Snagit version 19 for mac has access issues sending snaps to word2016.

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  • Updated 2 weeks ago
Snagit version 19 for mac has access issues sending snaps to word2016. I expect every screencapture to ve sent to word automatically with an appropriate preset, however every snap asks permission of the user to be sent to word. That is very annoying. TechSmith suggested a refund when asked for a fix. Seriously???
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ramakrishna.adepu

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Posted 3 months ago

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Luke Griffioen, Employee

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Hi,

Unfortunately this access prompt is a change that Word made that we have no control over. We used to get around this by triggering the copy/paste key combination, but that is no longer allowed in macOS Mojave.
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ramakrishna.adepu

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Is TechSmith gonna work with Microsoft to get this fixed? any ETA?

Why don't you add Mac pages/keynotes/numbers to your supported output formats
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Luke Griffioen, Employee

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Hi,

We are looking into a solution, I don't have an ETA but I can report back when we have a fix available.

We can look into sharing to iWork, we haven't gotten many requests for it, so it's lower down on our priority list. If we see more requests, we may look into it sooner.
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Luke Griffioen, Employee

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Hi,

We just released 2019.1.2 which has eliminated this access dialog that appears when sending to MS Office.
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ramakrishna.adepu

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This feature stopped working this morning. It now says,

Please help fix this
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Luke Griffioen, Employee

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Hi,

If you open System Preferences and go to Security and Privacy, make sure that under Automation and Snagit 2019, that Microsoft Word is checked. Those can get unchecked if Word (or Chrome/Safari) are updated.

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ramakrishna.adepu

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I do not see Snagit in the automation tab. How do I add this?
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Luke Griffioen, Employee

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Interesting, the entire thing is empty, seems like something on your system reset all of those, maybe some new security settings? Anyways I would open a ticket with our Tech Support team, this seems like a macOS configuration issue.
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ramakrishna.adepu

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Thanks a ton for the update. This works now!!
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ramakrishna.adepu

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this stopped working this morning. Please find the error message in my previous comment