SnagIt v2018 is very, very slow

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I've upgraded to v2018 and it's very slow.

Slow to open Snagit, slow to capture an image, and slow to open the editor.

This is ruining the user experience.

It wasn't fast before, but seemed much, much quicker.

I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.

Anyone else having performance issues?
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frustrated

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  • Frustrated

Posted 2 years ago

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Colin Dyckes

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Sounds as if Intel have the same issue on whatever 64-bit driver call Snagit 2018 is making that wasn't working with the NVidia drivers of a couple of months ago.

I can only suggest you raise a support case with Tech Support as I did and send them DxDiag output.

You may have to wait until Intel update their driver, or revert to Snagit V13 :(


(Edited)
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Steve_Shank

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The trick is to get snagit capture and editor to load in memory (about 350 meg). Once Snagit started acting that way, my delay vanished. Can't find the preference setting to make that happen though.
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Colin Dyckes

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Steve_Shank : I can understand why you think that, but my machine is a 4.2GHz O/C machine with 32GB of RAM of which less than 50% is in use, and plenty of fast disk space.

The moment I exited Snagit 2018 and started V13 (without a reboot or changing anything - the databases are compatible) everything except the 5 second delay into the Editor simply became instantaneous again.

Similarly, after the driver update everything was instantaneous on 2018 including the Editor window re-load time.

The fact that Tech Support suggested the driver update after analysing a very big full Process Monitor log of the full capture cycle with all long delays makes me think they identified something driver IOCTL call related but which works in later versions of the driver.

Just my thoughts based on my particular case (3 screens - 2 on a 970 (2560x1600 and 1920x1200) and 1 on an old 460 (1920x1200)).


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Kraznet

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The reason I didn't upgrade to Snagit 2018 is because it is excruciatingly slow. There was a long delay when trying to capture anything. I always keep my drivers up to date.  I am continuing to use V13 even though it is a bit buggy but at least the captures are more or less instantaneous. 
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Joe Morgan

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It's best to give Tech support a shot at finding the problem.

I've been using SnagIt since version 10 so I'm not exactly an old timer but I've never had an issue with speed.My captures have always been fast. I run 2 monitors typically and 3 at times.
I've got a strong computer and that helps.

Support can't help you if you don't reach out.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

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Regards, Joe

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Vinny Troia

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I would like to chime in here. 
Snagit is VERY sluggish. I have it running on my wife's laptop and my own, and i have a maxed out macbook pro. The app feelt very bloated. Even the functionality inside the app when you are previewing a screenshot seems slow. I think the app just needs to be slimmed down. If i had the option, i wluld rather just have a lite 'screencapture' app without all the bells and whistles inside. I just want something simple
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techsmith.com

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Do you really need 4 month to fix and understand this annyoing problem?

We thought that you know what you're doing and what you've changed. Maybe, a git repository would be helpful to manage your source code.

We are a company with 650+ employees and if a user has the latest Windows 10 and the latest SnagIt version, then he usually has this bug. At the moment, we're evaluating Greenshot and we're just small steps before kicking out SnagIt. M$ is able to ignore the Support, but SnagIt... there are a lot of alternatives.
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Obliterator

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SnagIt editor performance has been poor since the release of the ribbon version of the editor. The functionality is better, but performance poor.
 
The 2018 editor performance is notably worse for me - the issue becomes worse the more objects are added to a capture. Selecting/resizing the objects is painful to the point I'm now just using SnagIt for capture then editing in Paint!

Please give editor performance a massive overhaul.
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rsaulnie

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Just upgraded to Snagit 2018 today after recent version 12 crashes in Windows 10 ... I agree ... very very very sluggish capture and edit.
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dz17

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Look for "Simplified Cursor" in the Preferences and make sure it's checked.  Just got this tip from TechSmith support, and it solved the slow capture issue on a Dell Precision 7520 with NVidia.  Apparently they've changed to hardware acceleration, but it's actually slower than software - at least in this context.
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rsaulnie

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I have discovered the issue. It's a design bug. When using Snagit in a multi-monitor environment and one or more of them are 4k ...capturing is very slow. Removing/disabling all the monitors with the exception of one 4k monitor resolves the issue. Appears to be a memory issue. When using more then one monitor where one of them is 4k .... excessive paging occurs. (one 4k = 4x1080p)
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dz17

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4K = 2 * 1920x1080 or 3840x2160
(Edited)
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Rick Stone

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For the life of me I am unable to imagine a use case for capturing the entirety of two screens at the same time.

