Snagit Video Capture Audio Not Recording

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I am trying to capture a video from a website, but the audio isn't recording (the video is).  The commercial prior to the video is captured perfectly with the audio included, but once the main video I want to record starts, the audio is no longer captured.  Do you have any suggestions?  Is it possible that the creator of the video has some sort of setting that prevents the audio from being captured?  
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Floyd Schleyhahn

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Posted 8 months ago

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Joe Morgan

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Commercial recorded. What exactly are you trying to record after the commercial?
Could it be copyrighted material?
Can you post a link to the video, so I can see what your referring to.

Regards,Joe
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Floyd Schleyhahn

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It's my niece's high school volleyball game.  I had to sign up for a subscription to the NFHS Network to watch the videos of her games that lead to a state tournament and the funny thing is the supersectional game was recorded by a local high school and the audio from it isn't being recorded BUT in the state games which are being recorded professionally, the audio is recorded.  It's not too big a deal that I don't get the audio for the supersectional game, but I'm just trying to wrap my head around why the audio isn't being recorded.  I wouldn't think it would be possible to prevent that since it plays correctly while I am watching it on my desktop and Snagit just "captures" what I am watching.  Again, the state games are being recorded correctly with the audio.  If you are really interested, I can private message you my account and password for this site and tell you the exact game I am trying to record.  Thanks for your reply.
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Joe Morgan

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I’m going to suggest you run a free trial of IDM “Internet Download Manager”. https://www.internetdownloadmanager.com/

I’ve been using the program for years. It downloads pretty much any video from the internet. Minus streaming services like Netflix. That have blockers in place.

You Tube, Vimeo, news videos or just about anything on a website. I believe the trial runs 30 days. No restrictions.

When you record a video playing. SnagIt’s going to drop some frames and recompress the video and converts stereo to mono. So some quality is lost. Plus, you have to set up the recorder. Tying up a secondary monitors activity, or perhaps your entire computer. This lasts for the duration of the recording.

Downloading is 10’s time faster with a slow internet connection.  Plus, you get an original quality video.

I love IDM. There’s a bit of a learning curve setting it up. Primarily, enabling it to run your browser. Which is not difficult. You can schedule downloads. Chose where there saved to. You can even pause and restart downloads.

I use Camtasia’s recorder, which isn’t much different than SnagIt. People report they cannot capture webinar audio and certain audio streams from the internet frequently. I suspect you may have run into that yourself.   

A download manager is quite liberating. Its like $10 a year or $25 for a lifetime subscription.

I'm not crazy about giving out my email.So I just created a brand new one. Just to receive your info, if I get unwanted traffic for giving it out.I'll delete it.
If SnagIt won't record it, I'll try IDM on it.

sendmethatlink1@yahoo.com

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Rick Stone

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I realize this thread isn't a debate about Stereo VS Mono from SnagIt recordings, but with regards to SnagIt converting stereo to mono, I was curious and just tested to satisfy my curiosity.

I keep a file I use for testing stereo recording and playback. When I play this test file, I hear the word "Test Test Test Test" in each ear separately. SnagIt recorded stereo just fine and it was still stereo after it recorded. I heard the word in each ear separately.

I thought perhaps it might have something to do with the recording quality. Maybe if I set it to the lowest possible quality it would no longer be stereo after it recorded. But even at the lowest quality setting, SnagIt still recorded stereo properly. I'm unaware of any setting other than the quality setting that might govern audio.

I'm using SnagIt 2020. I seldom use SnagIt to record video. So it's possible that older versions don't behave like 2020 does.

Cheers... Rick :)
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Joe Morgan

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I suggest you export a video and check it properties. SnagIt has always been mono.
Stereo recorded to mono playing back through 2 speakers is not Stereo.

Theres no separation between the channels.Both speakers sound exactly the same.



1. Mono
One of the most widely used formats out there, mono (meaning one) audio is single channel audio. With mono, all audio is sent through one channel for playback. For example, if you are listening to mono audio, you will notice that whatever you hear in your right earbud, you will hear in the left earbud. That is because your speakers are playing back the same
2. Stereo
An upgrade to mono, stereo audio is 2 channel audio. With stereo audio you can localize audio sources to the left and right when listening, but not above, behind or below. Most of the music you listen to on Spotify or shows you watch on netflix have been mixed in stereo so that you can have drums mixed to the right, or sense a character walking on from the left of the screen.

