SnagIt v2018 is very, very slow

  • 33
  • Problem
  • Updated 2 weeks ago
I've upgraded to v2018 and it's very slow.

Slow to open Snagit, slow to capture an image, and slow to open the editor.

This is ruining the user experience.

It wasn't fast before, but seemed much, much quicker.

I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.

Anyone else having performance issues?
Photo of frustrated

frustrated

  • 14 Posts
  • 9 Reply Likes
  • Frustrated

Posted 2 years ago

  • 33
Photo of hbp78

hbp78

  • 2 Posts
  • 0 Reply Likes
Switching the selection type from 'Regional' to 'Panoramic' solved my problem.  It's an extra click but way faster.
Photo of john.heck

john.heck

  • 2 Posts
  • 0 Reply Likes
hbp78, thanks fro the suggestion.  I did give it a try but it is still slow and jumpy.  As I move the curser the cross hairs from SnagIt are not smooth.  I am using 4k monitors.  I have heard from SnagIt saying they have a problem with 4k monitors.  I am hoping they get it resolved quickly.
Photo of hbp78

hbp78

  • 2 Posts
  • 0 Reply Likes
Hi John - No problem. 

I run dual monitors (non-4k) and when set to regional it is awful (5-10 second lag before the mouse would move) each time printscreen was used. 

Seemingly panoramic is much better on my end but sorry it didn't help you.  Maybe this can help non 4k users with dual+ monitors.  :/

This was never a problem in older versions of snagit, but after 2018 it has been a constant problem.
Photo of sunk818

sunk818

  • 6 Posts
  • 0 Reply Likes
I've been a user of SnagIt since version 8. Its got a lot of great features and I appreciate the enhancements over time. I hope there's some priority given to performance. I have noticed with each version, the software gets slower. Using SnagIt 8 versus SnatIt 13 for some you notice a much longer start up time and time to capture. I realize there's a lot more features for SnagIt 13 but the perception of quickness is important. The standard should be capturing as quickly as the snipping tool. Overall though, its a great tool and hope you continue to innovate and improve the performance so we are more productive as a group.