SnagIt v18-2-2 and Windows 7 compatibility -- The FIX

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  • Updated 4 weeks ago
  • (Edited)
After updating SnagIt 2018 v18.1.1 to v18.2.2 last week on my W7 PC, SnagIt Editor crashed frequently.   After two days of troubleshooting with the help of two community members, I determined that v18.2.2 is not fully compatible with Windows 7.   But the solution was found.



STEP 1:  Find SnagIt 2018's two EXEs. 



STEP 2:  Run Compatibility Mode on Snagit32.exe first.

Highlight Snagit32.exe.   Right click.  Pick menu item 'Troubleshoot compatibility'.



The Compatibility wizard pops up.  Pick the below option.


Then just click Next and follow the Wizard's prompts.   Be sure to click 'Start Program' when that option appears.

Step 3:  Repeat Step 2 for SnagitEditor.exe

My SnagIt 2018 v18.2.2 is running well on my W7 after performing the above procedure.  No new crashes.  I can't promise it will solve your problem...but it is worth a try.
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Preston Mitchell

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  • relieved ... finally!

Posted 1 month ago

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patrocle

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So i guess that's for Windows 7.  Thanks for pointing that out for Windows 7 Users.

Regards,
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Preston Mitchell

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Yes, the incompatibility issue only applies to W7.  v18.2.2 works fine in the W10 side of my PC.
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patrocle

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Yes i use it on Win10 without any problems! Only one thing is kind of annoying
The cursor stay on the screen shots taken. Unless u do panoramic screen shot.


I have the Paid version and i can't wait to see how the 2019 version will be.(oct 23/2018)
(Edited)
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Preston Mitchell

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I donna know about being eager to see SnagIt 2019 ... because it means shelling out more dough for another version.  I liked it better when Techsmith only released major versions every two years.
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Daniel Foster, Snagit strategy lead

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Hi Patrocle - you can turn off cursor capture in the capture window. 



To remove the cursor from a capture where you accidentally included it, open the capture in Snagit Editor, click the Move tool, select the cursor, and hit the delete key.
(Edited)
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Preston Mitchell

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Daniel - Thanks for helping out here.
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Rick Grunwald

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Thanks for posting it back for those who need it. I am not on Win7 but I would want to know a lot more before I went with "incompatibility" Windows errors are often misleading. Permissions? i'll write you the book on windows permissions especially in Win10, I keep forgetting that ALL windows 10 users are alpha testers by definition ...
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Preston Mitchell

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Rick:  I spent two days pursuing other avenues before hitting upon the solution by fixing 'permissions' with the W7 Compatibility Troubleshooter.

Also, the fact that v18.2.2 worked fine on the W10 side of my dual-OS PC suggested the issue might be incompatibility with W7.

Yep, W10 users are permanent Alpha & Beta testers as the Spring b1803 and now Fall b1809 proves.   Defer upgrades as long as possible before installing a new W10 build. 

Actually, I think the next upgrade is really W12 Beta.

Yep, with W10, it helps to understand permissions AND group policies (if using Pro). 
(Edited)
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Rick Grunwald

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Permissions I get, the windows update are famous for changing permissions on files and folders leaving it to us to figure out what happened. I wasn't calling you onn compatibility, just wondering what they have changed since under the hood not that much has really changed since win7 (ok I'll take whacks for that but the big structural changes were from XP to Win7) I  just wish there was more information available
I'm glad you got it figured out and took the time to post it back for others
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Preston Mitchell

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Rick:  The fundamental change between W7 and W10 is not so much the core foundation but the user's ability to control Windows and MSFT's ability to monitor your PC activities (think Cortana).

For instance, MSFT attempts to COMPEL you to upgrade.  Like, you can defer an upgrade but not stop it.  (However, if you have W10 Pro, one can prevent an upgrade by knowing what group policies to change and what registry keys to tweak by changing their values.  But then you never get any Windows Updates at all.)

That's why I went dual-os with my new PC build.  I hang out in W7 more than in W10 now.   I can control W7.

Aside from a few new software versions whining about W7, my user experience is not diminished by playing in an old OS.  :-)
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Rick Grunwald

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We run pro here . The last change my wife's sound stopped, the printer broke and the mouse was so erratic as to be almost non functional Going back a couple of restore points fixed it. She reads email and surfs so the only installs were MS updates and I confirmed the issues with others in the business. The latest roll out had to be stopped as on some machines it was deletng user data (Sorry guy but you really didn't  need all thouse pesky tax records did you>).
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Preston Mitchell

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Rick:

I deferred the current W10 upgrade to b1809 because I was an early 'adopter' of the previous one b1803 ... which resulted in a W10 with too many buggy features.  Even the Snipping Tool didn't work in the first public release of b1803. 

You know, waiting a few months to install ANY new version of Windows has been a wise move ever since Window 95!   (Maybe Windows 2000 was the exception.)