SnagIt v2018 is very, very slow

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I've upgraded to v2018 and it's very slow.

Slow to open Snagit, slow to capture an image, and slow to open the editor.

This is ruining the user experience.

It wasn't fast before, but seemed much, much quicker.

I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.

Anyone else having performance issues?
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frustrated

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  • Frustrated

Posted 1 year ago

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Robert R., Online Community Admin

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Hi there;

Have you opened a support ticket so our team can look into the performance issues for you?

-Robert
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frustrated

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I have now - thanks.
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Nicholas Pinn

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Yea I've experienced similar issues with Snagit. When I attempt to capture the screen there is a 5 sec delay.

PC: Surface Pro 4 i5 Windows 10.

PS: I hope this gets fixed, I frequently use the software and an increase in speed would assist my workflow
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r_samberg

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Same issue on Surface Pro 3 / Win 10.  Had to add the registry entries to get Snagit 18 to work AT ALL.  (in "software mode") 

Hope for a fix sometime soon
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frustrated

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Done some further testing and this is my conclusion.

The previous version of SnagIt capture was fine with a QHD laptop and 2 x QHD monitors whilst v2018 is no good.

Or at least it is no good on my Dell XPS 15 (latest model, 32gb ram and 4gb video ram).

I have tested the following combinations re v2018:
  1. Using only the QHD laptop screen and SnagIt capure is fine.
  2. Connecting to 1 HD screen and SnagIt capture works fine.
  3. Connecting to 1 QHD screen and SnagIt capture works fine.
  4. Connecting to 2 QHD screens and SnagIt capture is very, very slow.
  5. Connecting to 1HD and 1 QHD screen and SnagIt capture is very, very slow.

In my opinion the slowness of the capture is enough to ruin the user experience as I make tens of captures each day.  So, in my opinion v2018 is not worth paying for until it is improved. 

SnagIt Editor always seems fine under all of the above.


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zbrain

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This is exactly my issue as well. I just upgraded to V2018 and I'm wondering why I did. The old version while not the fastest, wasn't half as bad as this one.
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susanss

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I too am having issue since 2018 - Lenovo T470 P Win 10 . Too painful - will find something else.
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Lane

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If I could revert back to previous version I would. I looked into this here at my work, but was told that was not possible. Too slow, too many steps, don't like new version at all. 
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john.heck

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I am running a Surface Book and 2-4K monitors and it is really slow.  Just found out via Tech Support Chat that Snagit cannot handle the 2 4K monitors.  I have to unplug one to get the response I need from it.  
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Mike62

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Am running v2018 as a test. Created a small video of the CPU performance when using SnagItEditor. First one is v2018 the 2nd one is v11.4.3

When using SnagItEditor v11, the CPU performance hardly every goes beyond 5%.

v2018, after moving a block, became totally unresponsive. I may click on any button, anywhere, nothing happened.

below videos - I hope they will come thru - never added a video before here - will show what I mean.

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Joe Morgan

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I was intrigued by your videos, I'm running a Windows 10 computer with all the latest updates.
Fall creators addition,etc. Graphic card up to date.

I added arrows, made random selections, copied and pasted images, etc. and so forth. My CPU usage averaged 5% or so. It hit 7% and 8% for a fraction of a second a couple of times.

I'm running a relatively high powered Desktop as well. That never hurts.

Regards,Joe
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Mike62

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Could be that within VMware SnagIt takes more CPU... but I would expect it not to go beyond -say- 10% or so.
It feels 'sluggish' within VMware.
Except for AV software, Chrome, Firefox and Opus nothing else is installed there.

I am also running a pretty decent PC (32GB RAM, 2x Samsung 850 Pro, GTX970, that kind of stuff) on 10 x64 (not yet with Fall update).

Anyway, that said, and off-topic... please allow me to ask:
what is -your-  opinion about v2018 ? 
your experience with this version.
I really do value your opinion, as you know.
(Am a bit 50/50 on whether or not to go for the update actually)

Thanks!
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Joe Morgan

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I send 90% of my captures to Photoshop and do my work there. So I'm no power user.

What I always disliked about 11, was that any object you clicked on.Changed the tool tip to the object selected.
If you were using an arrow, accidentally clicked to close to a text callout, now you were drawing a text callout instead of an arrow.So, you had to Click undo, re-grab the arrow tool, etc. That made me nuts.