How does one even go about presenting that adequately for others?
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Joe Morgan

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You don't have to capture more than one monitor.Just running multiple monitors slows SnagIt down.

1. monitor
The crosshairs show up instantaneous to 1/4 second after hitting a hot key on a 2560 x 1440 monitor.
A full Screen capture takes 1/4 to 1/2 second to show in the editor.It varies.

2. monitors
1. 2560 x 1440 and 1. 1920 x 1080.
Performance is about the same as with 1 monitor.Crosshairs may be slightly slower.

3. monitors
In my case it takes  3 monitors to make a noticeable difference. 1. 2560 x 1440 and 2. 1920 x 1080 monitors.
Crosshairs take 1/2 to 1 second to show up.
It takes 2+ seconds for a capture to show up in the editor.

3 monitors doesn't slow down Windows 10 much.The screen capture feature built into Windows 10 captures all 3 monitors and places a png in a folder in 1/2 a second.
1/3 of a second with 2 monitors running.

The difference between SnagIt and Windows 10 is huge by comparison.
So it's SnagIt that's slow for some reason.
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Obliterator

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My performance issues lie more with the editor than the capture process, though there is quite a delay between capture and preview.
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dz17

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Yes, I just went through this same thing with a laptop having a high-end NVidia chipset.  Support told me to go into File | Capture Preferences | Capture tab, then check "Simplified crosshairs".  This dramatically sped up the capture.  Apparently the software is using hardware graphics acceleration in the most recent version, and this option sets it back to using software acceleration.  Ironic that what is supposed to make it faster does the opposite.

I also had the problem of SnagIt 2018 crashing every time I started a video capture, and they provided a link to a download that modifies the registry to go back to software acceleration for the video capture.  These fixes have resolved my problems with speed and crashes since I was given the fix.
(Edited)
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Barclay McFadden

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I have same computer Dell XPS 2018 and same problem. Snag it is critical to my daily workflow, not happy. I see an NVIDA update from 1/2018. Hope it works. 
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Joe Morgan

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If SnagIt is critical to your daily workflow I suggest you contact tech support.
I run a 4 year old XPS with good specs by today's standards.

Dell Computer SPECS.

XPS 8700

Windows 10, 64-bit, English EA - -

 4th Generation Intel Core i7-4770 processor (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

2TB Barracuda 7200 RPM SATA Hybrid Drive 6 .0 Gb/s   1 EACH –

2TB Barracuda 7200 RPM SATA Hard Drive 6 .0 Gb/s    1 EACH –

1TB Barracuda 7200 RPM SATA Hard Drive 6 .0 Gb/s    1 EACH –

OMEN  2560 x 1440  32” LED      Monitor             1 EACH

Dell       1920 x 1080  23” LED      SuperSharp Monitor 1 Each


With the two monitors shown above both running. I have zero lag bringing up the cross hairs.
Capturing both monitors is instantaneous.

I turned on a third 1920 x 1080 monitor.
 The Cross Hairs take about a 1/2 second to show up. capturing all 3 monitors takes SnagIt 1 to 1.5 seconds show up in the editors canvas area.I took 5 captures as my test.

I wish I had time to hook up a 4th monitor and see what happens. That would max out my graphics card.I've never had a need for 4 monitors but it might make for an interesting test.

This is a Free Service............... Submit a ticket

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Or call, >>>

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Regards, Joe

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frustrated

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Hi - I started this thread and the same issues persists.
Laptop OS and all drivers are kept up to date.
Tried all suggested fixes and none worked.  Including raising a ticket with Support when I started this post.
Perhaps it's a specific issue regarding certain Dell machines and the latest SnagIt.
Either way, it's a pain.

Separately, the BIOS for my laptop was flakey at best.
Dell has released several updates since Dec.  This has fixed a daily bluescreen issue (caused when unplugging / plugging in a monitor) but has made no difference to SnagIt's performance.
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Joe Morgan

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With windows 10 if you hit the Windows Key & PrtScn. I capture all 3 monitors in about 1/2 a second. That's the Windows capture tool.It places full screen captures in a folder.The folder is called Screenshots.You'll find it in the Pictures folder.It's created automatically.They are named by number in the order of capture.
I had the folder opened so I could see how long it took for it to appear.
If your looking for full screen captures or don't mind cropping once in a while. Try it.




