Snagit V18 Crashing using "All In One" capture, Win10

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  • Question
  • Updated 6 months ago
OS: Win10
Snagit V: 18.1.1
Issue: If using the "All in One" setting after you capture an image it immediately goes to not responding and must be forced closed.
The other capture options work & open the editor correctly

-Have no other reported issues thus far from various installments
-Seems to be profile specific however clearing out Techsmith locations here have not corrected the issue

HKEY_CURRENT_USER\Software\TechSmith
C:\Users\Username\AppData\Local\TechSmith
C:\Users\Username\AppData\Roaming\TechSmith

Prefer not to rebuild users NT profile so figured id ask if there are known cases/fixes for this.
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digital

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Posted 6 months ago

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Photo of Joe Morgan

Joe Morgan

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Doesn't happen to me. The all in one capture works just fine.
I'm also using Windows 10 and 18.1.1

Suggest you contact Tech Support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)