People complain about the UI layout.
I create and save Custom Quick Styles for Text Callouts, Shapes, and Arrows.
I don't create a lot of them. So without a lot of clutter to dig through, I can select them in no time. "I delete the default ones"
So the UI layout matters little to me.It's a 3 click process, select the tool, select the Quick style, Click and Drag to Apply.

SnagIt 11 callouts look better than 2018's callouts. 2018 callouts are flattened and dull, kinda lifeless things.
 

By comparison, SnagIt 11 had a lot more personality and possibility's. 


For the most part, I rarely use Text Callout's like the ones pictured above. Neither style actually looks professional. I wouldn't typically place these thing's on professional presentations. If I hired a lawyer, and saw them all over my paperwork.That would concern me a lot.lol

I don't use OCR so that feature isn't of much use to me.

2018 is noticeably faster,smoother being 64 bit at times. The font menu used to take a longer time to open, things like that.

Would I rather use SnagIt 2018 or SnagIt 11???

SnagIt 2018 is my choice, I like it better than SnagIt 13 and it's predecessors.

 If I were a power user of 2018, I'm confident I could squeeze a lot more usage out of it's features.


Regards,Joe
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Mike62

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Thank you so much Joe!

The UI indeed is a hot topic. Personally I do appreciate the old "Office-like" layout, with the QAT. Whilst it is, of course, a matter of taste, having a QAT in place saves time: less clicks (new SnagIt versions: click 1: File, click 2: Print, click 3: Preview), instead of click preview button in the QAT in v11.
Also the old beloved Office like toolbar immediately shows more features, accessible by just 1 click, instead of 3 or more.
Admittedly, in your case, whilst you are sending most screenshots to Photoshop, the toolbar thing isn't that important.
Are you running Photoshop in the background all the time then?

As for me: my captures aren't meant to be 'reworked', but rather for archival purposes, from website screenshots upto application installs and settings.

Anyway, thanks again!

-

oh, btw, just go back in time...
Surely you may remember that SnagItEditor v11.3 there was a 'tag' thing in the toolbar. 
That was gone in 11.4
SnagIt-captures show information in editor->properties, specifically 'Window Title'.
I wonder whether there would be a way to have that info transferred automatically to library tag (v2018)

below screenshot may illustrate what I mean.

This way, at least, some basic info is available under tags. Optionally users may wish to edit that info (adding, deleting info)

=


-



-



-

Then again, maybe it isn't possible at all...
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Joe Morgan

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Are you running Photoshop in the background all the time then?
Photoshop opens fast "I run a hybrid C drive" and I don't use it all the time. I do a lot of video editing, so it just eats away at resources. I keep extra programs closed by habit if for no other reason.

I never used the tag feature,so I'm unfamiliar with it.
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hans

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I am also experiencing poor performance.  I initiate a "snag" and there is a long pause.  I move my mouse around to select and it is very sluggish to select.  Click-hold to select the other corner and same sluggish behavior.  Makes it painful.  Version 13 was *much* better.  2018.0.0 (Build 462) is unusable for a lot of selections (periodic is okay).

I am running on a Dell Precision M4800 with an i7-4800MQ CPU @ 2.70Ghz, 32GB RAM, 500GB 2.5" SSD boot, 2TB 2.5" SSD (in DVD tray), Windows 10 Pro x64 Version 1703 (Build 15063.674), Intel HD Graphics 4600 (Driver Date 9/29/2016, Version 20.19.15.4531 by Intel Corporation), NVIDIA Quadro K1100M (Driver date 5/9/2017, Version 22.21.13.8216 by NVIDIA).
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hans

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I figured out my issue.  In case this helps others.  I noticed there were a lot of extra video displays in the Windows 10 Display Settings.  Upon further research, I found out the BIOS has a Video setting called "Enable Switchable Graphics".  It has always been on (from Dell) and was never a visible problem with SnagIt 11, 12, or 13.  Once I disabled (unchecked) this option, 2018 started working great.  I have noticed other slight performance improvements.  This also solved some external display connection issues on the VGA port in conference rooms.  I now only see the displays that are in use with Windows 10 Display Settings.
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Ivan Gavryliuk

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SnagIt 13 is really slow on modern hardware. If the next version is worse there is no way I'm paying for upgrade.
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Mike62

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Indeed, it feels a little less snappier than e.g. v11 (that I have been using sofar). I skipped v12/v13.
The GUI of 12/13 are roughly the same as 2018 which is still 'so-so' at best. I hesitate to use other words here.