I don't know what kind of specs your laptop is pushing. I forget that Dell makes XPS laptops at times and I'm running a desktop.If our specs are about the same that shouldn't matter, but most laptops don't support 4 monitors.My CPU is no slouch by todays standards either.
 
Regards,Joe
(Edited)
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Colin Dyckes

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@frustrated: What video card does your Dell Laptop have, and has Dell released a driver to at least the version in a previous post of mine which entirely fixed the problem?

"That was EXACTLY my problem too before just updating to the latest NVidia 64-bit drivers (V390.65), on the advice of Tech Support which COMPLETELY removed the time delays, including into the Editor!

(previous posts had default name of "snagit" - now updated).

(Edited)
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Markus Hartmann

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Same Problem here, but in a VDI Environment - so no NVidia Drivers or something, just VMware Tools and Horizon View Agent.


With two Monitors its all creepy...


in the registry, there are some keys like:
AllowDxgiScreenCapture AND
AllowGpuScreenCapture


but they dont seem to work set to 0 or 1...


also with version 12 and version 13, the key "DisableCaptureWindowDxMode" set to value 1 - speed up the whole process - but for 18, this is not working anymore.
Please here us, and give us a fix - Version 18 is a mess :(
(Edited)
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rholigrocki

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Using Microsoft Windows 7 Professional. Earlier versions of SnagIt were snappy. This one is barely usable due to slow capture speeds. I opened a help ticket. Using latest Version 2018.2.0 64 bit. build 1511
(Edited)
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Clipping Path Associate

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Helpful post thanks for sharing with us.
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Mike Skovrinskie

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Was this ever resolved? I see this with Snagit 2018 March update on my Dell XPS 13 when I use two screens. If just using the built-in QHD screen, Snagit is fast. If I'm also connected to an external 4k display that is my primary, Snagit is a little slow on the external display but VERY slow on the XPS 13 internal (secondary) display. Unusable. 
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Mike Skovrinskie

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https://support.techsmith.com/hc/en-us/articles/203731288 resolved this for me (simplified crosshairs). 
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senftjc

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Mike G. posted a solution that worked for me. Look back through this thread. Basically you disable the realtek audio driver and another process called something like "HD Audio Background Process". I also updated my video driver. After reboot Snagit seems to work great. Very smooth and much much faster than when I installed it. 

Good luck!
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frustrated

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Unfortunately, this "fix" or changing the crosshairs made no difference.
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Glen Liljeberg

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Same issue here with a Dell XPS 15 2018 model. Spent hours with support and they had no solution to the issue. When 2019 came out it worked great until a reboot and then had the exact same issue. 4-10 second delay between every click in the app. Unresponsive one click. Completely useless. Like many people here I have used this product since the beginning and rely on it heavily. I even reinstalled windows with the Dell drivers so base install and same issue so no conflict with any other software.
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Lane

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I am still experiencing extreme slowness. I like the end product, but have sadly come to expect that this is the new normal. I asked our IT folks if I could revert back to the prior version, and was told no. 
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Joe Morgan

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Sounds like your IT folks aren't worth the time of day. If they truly believe that, they sound like a laze no good self serving bunch to me.
You might have to be careful and not to get yourself in trouble. Sometimes its best to not make waves and stir up trouble.
But if the right person was aware man hours were being wasted and IT refused to do anything about it. I believe they would be instructed to do their jobs and fix the problem.
However, if your low man on the totem pole and reporting it can come back to bite you. I'd think about my next move "If any" carefully.
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register

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Snagit 2019.01 (64)  works fine with my four 3840x 2160 monitors on an AMD Firepro W5100 but goes SLOW when I add a fifth 1920 x 1080 monitor on the  built in Intel video in the i7-7700K CPU.  All on DP connection from the computer.

The slowness is a delay in response and in selecting the area.
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btyson

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With this new version they ruined Snagit! Previously it was much more stable! I simply cannot see anything in my library items because it is extremely slow to display them or it simply comes to halt! Techsmith what were you thinking?
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Tom Scharf

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UPDATE: After I upgraded my system it seemed to no longer be slow.  A few months later and now it takes SnagIt *** 5 seconds *** to activate after a hotkey is pressed.  

There is some kind of "SnagIt entropy" at work here.