched out the browsers to fill both monitors.
I tested
Microsoft Edge 41.16299.15.0
Firefox 56.0.2
I don't have any discernable delay problems. I even stretched out the browsers to fill both monitors.
I tested
Microsoft Edge 41.16299.15.0
Firefox 56.0.2
I can verify this same issue happens with 13.1.5, on Windows 7, with a 27" Dell monitor running at 2560x 1440 resolution.
I may, repeat may.., have found the reason for this sluggish mousepointer behaviour.
Whilst using v2018 it was gone. However, I noticed that, after capturing a website, or part of it, the 'right-click->properties->details' in SnagItEditor did not show the website URL anymore, i.e. it was unclear from which website the screenshot was taken.
Re-enabling this feature requires enabling some or all, let's say, 'experts'-settings in Chrome (not available under normal 3-dots settings). At least two out of 6 settings should be enabled:
1) Web accessibility: Accessibility support is enabled for web content.
2) HTML: Exposes HTML tag names and attributes via accessibility APIs.
Other items items that may be enabled are:
3) Native accessibility API support: Allows Chrome to be controlled via native accessibility APIs specific to this platform
4) Text metrics: Enables support for querying line breaks and the bounding box of arbitrary character ranges
5) Screen reader support: Exposes accessibility APIs typically needed only by screen readers
6) Internal: Show internal accessibility tree instead of native
I did not enable items 3-6.
Now, when capturing a website the mouse-pointer was showing small 'hick-ups' again. Much, much smaller than with v11.x
I guess the SnagIt's retrieving website info is causing these small delays.
These delays are gone when all items are disabled again (default settings)
-
Whilst using v2018 it was gone. However, I noticed that, after capturing a website, or part of it, the 'right-click->properties->details' in SnagItEditor did not show the website URL anymore, i.e. it was unclear from which website the screenshot was taken.
Re-enabling this feature requires enabling some or all, let's say, 'experts'-settings in Chrome (not available under normal 3-dots settings). At least two out of 6 settings should be enabled:
1) Web accessibility: Accessibility support is enabled for web content.
2) HTML: Exposes HTML tag names and attributes via accessibility APIs.
Other items items that may be enabled are:
3) Native accessibility API support: Allows Chrome to be controlled via native accessibility APIs specific to this platform
4) Text metrics: Enables support for querying line breaks and the bounding box of arbitrary character ranges
5) Screen reader support: Exposes accessibility APIs typically needed only by screen readers
6) Internal: Show internal accessibility tree instead of native
I did not enable items 3-6.
Now, when capturing a website the mouse-pointer was showing small 'hick-ups' again. Much, much smaller than with v11.x
I guess the SnagIt's retrieving website info is causing these small delays.
These delays are gone when all items are disabled again (default settings)
-
Thanks Mike
where do I go to enable/ disable those features
Cheers
Mike
where do I go to enable/ disable those features
Cheers
Mike
Ancient by now, but I was wondering the same thing. I can't find those options in Chrome.
