Slow to open Snagit, slow to capture an image, and slow to open the editor.
This is ruining the user experience.
It wasn't fast before, but seemed much, much quicker.
I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.
Anyone else having performance issues?
Sounds as if Intel have the same issue on whatever 64-bit driver call Snagit 2018 is making that wasn't working with the NVidia drivers of a couple of months ago.
I can only suggest you raise a support case with Tech Support as I did and send them DxDiag output.
You may have to wait until Intel update their driver, or revert to Snagit V13 :(
Steve_Shank : I can understand why you think that, but my machine is a 4.2GHz O/C machine with 32GB of RAM of which less than 50% is in use, and plenty of fast disk space.
The moment I exited Snagit 2018 and started V13 (without a reboot or changing anything - the databases are compatible) everything except the 5 second delay into the Editor simply became instantaneous again.
Similarly, after the driver update everything was instantaneous on 2018 including the Editor window re-load time.
The fact that Tech Support suggested the driver update after analysing a very big full Process Monitor log of the full capture cycle with all long delays makes me think they identified something driver IOCTL call related but which works in later versions of the driver.
Just my thoughts based on my particular case (3 screens - 2 on a 970 (2560x1600 and 1920x1200) and 1 on an old 460 (1920x1200)).
Snagit is VERY sluggish. I have it running on my wife's laptop and my own, and i have a maxed out macbook pro. The app feelt very bloated. Even the functionality inside the app when you are previewing a screenshot seems slow. I think the app just needs to be slimmed down. If i had the option, i wluld rather just have a lite 'screencapture' app without all the bells and whistles inside. I just want something simple
We thought that you know what you're doing and what you've changed. Maybe, a git repository would be helpful to manage your source code.
We are a company with 650+ employees and if a user has the latest Windows 10 and the latest SnagIt version, then he usually has this bug. At the moment, we're evaluating Greenshot and we're just small steps before kicking out SnagIt. M$ is able to ignore the Support, but SnagIt... there are a lot of alternatives.
The 2018 editor performance is notably worse for me - the issue becomes worse the more objects are added to a capture. Selecting/resizing the objects is painful to the point I'm now just using SnagIt for capture then editing in Paint!
Please give editor performance a massive overhaul.
I also had the problem of SnagIt 2018 crashing every time I started a video capture, and they provided a link to a download that modifies the registry to go back to software acceleration for the video capture. These fixes have resolved my problems with speed and crashes since I was given the fix.
Laptop OS and all drivers are kept up to date.
Tried all suggested fixes and none worked. Including raising a ticket with Support when I started this post.
Perhaps it's a specific issue regarding certain Dell machines and the latest SnagIt.
Either way, it's a pain.
Separately, the BIOS for my laptop was flakey at best.
Dell has released several updates since Dec. This has fixed a daily bluescreen issue (caused when unplugging / plugging in a monitor) but has made no difference to SnagIt's performance.
With two Monitors its all creepy...
in the registry, there are some keys like:
but they dont seem to work set to 0 or 1...
also with version 12 and version 13, the key "DisableCaptureWindowDxMode" set to value 1 - speed up the whole process - but for 18, this is not working anymore.
Please here us, and give us a fix - Version 18 is a mess :(
The slowness is a delay in response and in selecting the area.