Anyway, that aside, if you have not already set this in the settings..,
you may wish to check whether speed improves  a bit by the following setting:
SnagItEditor -> Editor Preferences -> tab: Advanced : tag / enable "Always keep Editor running in the background".

=
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Nicholas Pinn

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Solution: In the capture app  (The Red S icon) Go to Settings  >> capture preferences >> simplify crosshairs
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Nicholas Pinn

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This worked for me before, however, I am still having the slowdowns... odd. I just hope this gets fixed quick. Snagit is a critical workflow tool.
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Sam Storie

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I am reverting back to SnagIt 13 because on a multiple display system 2018 is unusable. With 13 I get my crosshairs immediately and can take my screenshot and move on. With 2018 it's a several second pause while the crosshairs load up, then the entire process takes so much longer than with 13. If I launch it without any external displays attached to my laptop then 2018 performs like normal. As soon as you attach another display it goes back to being super slow. I know you can try to change the options and some registry settings, but just no....it should just work like it did before :)

I use it constantly, which is why these seemingly small delays are actually a really big deal for a user like me. I really hope they figure this out because this is a great app that I'm more than happy to pay for.
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frustrated

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I have to agree.  The performance is a big issue.  And changing cross hairs makes made no impact.

Out of interest, what screens are you using?

My laptop is 4k and it's fine when I extend my desktop to a 24" HD screen.
But, I have issues extending to a 4k screen.
Whilst Version 13 was fine extending to 2 x 4k screens.
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Sam Storie

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I have one setup with 2 4K screens running off high performance Dell XPS 15, and another setup with an older dell with 2 1080p screens. The performance of 2018 is slow on both.
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frustrated

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Similar to me.  

Out of interest, what's it like with just 1 x 1080p screen and the laptop?
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Mike G.

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I am running six monitors, with the latest and greatest PC.  

Two GeForce 1080TI FTW cards, and the fastest brand new Intel Core i7 8th generation chip.
I'm also using a Samsung PCI-E drive.  You can't get faster than this.

I boot Windows 10 in 7 seconds!

In any case, SnagIt 2018 is sllllllllllllow once my hotkey is pressed, until the Crosshairs appear.

I realize six monitors is a lot, but in the last version on my Windows 7 box (same 6 monitors; same graphics cards) it was nearly instantaneous from HotKey to capture.

Something is definitely up.  It's super annoying.

I did Simplify the Crosshairs, and it sped up a bit, but still too much of a lag.  Really disappointing.
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Joe Morgan

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Something is definitely up.Mike G.,

What I couldn't tell you.

I'm running dual monitors.
One is 2560 x 1440.  The other is 1920 by 1080.

I can capture the combined  4,480 x 1440 pixels pretty much instantaneously.

 

Video as well,although.SnagIt's capture limit is 3840 in width.

 

I'm running a Dell XPS 8700 4th Generation Intel Core i7-4770 processor and a NVIDIA GeForce GTX 660 1.5GB GDDR5.
Not nearly as powerful as your setup but no slouch either.

I think it boils down to drivers, bios, windows updates,etc. I don't think it's SnagIt,If it was I would have the same problem.

I'm capturing a total pixel area exceeding some of the postings above.

Regards,Joe
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Mike G.

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Thanks Joe!

I 100% know it's SnagIt because I am screaming through every other app.

X-Plane flight sim on THREE monitors each at 3840x2160 at almost 40FPS.

4K 60FPS videos...

Video editing...

The computer is a brand new build and insanely fast.  

I remember this happened a few years' back with a previous version of SnagIt.  And here we are again.

Let's see what happens when the company responds!
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Glenn Hoeppner, Employee

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Mike, please open a support ticket if you haven't already.

-Glenn
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dan.g46

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Mike,
I've having the exact same issue with an almost identical setup. 
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Mike G.

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Hi everyone!

I think I found a solution!

I was reading some other threads regarding other programs that are slow to open.  Namely 1password as well as Excel.  Some people, with killer PCs, were complaining about these apps being slow to open.

