Snagit Video Issue - Screen change (PPT to Desktop) not reflected when file saved as MP4

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  • Updated 3 months ago
Using Snagit 2018, I made a video in which I discuss two PPT slides and then switch to a view of the Snagit Editor to show the Snagit editor (I am working on a video in which I will explain how I use the Snagit Editor to edit screenshots.  When I play this back in Snagit 2018, it works perfectly (the video transitions nicely from showing PPT to showing the Snagit Editor).  However, when I save the file to MP4 and play it back the PPT slide is the only thing seen - the audio is fine, but my view of the Snagit Editor is gone.  What am I doing wrong?  What can I do to get the views I want?
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tomcooper2004

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Posted 3 months ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm sorry you are having trouble.

Can you take a capture of the Editor with the video being shown. Perhaps move the playhead to the area where the Editor is seen. This will give us a look at what is on the timeline.

Also, would you be able to post a link to the video?

Thanks,Kelly
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tomcooper2004

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Hi Kelly, 
Thank you very much for your prompt reply to my message.  As it turns out, I tried the same operation again when I got home from work, and this time it worked without a snag (no pun intended or anything).  
Thanks anyway!
Tom
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Kelly Mullins, TechSmith Employee & Helper

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Great! I'm glad it's working now.

Kelly