SnagIt v2018 is very, very slow

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  • Updated 4 months ago
I've upgraded to v2018 and it's very slow.

Slow to open Snagit, slow to capture an image, and slow to open the editor.

This is ruining the user experience.

It wasn't fast before, but seemed much, much quicker.

I'm on a new Dell XPS running Win 10 64bit, 32gb ram and 4gm graphics card, so doubt it's a hardware issue.

Anyone else having performance issues?
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frustrated

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  • Frustrated

Posted 2 years ago

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Nicholas Pinn

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Yea I've experienced similar issues with Snagit. When I attempt to capture the screen there is a 5 sec delay.

PC: Surface Pro 4 i5 Windows 10.

PS: I hope this gets fixed, I frequently use the software and an increase in speed would assist my workflow
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r_samberg

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Same issue on Surface Pro 3 / Win 10.  Had to add the registry entries to get Snagit 18 to work AT ALL.  (in "software mode") 

Hope for a fix sometime soon
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Calvin Craig

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SnagIt 18 runs very slow on my Surface Book Pro 2 Intel Core i7 with NVIDIA GeForce GTX 1060 graphics card. It's extremely exasperating to use since prior versions on other hardware ran ever so much faster.

--- Update after reading Sam Storie's post below --- 

I hadn't actually tried SnagIt 18 by itself on my Surface Book Pro 2 laptop without it being attached to the docking station and to dual 28" 4K monitors. I rarely use my machine without it being docked. I discovered that it runs much faster when undocked and SnagIt performance is acceptable.

I'm running the following magnifications and resolutions:
  • Laptop, 250%, 3240 X 2160
  • Two 28" 4K Monitors, 175%, 3840 X 2160
All are running in landscape orientation. I wish it was much faster because I've missed important opportunities to quickly capture images during calls.

(Edited)
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frustrated

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Done some further testing and this is my conclusion.

The previous version of SnagIt capture was fine with a QHD laptop and 2 x QHD monitors whilst v2018 is no good.

Or at least it is no good on my Dell XPS 15 (latest model, 32gb ram and 4gb video ram).

I have tested the following combinations re v2018:
  1. Using only the QHD laptop screen and SnagIt capure is fine.
  2. Connecting to 1 HD screen and SnagIt capture works fine.
  3. Connecting to 1 QHD screen and SnagIt capture works fine.
  4. Connecting to 2 QHD screens and SnagIt capture is very, very slow.
  5. Connecting to 1HD and 1 QHD screen and SnagIt capture is very, very slow.

In my opinion the slowness of the capture is enough to ruin the user experience as I make tens of captures each day.  So, in my opinion v2018 is not worth paying for until it is improved. 

SnagIt Editor always seems fine under all of the above.


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Lane

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If I could revert back to previous version I would. I looked into this here at my work, but was told that was not possible. Too slow, too many steps, don't like new version at all. 
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john.heck

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I am running a Surface Book and 2-4K monitors and it is really slow.  Just found out via Tech Support Chat that Snagit cannot handle the 2 4K monitors.  I have to unplug one to get the response I need from it.  
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sven

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2x 4K seems to be the problem. Verified on 3 different computers. With different performance. As soon as you have 2 4K monitors it's really useless
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David Curry

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Why would you guys ruin an otherwise perfectly good product like this??  Used to love it back in v7-v8 days...now it's just agonizing!
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Todd Steele

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I concur the experience is awful.  Its so choppy I feel like I am playing halo on a 56k modem. Running a desktop with 32gb ddr5 ram and 16gb video ram
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hans

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I am also experiencing poor performance.  I initiate a "snag" and there is a long pause.  I move my mouse around to select and it is very sluggish to select.  Click-hold to select the other corner and same sluggish behavior.  Makes it painful.  Version 13 was *much* better.  2018.0.0 (Build 462) is unusable for a lot of selections (periodic is okay).

I am running on a Dell Precision M4800 with an i7-4800MQ CPU @ 2.70Ghz, 32GB RAM, 500GB 2.5" SSD boot, 2TB 2.5" SSD (in DVD tray), Windows 10 Pro x64 Version 1703 (Build 15063.674), Intel HD Graphics 4600 (Driver Date 9/29/2016, Version 20.19.15.4531 by Intel Corporation), NVIDIA Quadro K1100M (Driver date 5/9/2017, Version 22.21.13.8216 by NVIDIA).
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hans

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I figured out my issue.  In case this helps others.  I noticed there were a lot of extra video displays in the Windows 10 Display Settings.  Upon further research, I found out the BIOS has a Video setting called "Enable Switchable Graphics".  It has always been on (from Dell) and was never a visible problem with SnagIt 11, 12, or 13.  Once I disabled (unchecked) this option, 2018 started working great.  I have noticed other slight performance improvements.  This also solved some external display connection issues on the VGA port in conference rooms.  I now only see the displays that are in use with Windows 10 Display Settings.
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Ivan Gavryliuk

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SnagIt 13 is really slow on modern hardware. If the next version is worse there is no way I'm paying for upgrade.
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Sam Storie

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I am reverting back to SnagIt 13 because on a multiple display system 2018 is unusable. With 13 I get my crosshairs immediately and can take my screenshot and move on. With 2018 it's a several second pause while the crosshairs load up, then the entire process takes so much longer than with 13. If I launch it without any external displays attached to my laptop then 2018 performs like normal. As soon as you attach another display it goes back to being super slow. I know you can try to change the options and some registry settings, but just no....it should just work like it did before :)

I use it constantly, which is why these seemingly small delays are actually a really big deal for a user like me. I really hope they figure this out because this is a great app that I'm more than happy to pay for.
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frustrated

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I have to agree.  The performance is a big issue.  And changing cross hairs makes made no impact.

Out of interest, what screens are you using?

My laptop is 4k and it's fine when I extend my desktop to a 24" HD screen.
But, I have issues extending to a 4k screen.
Whilst Version 13 was fine extending to 2 x 4k screens.
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Sam Storie

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I have one setup with 2 4K screens running off high performance Dell XPS 15, and another setup with an older dell with 2 1080p screens. The performance of 2018 is slow on both.
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frustrated

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Similar to me.  

Out of interest, what's it like with just 1 x 1080p screen and the laptop?