(Edited)
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Ed Covney

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I've used Camtasia to record YouTube videos. It also picks up the ads which can be edited. I suspect you wouldn't see ads on a HS volley ball game.
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Rick Stone

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Hmmm, interesting that yours is different than mine. 


I play it and hear test in left ear, then test in right ear, rinse and repeat.

I also closed SnagIt 2020 and opened SnagIt 12 and tried again with the same exact result.

Perhaps it boils down to hardware and configuration?

Cheers... Rick :)
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Ed Covney

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In your capture window do you have "record system audio" turned on?
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Rick Stone

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Hmmmm, in thinking about this and in the context of the side discussion WRT the stereo/mono issue, the following thought comes to mind. Especially WRT the mention of "Professional" recordings coming out okay while the amateur school recordings don't. Please bear with me here.

So Joe demonstrates that his recordings are mono. Mine are stereo. And I've seen many instances where I listen to news organization and other videos where only one channel of a stereo recording was played. It's maddening. When listening via headphones, you generally hear only the left or the right channel.

So what I'm pondering is if perhaps when Floyd Schleyhahn records and all seems fine, if maybe his snagit is somehow configured to record in mono. But in reality is recording only one channel of a stereo production. And perhaps the amateur school recording only produced video using a single channel. And if that's the case, perhaps it explains why the "professional" type of recording records perfectly as it's  getting the same feed recorded on either channel. But the school recording misses audio because it wasn't produced with the same audio on both channels.

I suppose one easy way to test this theory would be to listen to things with stereo headphones connected. You may notice the "professional" recording plays in both ears while the school recording only plays on one channel and you would then hear it only in your left or right ear.

Cheers... Rick :)
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Rick Stone

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Hmmm, did you record the same thing you recorded before the upgrade? I only ask because as I stated earlier, I recorded using SnagIt 12, and it also recorded in stereo.
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Joe Morgan

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No but I just recorded the same thing with SnagIt 12 and got mono.

I opened the stereo recording form SnagIt 2020 in SnagIt 12. Rendering a video from that produced stereo. Perhaps thats what you actually did.
None of this makes a difference.Recording a video playing with SnagIt is still a poor option.

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Ed Covney

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"Recording a video playing with SnagIt is still a poor option."
Amen
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Ed Covney

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Rick - I think sound card drivers can also be set to stereo or mono.
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Rick Stone

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Ed, I have no doubt that this could be true. But I might think that if this is something set at the sound card level, we wouldn't see inconsistencies. For example, Joe seeing mono at first, then trying again and seeing stereo. That one is a head scratcher.
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Joe Morgan

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Well Rick, I don’t view this as a head scratcher at all. I upgraded from SnagIt 2020.0.0 to 2020.0.1

After which I was able to record and produce in stereo.
You on the other hand, seem convinced SnagIt 12 can do this.

 I tested the newest version of SnagIt 12 today, and I cannot. I’ve been aware of this shortcoming for years. I could be wrong?

I thought, I’ll let tech support clear this up. There’s SnagIt 2018,2019,13,12, etc. users out there. If they can change a setting to get there. Great.......I want to be in a position to tell them what’s required.

I put in a support ticket just now, Asking............... Can SnagIt 2020 or any other versions record and export video in stereo?


In the meantime.........
Here you are Rick. 4 years ago. Acknowledging SnagIt 12 cannot export a recording in stereo.
https://feedback.techsmith.com/techsmith/topics/can-i-record-stereo-audio-using-snagit-12-software


Here’s an Idea posted 2 years ago. Seeking  5.1 channel or  7.1 .Why? Because the mono wasn't sufficient.https://feedback.techsmith.com/techsmith/topics/feature-request-add-support-for-original-sound-forma...
I was extremely disappointed to find that the 2-hour video capture that I made when streaming the video to my computer (which supports stereo, 5:1, and 7:1 audio) was downgraded to a single monorial audio track by Snagit.



Heres a SnagIt 13 request for stereo recordings.https://feedback.techsmith.com/techsmith/topics/stereo-audio-capture-in-new-version

I currently use Snagit 13 and I'm usually ok with the low fi mono recording of audio but I now need higher quality stereo; can someone tell me if I upgrade I'll get this or suggest a product that will?



Heres a question about it posted 10 months ago. https://feedback.techsmith.com/techsmith/topics/is-there-an-option-to-record-captured-videos-audio-i...

I’ll post back when TechSmith follows up.

