Snagit version 19 for mac has access issues sending snaps to word2016.

Snagit version 19 for mac has access issues sending snaps to word2016. I expect every screencapture to ve sent to word automatically with an appropriate preset, however every snap asks permission of the user to be sent to word. That is very annoying. TechSmith suggested a refund when asked for a fix. Seriously???

ramakrishna.adepu

6 Posts
1 Reply Like
frustrated

Posted 5 months ago

5 months ago

Luke Griffioen, Employee

1066 Posts
260 Reply Likes

Hi,

Unfortunately this access prompt is a change that Word made that we have no control over. We used to get around this by triggering the copy/paste key combination, but that is no longer allowed in macOS Mojave.

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5 months ago

ramakrishna.adepu

6 Posts
1 Reply Like

Is TechSmith gonna work with Microsoft to get this fixed? any ETA?

Why don't you add Mac pages/keynotes/numbers to your supported output formats

Comment

2019-01-25T14:27:42+00:00

Luke Griffioen, Employee

1066 Posts
260 Reply Likes

Hi,

We are looking into a solution, I don't have an ETA but I can report back when we have a fix available.

We can look into sharing to iWork, we haven't gotten many requests for it, so it's lower down on our priority list. If we see more requests, we may look into it sooner.

3 months ago

Luke Griffioen, Employee

1066 Posts
260 Reply Likes

Hi,

We just released 2019.1.2 which has eliminated this access dialog that appears when sending to MS Office.

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2019-04-05T12:06:53+00:00

ramakrishna.adepu

6 Posts
1 Reply Like

This feature stopped working this morning. It now says, Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783990/RackMultipart20190405-79892-16fpecu-Picture1_inline.png?1554465983

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783990/RackMultipart20190405-79892-16fpecu-Picture1_inline.png?1554465983

Please help fix this

2019-04-05T12:10:01+00:00

Luke Griffioen, Employee

1066 Posts
260 Reply Likes

Hi,

If you open System Preferences and go to Security and Privacy, make sure that under Automation and Snagit 2019, that Microsoft Word is checked. Those can get unchecked if Word (or Chrome/Safari) are updated.

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783991/6103-1d5hait_inline.png?1554466168

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783991/6103-1d5hait_inline.png?1554466168

2019-04-05T12:15:45+00:00

ramakrishna.adepu

6 Posts
1 Reply Like

I do not see Snagit in the automation tab. How do I add this?
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783993/RackMultipart20190405-72127-plgex3-Picture1_inline.png?1554466535

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1783993/RackMultipart20190405-72127-plgex3-Picture1_inline.png?1554466535

2019-04-05T12:19:33+00:00

Luke Griffioen, Employee

1066 Posts
260 Reply Likes

Interesting, the entire thing is empty, seems like something on your system reset all of those, maybe some new security settings? Anyways I would open a ticket with our Tech Support team, this seems like a macOS configuration issue.