I noticed 1Password also opened super-slowly.

The answer was (believe it or not) to look at your audio manager or driver that loads with startup.

People were saying that by disabling "Realtek HD Audio Manager" at start, their problems were solved.

I couldn't believe it, but I gave it a shot.  (Chances are, if you have an Asus or ROG motherboard, you'll have this sound driver).

In any case, I disabled it, and bingo!  I get my crosshairs within 1 second!  Also, 1Password is super snappy at startup, as are all the Office apps (Outlook could still use improvement).

So there it was.  I actually disabled "Sonic Suite 3" as well as "Realtek HD Audio Manager", and it's all good!

Give it a shot - I hope it works for you guys!
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Steve_Shank

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disabling "Realtek HD Audio Manager" at start,

What effect does that have? I also have 2 monitors and 2018 is horrible. In 10 years of using Snagit, I've never experienced this bad performance. What happens if I override the installation of the audio manager for realtek? Wasn't there any reason for it to run?
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Mike G.

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Hi there,

As mentioned, I have six very high res monitors attached to my rig.

Since disabling the Realtek Audio Manager, snagit has been nearly perfect.  Now and again, there is still that 3 seconds pause between the hotkey press and the crosshairs... but if i try it now..  ONE second, and there it is.

I have noticed no difference with my PC with respect to not running that Audio Driver.  I still have 5.1 sound.  I still watch movies; blast iTunes; etc.  No degradation at all.

I did notice that if my PC is in the middle of a backup (to an HDD), it's slow again.  Once the backup stops, it's all good.

Disabling that Realtek driver has been the best thing ever.  Give it a shot!
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Sam Gridley

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Yup, worked for me on my HP notebook.  Snagit capture is back to normal and my sound still works, thanks Mike!!
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Steve_Shank

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Yes. It is much better. Perhaps 50% slower than previous versions instead of 10 times a slow. My issues were bringing up the editor after the capture. And your are right, there doesn't appear to be a sound issue. It seems to work. Snagit is usable again
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Mike G.

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Not bad, eh?
Indeed, there is still that slowness that didn't exist in the pass.
Probably just some inefficient coding in this version.
I used to to have a fast Windows 7 box, now I have a screaming Windows 10 box.
I would not expect that 50% reduction given my new hardware.... but it is what it is!
Still not 10x as slow!
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Steve_Shank

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Something strange happened. Snagit became immediate. Immediate clipping and then editor pops up immediately. I noticed that now, snagit, snagit editor and snagit rpc helper are all being loaded at windows start and taking up a little over 300 MB of ram, but everything is now lightening fast.

Not at all sure what caused the change.
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frustrated

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Mike G - good suggestion re disabling, " Realtek Audio Manager".

SnagIt is still a slow product but the speed has significantly improved.

Thank you.
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Colin Dyckes

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Disabling Realtek Audio Manager didn't make any difference to me (other than losing sound completely on my ASUS ROG M/B), but updating to the latest NVidia 64-bit drivers (V390.65) on the suggestion of Tech Support completely got rid of all the delays!

I assume that the 64-bit Snagit 2018 was making IOCTL calls to the driver which wasn't handling them properly on the previous version of the driver

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wes517

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A few PCs ago, I remember I always had issues with three monitors across 2 video cards. There was a registry setting that did something like changing the capture mode to vga or something like that which helped me when I first went to 3 monitors, but can't find it anywhere. Anyone know the key?
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Vocalpoint

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Is this even being looked at? I am experiencing about 7-10 seconds after clicking the Snagit icon to see anything come up. The editor of course is dog slow after a capture...looking at at least 6 seconds there.

Running an i7 with Windows 10 1709 and 16GB of RAM - Intel HD 4000 graphics etc. Everything else on the machine is super quick. But compared to previous versions of SnagIt - I am seriously considered dropping back a few versions. 

VP
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Colin Dyckes

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That was EXACTLY my problem too before just updating to the latest NVidia 64-bit drivers (V390.65), on the advice of Tech Support which COMPLETELY removed the time delays, including into the Editor!

Have you tried that?

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Vocalpoint

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Cannot update nVidia drivers since I do not have nVidia in play. I am running with the built-in Intel integrated display port.

I did notice new Intel HD4000 drivers as of 1/3/18 so I will give that a try.

VP
(Edited)