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Rick Stone

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It will be interesting to hear TechSmith's response on this for sure. Although, I would hope to hear from someone perched a bit higher on the food chain than a typical support person. I'd much prefer to hear from someone like Daniel Foster or Chris Larson, or one of the actual software engineers. I spent a good chunk of my life working in that support role to totally trust the average support person to provide the correct answer out of the gate. ;) 

As I see it at this point there are three possibilities at play here.

1. It could be something that is totally dependent on the hardware in use. I think the last time I looked at this I was using a different laptop. That one was a Samsung. This one is an HP.

2. It could be that a SnagIt upgrade or update caused it. However, if that's the case, some change was made in the update that affected earlier versions? That would seem odd. Although, who knows when it comes to things like DLLs and suchlike?

3. It could be that a Windows update changed things. I think the last time I looked at this, I was using Windows 7 and today I am using Windows 10. And there have been several updates to each OS during my use.

Interesting sidenote on this. Earlier I was having a play with my Windows settings. I adjusted Windows so that the volume for my left channel was set to zero. I then played the sample file and recorded with SnagIt. As expected, I only heard audio on the right channel. 

After making the recording and playing the video in the SnagIt editor, I was only hearing the right channel. And I totally expected that. After all, I told Windows to set the volume to zero for that channel.

Here's where it gets interesting.  I then adjusted the left channel volume on the laptop back to where it was and played the recording in the SnagIt editor. I heard the left channel audio playing what was recorded in the test recording. That totally surprised me.

Why? Because at the time I made the recording, the left channel volume was set to zero. So this test would seem to suggest that the actual volume on the PC for playback makes absolutely no difference at the time we record.

Cheers... Rick :)
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Ed Covney

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"..I adjusted Windows so that the volume.." .. " I then adjusted the left channel volume on the laptop .."
I think different controls affect volumes in either the Pre-amp vs. Power Amp sections. It was easier back when the mother boards didn't have sound chips and we used Sound Blasters, that were well documented and adjustments here or there affected audio here or over there.
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Rick Stone

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Okay, I'm not sure what changed, but I was doing more experimenting a short while ago. 

I dragged out the older laptop and SnagIt 2019 was running on it. Performed my test and definitely saw mono. Installed SnagIt 2020 and tested. Bing! Recorded and got stereo.

I was not able to test with the original SnagIt 2020 as the install only put the latest on there.

I'm not sure what happened yesterday, but I re-ran the same test I could have sworn I ran yesterday and using version 12, I got a mono recording this time. So obviously I must not have been paying attention and recorded with what I honestly believed was version 12 but clearly wasn't. Either that, or it did somehow work but is an intermittent thing. Doesn't seem likely, but you never know. 

But hey ho, all is well when you make discoveries! Prior to my testing, none of us were aware that 2020 now offers the ability to record in Stereo! 

Sure seems that would be something that TechSmith would want us to be aware of!

Now if only Floyd Schleyhahn can figure out what the issue is with his own recording. 

Floyd, if you want, feel free to send info to rick(dot)stone(at)gmail(dot)com with information and I'll be happy as well to try and see if I too can make heads nor tails of what is going on. The way I see it, you can never have too many eyes when trying to solve odd issues such as yours.

Cheers... Rick :)
(Edited)
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paul_jacques

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I have V13, never had a problem recording (mostly Youtube Tutorials)... but now no audio on video. Since my last good recording of just a couple weeks ago I had the 'Creators Update' install and whatever Patch Tuesday MS have put out since :-(
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Rick Stone

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Okay, I'll ask the obvious here. Have you checked the volume mixer in Windows to ensure the volume for SnagIt is adequate?


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paul_jacques

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Thanks. No, the volume is mid way. I upgraded to Snagit2020, same issue. I also tested with the microphone... the mic works fine and is recorded with the capture, so the issue is something is stopping the recording through the system.
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paul_jacques

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Ah, quick update. I did a reboot, Snagit is now recording system audio again. So, my advice for anyone having audio issue- de-install, reboot, re-install, reboot and all should be good. My guess is that MS has installed one of it's generic drivers over ( or loads before) the Snagit driver.
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Rick Stone

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My own suggestion and preference would be for the more conservative approach. Reboot first and check. Then reinstall if that doesn't work.

Glad you got it solved! Rick :)
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Rick Stone

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I'm curious to know if Floyd Schleyhahn ever found an answer to this one?