Snagit version 2018 · Event Error ID: 1000 · Error: rundll.exe

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  • Updated 6 months ago
My computer is a Danish Windows 10, 64-bit, latest edition 1709 Build: 16299.64, 16Gb RAM and 512Gb SSD.

I've had Snagit version 13 and recently purchased and updated with version 2018.

After installing version 2018, the following error message appears in Event Error every time Windows shuts down and sometimes at other times as well:
Applikation Error ID: 1000

Navn på program med fejl: rundll32.exe, version: 10.0.16299.15, tidsstempel: 0x7517ae00
Navn på modul med fejl: AnimatedGIFSource.dll, version: 1.0.0.2, tidsstempel: 0x58503726
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x00000000000079ed
Proces-id 0x1f10
Programmets starttidspunkt 0x01d361d6d90e6502
Programsti: C:\WINDOWS\system32\rundll32.exe
Modulsti: C:\Program Files\TechSmith\Snagit 2018\AnimatedGIFSource.dll
Rapport-id: 28b986ab-7d6f-49d4-9c23-17c92d6a5dc4
Fuldt navn på program med fejl: 
Relativt program-id for program med fejl: 


Thanks in advance!

Cheers
René 
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René

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Posted 12 months ago

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bo

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same here I cannot use the product due to this in a Win10 PC