I loaded a trial of SnagIt 13 and unfortunately, it does not show the scroll arrows in Windows 10. This is the same issue I tried to get TechSmith to resolve in Ver 12. I have been a big fan of SnagIt and Camtasia over the years and have purchased every new version. Unfortunately, it would appear that the limitations of SnagIt and the inability to make the product work with new versions of windows puts an end to me buying and using these products. FYI, I have tried all the suggestions here in the community but nothing worked. I had hoped that before putting out a new version it would be one that would work correctly. Support has provided no assistance with issue. I am disappointed and sad that I no longer have a tool that I used on a daily basis.