Slow to open Snagit, slow to capture an image, and slow to open the editor.
This is ruining the user experience.
It wasn't fast before, but seemed much, much quicker.
I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.
Anyone else having performance issues?
The previous version of SnagIt capture was fine with a QHD laptop and 2 x QHD monitors whilst v2018 is no good.
Or at least it is no good on my Dell XPS 15 (latest model, 32gb ram and 4gb video ram).
I have tested the following combinations re v2018:
- Using only the QHD laptop screen and SnagIt capure is fine.
- Connecting to 1 HD screen and SnagIt capture works fine.
- Connecting to 1 QHD screen and SnagIt capture works fine.
- Connecting to 2 QHD screens and SnagIt capture is very, very slow.
- Connecting to 1HD and 1 QHD screen and SnagIt capture is very, very slow.
In my opinion the slowness of the capture is enough to ruin the user experience as I make tens of captures each day. So, in my opinion v2018 is not worth paying for until it is improved.
SnagIt Editor always seems fine under all of the above.
When using SnagItEditor v11, the CPU performance hardly every goes beyond 5%.
v2018, after moving a block, became totally unresponsive. I may click on any button, anywhere, nothing happened.
below videos - I hope they will come thru - never added a video before here - will show what I mean.
I am running on a Dell Precision M4800 with an i7-4800MQ CPU @ 2.70Ghz, 32GB RAM, 500GB 2.5" SSD boot, 2TB 2.5" SSD (in DVD tray), Windows 10 Pro x64 Version 1703 (Build 15063.674), Intel HD Graphics 4600 (Driver Date 9/29/2016, Version 18.104.22.16831 by Intel Corporation), NVIDIA Quadro K1100M (Driver date 5/9/2017, Version 22.214.171.12416 by NVIDIA).
The GUI of 12/13 are roughly the same as 2018 which is still 'so-so' at best. I hesitate to use other words here.
Anyway, that aside, if you have not already set this in the settings..,
you may wish to check whether speed improves a bit by the following setting:
SnagItEditor -> Editor Preferences -> tab: Advanced : tag / enable "Always keep Editor running in the background".
I use it constantly, which is why these seemingly small delays are actually a really big deal for a user like me. I really hope they figure this out because this is a great app that I'm more than happy to pay for.
Two GeForce 1080TI FTW cards, and the fastest brand new Intel Core i7 8th generation chip.
I'm also using a Samsung PCI-E drive. You can't get faster than this.
I boot Windows 10 in 7 seconds!
In any case, SnagIt 2018 is sllllllllllllow once my hotkey is pressed, until the Crosshairs appear.
I realize six monitors is a lot, but in the last version on my Windows 7 box (same 6 monitors; same graphics cards) it was nearly instantaneous from HotKey to capture.
Something is definitely up. It's super annoying.
I did Simplify the Crosshairs, and it sped up a bit, but still too much of a lag. Really disappointing.
What I couldn't tell you.
I'm running dual monitors.
One is 2560 x 1440. The other is 1920 by 1080.
I can capture the combined 4,480 x 1440 pixels pretty much instantaneously.
Video as well,although.SnagIt's capture limit is 3840 in width.
I'm running a Dell XPS 8700 4th Generation Intel Core i7-4770 processor and a NVIDIA GeForce GTX 660 1.5GB GDDR5.
Not nearly as powerful as your setup but no slouch either.
I think it boils down to drivers, bios, windows updates,etc. I don't think it's SnagIt,If it was I would have the same problem.
I'm capturing a total pixel area exceeding some of the postings above.
I think I found a solution!
I was reading some other threads regarding other programs that are slow to open. Namely 1password as well as Excel. Some people, with killer PCs, were complaining about these apps being slow to open.
I noticed 1Password also opened super-slowly.
The answer was (believe it or not) to look at your audio manager or driver that loads with startup.
People were saying that by disabling "Realtek HD Audio Manager" at start, their problems were solved.
I couldn't believe it, but I gave it a shot. (Chances are, if you have an Asus or ROG motherboard, you'll have this sound driver).
In any case, I disabled it, and bingo! I get my crosshairs within 1 second! Also, 1Password is super snappy at startup, as are all the Office apps (Outlook could still use improvement).
So there it was. I actually disabled "Sonic Suite 3" as well as "Realtek HD Audio Manager", and it's all good!
Give it a shot - I hope it works for you guys!
disabling "Realtek HD Audio Manager" at start,
What effect does that have? I also have 2 monitors and 2018 is horrible. In 10 years of using Snagit, I've never experienced this bad performance. What happens if I override the installation of the audio manager for realtek? Wasn't there any reason for it to run?
As mentioned, I have six very high res monitors attached to my rig.
Since disabling the Realtek Audio Manager, snagit has been nearly perfect. Now and again, there is still that 3 seconds pause between the hotkey press and the crosshairs... but if i try it now.. ONE second, and there it is.
I have noticed no difference with my PC with respect to not running that Audio Driver. I still have 5.1 sound. I still watch movies; blast iTunes; etc. No degradation at all.
I did notice that if my PC is in the middle of a backup (to an HDD), it's slow again. Once the backup stops, it's all good.
Disabling that Realtek driver has been the best thing ever. Give it a shot!
Indeed, there is still that slowness that didn't exist in the pass.
Probably just some inefficient coding in this version.
I used to to have a fast Windows 7 box, now I have a screaming Windows 10 box.
I would not expect that 50% reduction given my new hardware.... but it is what it is!
Still not 10x as slow!
Not at all sure what caused the change.
Disabling Realtek Audio Manager didn't make any difference to me (other than losing sound completely on my ASUS ROG M/B), but updating to the latest NVidia 64-bit drivers (V390.65) on the suggestion of Tech Support completely got rid of all the delays!
I assume that the 64-bit Snagit 2018 was making IOCTL calls to the driver which wasn't handling them properly on the previous version of the driver
Running an i7 with Windows 10 1709 and 16GB of RAM - Intel HD 4000 graphics etc. Everything else on the machine is super quick. But compared to previous versions of SnagIt - I am seriously considered dropping back a few versions.